what did the fabricator, or GC, or the company where you purchased it have to say? you need to talk to them first. We can't say because we can't see it. It could be a lot of things, or it could be a type of stress fracture beneath the surface. get the fabricator out there asap and check w/him as well as where you purchased it.

Picture, please.

Update -- picture posted below. It's not the best photo, but maybe it can give you an idea

Beth H. - I noticed it after the installer left so I have to call tomorrow.

Joseph Corlett - I've tried taking pictures of it but bc it only shows in certain lights It's not coming up in a photograph.

It looks like its either in the actual shiny finish or under the surface. Could a strap have caused this? I wouldn't think so but who knows. Will call tomorrow and have someone come out and take a look.

I'd love to see your photos anyway because I'm considering Soprano! Plus maybe we can see the line.

Others have reported similar lines in their LG countertops.

[issue-with-viatera-quartz-countertops[(https://www.houzz.com/discussions/issue-with-viatera-quartz-countertops-dsvw-vd~903377)

wilson853 thanks for attaching that old thread. I just read throught it. The problems people described in that thread sound a lot worse than what I am experiencing thankfully. I just have one line about 5-6 inches...and only seen in certain lights - but someone on that other thread did mention strap marks. Hers were all over, for me it’s just one isolated spot but maybe it’s the same cause

Donna E - **Update - I did take some photos that can capture a little bit of the line, but the Soprano looks more in these photos than in person.

I’ll take some pics tomorrow and post. Tried tonight but my high hats are leaving reflections and not showing the accurate color of the counters

Beth H and Joseph Corlett - I was able to capture it somewhat in a photo. See post directly above this one ⬆️

Pull back, and show us the whole. With the light fixture above in the shot.

Wow, your countertops look really beautiful! The line is barely noticeable but it still is. Have you called the contractor to check with them?

I don't think there is any fixing that, especially if it's under the finish. I wouldn't touch it if you called me to your home.

Check the cooktop manufacturer's specified clearance between it and your rear wall and bar top overhang, please.

Joseph Corlett - thanks for pointing that out. I will check. The countertop company took that piece of the installation booklet when they came to do the template. I’m hoping it’s correct! There will be tile along the back.

Joseph Corlett -- I checked I need 2" clearance and I just measured. It's slightly less than that. The countertop company had the installation instructions and it seems they cut it a little too close. That actually isn't a wall. (not sure if that matters). It's just cabinetry and the part below the bar top overhang will be tile...but I guess once the tile is up the space btwn that and the stove will be a little smaller. I will point this out to the kitchen company who I placed the order through. Maybe there is some leeway to push the cooktop back a little. Ugh - always something

You don't want to push the cooktop back, you want to pull it forward. You need 2" from the front edge of the overhang to the rear of the cooktop. What you don't want to do is transfer heat from a large pot on a rear burner to the edge of the estone. It will scorch and split, in addition to being a fire hazard.

I've already fixed this on a solid surface job. Poor design.

I see it clear as day even in this photo!

Joseph Corlett - I meant push it forward. I said "push it back"...because I meant back from the wall. I will speak to the kitchen people today. The center of the burner that sits farthest back is still pretty far away from the back wall butI definitely understand the issue

Off topic, but, what is that flex duct above the upper cabinet for?

Sammy -- something that could not be moved. That duct connects up to 2nd floor HVAC. It will be covered once job is complete.

Joseph Corlett -- The stove is placed correctly. I had them double check installation guide. I was incorrect. I placed the biggest pots I own on the back burners and they are not close at all the counter overhang. I appreciate you pointing it out! Better to know now if there's a problem rather than when the job is done.

Update: countertop company came out. Said it was caused by rubber from the strap. They used some soft scrub. Assured me it would not dull the counter. Line definitely got lighter. Then they asked me if I wanted an additional sealer on top. It would take an hour to dry. I said no. Well now they have left, and while I see the line is lighter...there is indeed a dull spot. Ugh. Would you have them come back and apply the sealer? Will it really make a difference? I'm guessing even with the sealer applied it will prob still show a dull spot. Or should I leave well enough alone. I doubt anyone will notice it but me in the grand scheme of things....

^ is exactly why I said I wouldn’t touch this. A rubber strap does not a white mark make.

Joseph Corlett - I asked them NUMEROUS times before they started if it will dull the finish. This is what they do for a living. Standing close to the counter you do not see the dull mark. But when you walk into the room from afar you do. It wasn't a white mark. It was a clear mark. Only seen when light reflected on it. Would you have them apply the sealer at this point? Will it make a difference? I am guessing no. Want your opinion on this

at this point i'd leave well enough alone. your new lights will put new light/shadow patterns on your counter. it could make it better, it could make it worse. i'd leave this alone til the lights were done. if it highlights the issue you can try to clean it more but i think an imperfect repair always looks worse than the original flaw. (my husband made a stray pencil mark on a newly painted wall while hanging a picture. it was just a little pencil mark... i said stop dont touch it... instead he went at it with an eraser and made a 2x2" dogs dinner of a mess. )

Geez...do these guys know what they are doing? Check out pages 49 and 50.

VT_Fabrication_Guide.pdf

No sealer is supposed to be applied. Even though LG says Soft Scrub is OK to use, what did they apply it with that it dulled your surface? I would ask for a replacement.

..and at least the mark is in a place where you would style the island.

there might still be soft scrub on the spot... just clean it with water a few times see how it goes.

wilson 583 - they used soft scrub and a non abrasive sponge but they worked on it for a while. Maybe he knew the spot might be dull and thay's why he wanted to apply the sealer. I said no bc I thought if the sealer dries unevenly that would look messy.

ninigret - I cleaned the top. No residue left. And yes I will probably put something in the center of the island which will draw you eye away from it...and the pendant lights aren't up yet. As you said, the light shining down may make it look better, look worse who knows.

If I ask for a replacement I run the risk of the island shade being darker than my other counters. Yes I know it's quartz and color variation is less than granite but I could be opening up another can of worms....

i have a sister LG quartz, rococo. i don't have any damage but without perfect cleaning and buffing dry there is variation to the surface in daily use. back away, a dull spot is way better than a shiny spot.

I just put a decorative bowl on the center of my counter and with the shadow it casts you don't notice the dullness. I think I need to leave well enough alone at this point. I do have to stop at the kitchen place later today though so I will bring it up.

you could keep it in play..... show them the picture and say you want to revisit it when your lights go in. that seems fair.

ninigret - good idea. I took a photo and will show the owner. They shouldn't assure the customer it won't dull the finish if it does. They should know better. Maybe in the end of the day I can get some money off. Will keep you posted as things unfold....

best of luck.

Update: I stopped at the kitchen cabinet maker today. It's a well known and reputable company in my area. I picked my counter top sample actually in his showroom. The counters were ordered through him. He already knew about the mark and that they were coming today to try and fix it. I showed him before and after photos. I explained when you walk right around the perimeter of the kitchen island you don't really see it so I thought it was fine when they left.......BUT the reason is because they dulled the finish. When you enter the room and you aren't standing right at the counter you can see the dull spot. The owner of the cabinet company has been in the business over 35 years and I trust his advice. I'm just not sure if it will matter to me as much in a few weeks as it does today.... He told me I can wait to decide. He sent my photos over to the counter top company so it's documented. He said in a month from now once I am using my kitchen (and my pendant lights are in) if it's still bothering me we will address it. He also said he does a large amount of business with them (about 100k per month) so he will make sure that they make it right if I choose to revisit the issue. So glad I went with this company. Love the owner. He's great to work with.

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