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Arhaus Remington Sofa v Pottery Barn Comfort Upholstered Sofa

6 years ago
last modified: 6 years ago

Has anyone bought / used the Arhaus Remington Sofa or the Pottery Barn Comfort Upholstered Sofa?I am trying to decide between the two. Both are similar in style and size. I am leaning toward the Remington as the design is slightly more modern but it's more expensive. The Potter Barn Comfort has piped edges which give it a slightly more formal look. Has anyone experienced a difference in quality between the two (the materials are very similar)? I've heard not great things about the customer service at Arhaus but have no firsthand experience with either company. Thanks.

Comments (57)

  • 5 years ago
    last modified: 5 years ago

    Bm36, I am happy to read you like your Remmington sofa. I am considering the Remmington 3 pc sectional and am waiting on fabric samples. I am also considering the Room and Board Metro, Interior Define Sloan, and Robin Bruce Sylvie sectionals.

    Do you like the arm height of the Remmington? It is lower than the others I am considering, and I do like to lean back on the arm (with a throw pillow behind me) and my legs up on the couch. I am wondering if the arm height would allow that.

    Also, does the spring down cushion feel springy and firm? Or sink into soft, but retains shape? Are the back cushions nice and filled, or do they need to be fluffed a lot?

    thanks! This thread is so helpful!

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  • 5 years ago



  • 5 years ago



  • 5 years ago
    last modified: 5 years ago

    Wonderful! Thank you so much for the feedback!

    do you feel the back cushions are tall enough for lounging? They look lower in your photos than other photos of the Remmington I have seen. Or, on second thought, you have the extra deep one, so visually it makes the back cushions seem shorter.

    BTW, I love the color scheme of this room! It is very similar to our living/dining room. We are planning a dark gray accent wall, similar to your walls. Is your sofa the Oatmeal Chalet color? Do you find it soft and easy to take care of?

    thanks again!!

  • 5 years ago

    I think the size of the seat cushions gives It that impression, but the seat backs aren’t awkward at all. It is a really wide sofa and very low, for us in our basement it is a lounging sofa, 2 adults can also sleep on this sofa, without touching.

    the color is the oatmeal chalet, when We were in the store deciding , I really liked the chalet oyster first but it is light and not owning Belgian linen anything before I was afraid of stains. Luckily we haven’t got any stains to clean off yet but I may scotchgard the sofa.

    The fabric is holding up great, for the first 2 weeks or so we could hear crinkling from the inner down casing when sitting down on it, it went away on its own.


    behr intellectual is the color of the gray walls. Last thing, I’m a contractor that does restoration construction and get to discuss paint with a lot of homeowners - try it in a flat or matte sheen , you are getting the best representation of the true paint color and a soft, velvet like wall finish. Homeowners have a weird obsession with eggshell paint.

  • 5 years ago

    I just sat on the Remington yesterday and agree with the cushion description. It is soft yet firm - their kipton is super soft, like can’t get up soft. The arms and back were also great for lounging - both my 6’ husband and my 5’7” self liked it a lot. Now to decide color!


    bm36 - I thought eggshell was supposed to be cleanable and not as shiny - where flat / matte isn’t as scrubbable. True or no? We are about to paint our whole house after a major renovation and with small kids ... I thought I was supposed to do eggshell! Ha!

  • 5 years ago

    Yea, they seem to push the kipton collection a lot more, their recent catalog I just received had a ton of pages on it. I’m happy with the Remington, with all the sales they always have I think it’s money well spent and everyone who sits on it loves it.

    Nic- Theres no doubt you get better cleaning on eggshell paint, I just have an issue with the sheen- it looks different across all brands( behr, BM sw) although I think BM regal select in eggshell is very nice. Sometimes you just come across certain colors in different brands that just come out so shiny like a semi gloss. Matte is scrubbable also , bm regal select matte and sw Duration matte are my go-to’s.



  • 5 years ago
    last modified: 5 years ago

    Nic, I am also 5’7”. Did you feel the Remmington was too deep to sit upright comfortably without a ton of throw pillows behind you? We are definite loungers, but also like to sit upright sometimes, as this will be in our living/family room. We are considering the Petite versión which has a 22” seat depth.

  • 5 years ago

    Are you still loving the Remington?? Just ordered the sectional...

  • 4 years ago

    How is ur Remington sofa hold up? Thinking abt buying a sectional but wonders abt the quality... thanks for sharing...

  • 4 years ago

    I have a remington and I love the way it looks but I am so unhappy with the height. The back is too low for the amount of time we spend on it. It is very disappointing after months of research and running back and forth to different stores trying out couches. The seams are also starting to come apart on some of the cushions and the support has broken on the right side just from general use.

  • 4 years ago

    Thank you for this input, Liz. I had decided not to buy the Remmington but just this week was considering it again.

  • 4 years ago

    Hi Liz and everyone, I too have been Considering buying the Remington I am so sad to hear your story because sofas are so expensive and a long time purchase. Have you contacted arhaus? I have done so much research on the Remington versus the Maxwell at RH. The sofas are nearly identical it’s difficult to tell them apart I’m so concerned about purchasing from RH as it’s made in China instead of North Carolina. But after hearing your story Liz I am not sure it matters?! The only difference I noted between the 2 were the cushions as someone mentioned above. The Arhaus was a bit more comfortable. But seams ripping is not good! I don’t know which one to purchase!!? Does anyone else have thoughts. Also arhaus does not offer perennials fabrics which is important to me, I was going to do COM at arhaus and provide them with the fabric. Please help!! 🤣

  • 4 years ago

    Liz how long have you had your Remington. Has anyone else had issues with the Arhaus Remington or RH Maxwell

  • 4 years ago

    Our Remington we bought 2018 has not worn well- we paid 2933 for it and with only 2 people here - and not couch pototoes either- it pills and looks rough. I’m thinking of throwing wine all over it - just to get my warranty coverage!

  • 4 years ago


    We have had our couch for two years and we are couch potato. At this point I would say don't bother buying from ar haus, rh, crate and barrel, any of those "high end" furniture places. You are just buying the name, they are overpriced and the same quality as raymour and flannigan or Ashley.

    That being said we have contacted arhaus and they are coming out tomorrow to hopefully fix the cushions and broken support. I update you on our experience.


  • 4 years ago

    I disagree...you pay not for the name but for quality of the item, I doubt Ashley is same as arhaus.aorry

  • 4 years ago

    Liz, was arhaus able to fix your problem? We are thinking about the getting the Remington as well.

  • 4 years ago

    We had some one come out and they ordered a part that takes 6-10 weeks to ship so we are just waiting.

  • 4 years ago

    Ah sorry to hear that. I hope you get it soon! Have they been good when it comes to dealing with their warranty?

  • 4 years ago

    I bought the Remington sectional. I loved the look and how similar it is to the RH Maxwell. It was delivered last week and the dimmensions were over 2.5" shorter than the size we ordered which meant that the depth was 37" insted of 40". It's way to short to sit on. The length and width were also cut short. I contacted Arhaus immediately and they were going to look into the problem and have since gone radio silent. A week has passed and I have a mini sectional sitting in my family room and I am livid. The fact that they weren't absolutely mortified to know what an error they made was a telling sign in the beginning. WORST COSTUMER SERVICE! I am going to file a complaint with BBB. If you look at the BBB website for this company there are MANY other complaints about the products they received. Save yourselves the headache and order from somewhere else. If anyone bought a similar looking sofa they are happy with let me know....I am back to square one!

  • 3 years ago

    Hi! The Remington is in my cart...about to order. my concern is the 84 inch which is the one I am about to order. The arms are 6” wide which only allows 72” seat coverage. the store only had the large. Has anyone bought the 84”?

  • 3 years ago

    I am down to picking between PB slip covered deep seat york or Arhaus Emory slip covered. anyone have any insight on the two sofas and which should i pick.

  • PRO
    3 years ago

    Wow! I googled reviews for the Remington and came across this. I’ve been on the phone periodically for the past few weeks with a sales rep from Arhaus in KC who’s been amazing! She’s sent fabric swatches and has just been quite helpful. But after reading some of these posts, I’m reconsidering behest to buy. We currently have a large sectional from NFM that’s 12 years old. It’s help up very well and was $2500 all those years ago. My concern is whether or not I’d get as good of a sofa from a higher end brand. And I wasn’t sure on the depth. I was considering the 108” two over two with 46” depth but my husband is 5’10” and I’m 4’9”. Lol! For me a deep couch is the best because I can’t touch the floor anyway. But he may not like that. Our current sectional is 40” deep and works great. If I go with the Remington, maybe I should consider the 40” depth. Hmmmm...also, they’re saying it’s a 28 week wait for build and delivery! 😳 I’ve been to NFM and looked at PB and I keep coming back to this Remington. I love the clean lines!

  • 3 years ago

    For the Remington. The 40" is definitely not 40".....It is about 37.5". I am 5'6" and it is too short for me. They are resending us the 46" since we complained that 40" wasn't 40"....the 46" will probably be closer to 44". I hope this helps.

  • 3 years ago

    Have you receievd your new 46" remington yet and is it actually 46" or shorter?

  • 3 years ago

    I haven't received the new 46" Remington yet...it is due to arrive in August (it was reordered in February). I am expecting it to be 44" not 46" after speaking to customer service. That is how they set my expectation.....I can keep you posted when I get it.

  • 3 years ago

    Love the remington sofa and swivel chairs!


  • 3 years ago

    Love the remington sofa and swivel chairs!


  • 3 years ago

    @joco1111 Did you receive your new sectional yet?? I also just got my sectional delivered and it feels shorter than what I expected. I measured and it's measuring 37"....not 40" and I am not satisfied with the way the depth feels on this couch. It is not what I was expecting! Was your sectional a custom order?? I plan to go into the store tomorrow to discuss my concerns. Did you just deal with the store directly?? Thanks!!

  • 3 years ago

    @HU-975871190 Yes, that is exactly what happend to me. I was expecting a 40" couch and I got a 37". My new 46" is supposed to be delivered next week (It will also probably be shorter than 46"). The store probably won't be helpful for your issue. They don't have any power. Did a service satisfaction rep call you yet to see how your delivery went? I would escalate that way and keep following up until you are satisfied. Also, I posted a review on BBB and corporate contacted me. Let me know if you need any other info. Good luck. I certainly understand your frustration. I originally ordered my couch a year ago.

  • 3 years ago

    @HU-975871190 And yes, my Remington was a custom order. I bought mine in San Diego and the store manager was not helpful or concerned with making it right for me. BBB will get their attention. There are many similiar reviews on there.

  • 3 years ago

    @joco1111 did your 46 inch end up being shorter also?

  • 3 years ago

    @Whitney W, yes it was. It is more like a 43"-44" sofa.

  • 3 years ago

    @joco1111 Did Arhuas make you pay the difference for the new sectional? They are telling me I need to pay the difference but it is significant because they are not applying any discounts. This is all very frustrating. I pushed back and am waiting to hear something.


  • 3 years ago

    @HU-975871190 No they did not ask me to pay the difference. It was an exchange.

  • 3 years ago
    last modified: 3 years ago

    @joco1111 is the new couch? How does it measure? I just received the petite and I am not happy at all. It barely measures 37.5”. I’ll be calling customer service tomorrow.

  • 3 years ago

    @Adeline C I love the larger couch. It is exactly what I wanted. If we only knew this at the time we placed the order, we would have never ordered the petite. 37.5" is a lot different than a 40" sofa and they really need to advertise the correct dimmensions. The larger one is not gigantic. It is also a couple inches short. Good luck!

  • 3 years ago

    Does anyone have a recommendation outside of the Remington or pottery barn sofa?? We are looking for a neutral color like the Remington Georgia snow, and between 72"-80" length! ANY feedback is super helpful!

  • 3 years ago

    Oh my gosh this is exactly what we are doing except the nomad snow anyone have any ideas we are trying to decide between this and the Restoration Hardware Maxwell. Help please! I’m wondering if the perennial fabric on the Restoration Hardware one well wear well. We have kids and dogs. And then the Remington I’ve been reading these crazy reviews. We ordered the Pottery Barn York sofas first But I was never crazy about the color with my rug and when they contact me and said it would be another 2 1/2 months for delivery I took the opportunity to cancel. My husband is 6’4” and so he likes a deep couch. We need two of them plus 2 big leather swivel chairs. It seems all the chairs these places have are kind of many when you put them next to these big couches. I have never posted anything on Houzz but I love looking at discussions. People are so helpful. Sorry this is so long! Any help is much appreciated!

  • 3 years ago

    Sorry I was trying to say on my talk to text was: This is what we are doing now. I’m literally trying to order either the arhaus Remington 8 foot luxe depth In nomad snow Or the RH Maxwell in the natural same dimensions…

  • 2 years ago

    I have the remington with 2 swivels and absolutely love it - we have Logan Whiskey leather option. it has held up beautifully and we are considering adding another

  • 2 years ago

    We just received the remington sectional costing $ 14,000 we ordered the 46 depth it is measuring 43 it does not sit like the 46 sample in the store it is much shorter . I had no idea this was an issue when we ordered it in January.

    How can they advertise a size and give you something different? I see that someone wasnt happy with their 40 inch depth sofa and the store made it better ordering the 46 for them Did anyone get any resolution with the 46 being too short?

  • 2 years ago

    I am about to order a Remington sectional. Amspag, did you measure in the store? I may go back and do that today.

  • last year

    I wuld like to know ...those of you that are measuring. Are you measuring from the back of the couch to the front of the couch or are you measuring the back of the seat cushion to the front of the seat cushion? I've been going back and forth on the deep Remington vs standard and the one in store is definitely deep but I didnt take my tape meaure in..

  • last year

    From the very back of the couch at the farthest end to the from on the farthest end. The standard is short for me and I am 5'7". The deep is comfortable but not huge like some of the RH sofas.


  • 11 months ago

    does anyone have the remington sectional in a fabric? I love the look of the remington but I can only find online pics of the sofa in a fabric, most photos seems to show the remington as a sofa, only in leather do i see it shown as a sectional. was hoping someone bought the remington sectional in fabric??? thoughts ....

  • 10 months ago

    The Remington is excellent in every aspect, even descriptions.

    Sofa standard size measurements are an extreme outside dimension. If you’re thinking you got misled because you’re measuring from the inside (arm-to -arm), you may want to remeasure from exterior to exterior. We have the 84” and it’s very close to 84”.

    This is standardized so one can determine how a piece of furniture fits their space.

    Just about every furniture site explains this. It also explains why determining size accuracy based on your inability to stretch out on it might produce a wrong conclusion. Unless you’ve grown, that is.

  • 10 months ago

    Hu, we have the standard depth and it is super comfy for my wife and I. That said, we are not comfortable in a deep couch of any maker, without extra pillows behind us. I’m 5’10, my wife 5’7”. That said, the slouching feel is very popular for many - those who prefer feet curled beneath them. So the make both available. It’s a furniture piece made with a great deal of craftsmanship beneath the fine tailoring.