Do you play any of the Facebook games, like Candy Crush? If so, you may have a credit card on file to buy boosters. That's your facebook/credit card connection.

Hi Robin,

In addition to what was requested in my previous message, I also need you to provide the following information:

- Middle 5 digits of your credit card number

Thanks!

Chuck R.

#FBCFU (Facebook Crime-Fighting Unit)

No. I don't play any games. Ever. It's not me. And I certainly would know if I spent $1,275.00 on a game.

I'm not understanding why you contacted FB? Did you see a FB charge on your CC statement.

That sounds like someone has hacked your account.

Yes, cmarlin, the code at the bank showed it was Facebook.

thistle, my account has most assuredly been hacked. They're working on it.

______________________

ETA: the point was, Facebook must be insane if they think people who have been hacked would be willing to give them the entire (almost) credit card number .

True Rob. I wonder if you could just call them and talk to them on the phone. I am wondering if the email is even from facebook. Facebook would never ask for your whole number. Hackers can make anything seem like it is real. That has happen to me when I first started using Paypal many years ago.

This is their response to my note. The request is really from them!!!

Your bank will take care of this problem. There shouldn't be any reason for you to contact Facebook ,or give them any information.

If your bank account was hacked, why would Facebook ask for credit card information ??

Several years ago my 78 year old mom was banned from Facebook, for who knows what. Some innocent mistake by my mom probably made trying to change something on her account. I was only able to e-mail them and I had to show them two ID's that had her picture on it, birthdate, and I don't know what else. At first it was denied, even though we followed the steps, more emails sent , more photo IDs sent and then she was finally able to get back on FB.

I'm not sure I completely understand what has happened, but I'd go straight to my credit card company to resolve the bogus charge on the credit card and have FB do whatever they have to do to make sure your FB page is secure/restored back to you. There is no reason that I can think of for FB to be involved in the credit card issue.

Yes, I realized that after I posted that Dawn. We have had to dispute a false charge a couple of times on our credit card in the past year. I wonder if the hackers are getting worse and able to get into peoples accounts easier.

If someone hacked your card and used it to go on a shopping spree you would not contact the vendors where the card was used. You'd contact the credit card company and they would open an investigation. Not understanding at all why anyone would contact Facebook over this.

And there is no way for Facebook to determine that YOU are not some hacker or identity thief without you providing the verification they seek. They are playing it secure and smart, to protect everyone, not stupid at all.

Or you'd contact the card holder AND the business against whom they committed the fraud. There's more than one way to do things. I wanted them to know it was a fraudulent charge. Hope they shut down the benefactor of the outrageous game charge. The bank will help me with adjusting my card account. Looking beyond myself and help out Facebook doesn't make me unintelligent. I'd appreciate knowing what happened should it have been my business. Safer was my objective. They didn't need my card number to understand the transaction problem.

The benefactor is long gone. Seriously. The person used your card to play the game. Do you really think they used their real name and gave FB real contact info? IF they bothered to sign up at all, they most likely used a a cloned profile.

If your card was involved then yes they did need the number. It's like saying my vehicle was stolen and used in a crime. What's the plate number? I'm not sharing that.

Mark isn't your friend. Ban him!

They have the transaction number. But whatever. I can sleep well, knowing I did the right thing.

Mark probably can't say the same thing ;)

Actually, American Express has always caught this and called ME and then sent me a new card!

American Express isn't always on the ball. A couple of years ago, our Amex bill came...for $15,000. We called Amex immediately, they said not to worry about it, they would take care of it. By the next morning, there was another $10,000 in charges. Amex said they were in the works, and that was why they didn't know about them. And the culprits kept ordering the same thing over and over again, and had them shipped to some address. Should have been pretty easy to find out who was receiving them.

We asked Amex why they went WAY over our credit limit, They said they didn't want to disrupt our business. Getting this cleared up was a pretty big disruption in my sleep. We had our credit limit lowered way down. Two months later, they sent a letter saying good news, we have raised your credit limit.