Choosing a 60” Range - Wolf, Bluestar, Viking?
nraizman
5 years ago
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opaone
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Help choosing Range! Wolf, Blue Star, Viking...?
Comments (7)This update is being brought to you entirely to give all those considering the purchase of a Blue Star Range something even more to consider. My original postings are long & arduous; as has been the continuing saga of my "banging oven"; and this post, shall be. Having complained for over a year & a half from the very beginning of purchase, and their original service dept. man long gone, I had to brow beat the current Blue Star service dept. into sending me a new oven bottom; as by this time it was out of warranty. Then subsequently, I had to demand an oven heating element, once I noticed the melted bracket on the oven back as I went to replace the bottom; and the twisted, melted off rivets on the old bottom. In fairness to Blue Star, they did finally go along with it. After all that, I had the unpleasant discovery that the oven still banged like a gunshot every time I used it. The only possible unchanged piece of hardware in this sequence of events was the oven back (with the melted bracket welded on it). Again I began the process of calling/emailing Blue Star service; but to no avail. They simply would not respond. Finally, I went the route of contacting Trevor at Eurostoves, whom I had purchased from originally, to see if he had any ideas about what could be done. I emailed him photos of the melted oven bracket & back. He contacted Blue Star and they answered him. They like, and respond to Trevor, as he is one of their top sales reps (and in my opinion, a very worthy individual to deal with, if you're seeking major appliances). Trevor forwarded the photos of my oven to Blue Star (I will try to post them for reference). Blue Star's answer to Trevor was that this was fine, it would not be a problem even if the bracket was removed altogether. The banging was normal. So I decided to despair. Then suddenly I remembered having purchased this range by a platinum credit card which carries an extended warranty through the credit card services that doubles whatever the original warranty was. As it was a 1 year original warranty, I was still a few months away from the end of the 2 year mark, so I immediately contacted my credit card and started a claim. Even though, by rights, Blue Star should've stepped up; it obviously being a defective group of hardware from the get go, I was relieved that it would get fixed, in any case. Finally, this is where it starts to get interesting. The credit card services require an estimate of the repair. No problem. The Appliance Barn in Kalona, IA has, since my purchase, begun to carry and service Blue Star's ranges. The service man, Ray, came out and verified that this was obviously a melted oven back and bracket. Now they would simply contact Blue Star to ascertain that the oven back could be replaced, and what the cost of the replacement part would be. Then Appliance Barn would simply send in the estimate to my credit card service and that would be that. Well. It just wasn't going to be that simple. I called Appliance Barn 2 weeks after their service call to ask how it was going. Turns out, it wasn't. Initially, Blue Star had simply ignored the request from the Appliance Barn for verification of replacement viability and price, altogether. Appliance Barn did not know what to do about this; they had never been faced with this type of behavior from a vendor. Finally, Blue Star's answer was (their actual email response): "The first issue with the banging sound coming from the oven is caused by the oven bottom expanding during the heating process. Sometimes this can be reduced by replacing the oven bottom, but we may not be able to eliminate this sound in all units. Secondly, I forwarded the oven cavity photos (that they had already seen from Trevor and the Appliance Barn had resent) to our chief engineer for review. His determination was that the rear bracket was hit by some force causing it to bend and "spidering" the enamel coating. The unit does not produce enough heat to melt the metal causing it to bend down. (yes it can, and it did; as attested to by the melted, twisted rivets & old oven bottom still in my possession) This part is held on by basic aluminum rivets. The original rivets would just need to be drilled out and replacements put back in its place. The unit will function normally without the back bracket if needed. Due to the unit being out of warranty and the damage not appearing to be the fault of BlueStar I am limited in what support I can give to remedy this situation." The interesting bit here being that they were not being asked to do anything (like be responsible), but only answer whether the oven back/cavity could be replaced and give a price for it. I determined that I had to tell the credit card services that I still couldn't give them an estimate and to see if they might be able to sort it out with Blue Star. Blue Star would not respond to the credit card agent's attempts to contact. The agent finally called me back saying they were at a stand still (again) because they could not get an estimate. I flashed on the idea of Trevor (whom Blue Star always responds to) and told the agent to contact him. She did and Trevor conferenced her with Matt Shutte, service dept. head at Blue Star, right then. She called me back to say that they had finally gotten the information from Blue Star that they needed: the range was repairable; but only by Blue Star, themselves. It would need to be shipped to their facility (all 500 pounds of it) and the cost of the repair would be $3000.00. That's right, the original cost of the range!!! Both she and Trevor heard this clearly; and oddly, simultaneously, John Ditzio (also Blue Star tech) had contacted the Appliance Barn with the exact same information. Well. She went on to say that now, at least they could move forward, as there was no way they would be having me send it in for repair when a new one costs the same. That she would just have to have the replacement "authorized" by upper management because the ticket price was so high (they can only go up to $2500 without seeking authorization), but she was certain it would be cleared in a few days. That was over 2 weeks ago. As of yesterday, the "upper management" wants another opinion. Of what, exactly, it's unclear. There is no one else out here that could give an intelligent opinion as to repairing, as this range is virtually unknown out here in the mid-west of nowhere (and I don't mean Chicago-5 hours away). As far as "Is it melted and banging?" that is certainly observable by anyone. It would appear that Visa is feeling the pinch of the market downturn, as well and doesn't necessarily believe me or the Appliance Barn service man to be able to see/hear those things clearly...and for some reason, they are locked in somewhere in Montana where they cannot (will not) receive email, wherein I could send them the oven cavity photos. Suffice to say, make sure when you purchase this 500 pounder, that you are in a longitude/latitude that allows a comparatively simple return in case after you've paid to have it installed you find it performs less than hoped for....See Moreviking, bluestar, wolf 2018 really worth it?
Comments (7)We bought a 60” Viking professional dual fuel range about two years ago now. We bought it because 1) we got a phenomenal deal on a floor model, 2) we loved how it looked and felt, 3) it was simple... not a bunch of electronic stuff. My hubby is extremely handy and felt like he could easily fix it if needed. We knew when we bought it that it was “as is” from the store and they were not going to provide any warranty for us. We were told by our salesman that the store owner had been the exclusive Viking dealer for many years in a large area, but Viking had recently started selling through other stores, so the owner gave Viking the proverbial finger and stopped carrying them altogether. Our range and matching hood was the last bit of Viking they had left and we got a sweet deal. (We weren’t originally looking to get a 60” range, we were looking for 48”, but were able to adjust our remodel plans to easily accommodate such a large piece of equipment.) I’ve been very happy with it to be honest! We had a very minor cosmetic issue when it was installed... we didn’t bother going through the store, we contacted Viking directly. All it was was a sagging trim piece on the front of one of the oven doors, didn’t affect function at all. Viking sent out a repair man, he was unable to fix it and Viking said they’d send out a new door. It took a few months to receive the door, but it’s not like I was left without a working oven in the meantime. I should mention that my range is one of the colored ones... so I assume they didn’t have that color just laying around. I wasn’t irritated by the timeline, but I did wonder if it would’ve taken that long had it been a functional issue. All in all, they got the oven door replace, looked perfect, and they didn’t charge me a dime for the new door or for the two visits from the repair man, so I was very pleased. I do like it better than any range or cooktop/double oven configuration I’ve had in the past. The nicest stuff I had previously was Kitchen-aid, and while I was always very happy with their customer service (the few times I’ve had to use it) I do feel like my Viking is nicer to use. The stainless steel that IS on it is more difficult to scratch, I much prefer the cast iron grates, and I have a black enamel surface on the top. It’s not really easier to clean than stainless steel, but it looks better even when it’s not clean, and it doesn’t scratch like all my previous ss tops. I also MUCH prefer the broiler function in my Viking ovens compared to my old KA or any other brand I’ve had in the past, it’s infrared and broils a lot more evenly. My old KA was terrible for that and I had to rotate things a certain way to get things evenly browned. My Viking does tend to cook a little higher and faster in the ovens than I was ever used to, and even more so when the ovens get dirty... but that’s been fairly easy to adjust to. I’ll include a before/after photo collage of my kitchen because it shows my range off nicely. I call it my “command central.” Hahaha! Like I said, hubby felt confident he could keep this range up and running for many years to come (We were just “done” trying to pick an appliance based on reviews anymore. Every brand has a ton of awful ones) but my hubby is very handy... he designed and built all of our kitchen cabinetry and did our entire gut job kitchen remodel himself. The only thing he hired out was the granite counters on the perimeter, but he did consider fabricating soapstone on his own. I know he could’ve done it, but he felt he’d bitten off enough of an elephant already. LOL! Hope my own review of my Viking range helps you. I know they get awful bad raps on this site because people don’t trust them yet. We didn’t entirely trust them either... we held our breath, made a decision, and prayed for the best. So far, so good. LOL!...See MoreAre Wolf ranges more of a "status" thing? Considering Wolf or Viking.
Comments (56)I am always curious why people feel so strongly about dual fuel. It just feels like something that is more prone to failure. The appeal of the traditional Bluestar is its very straight-forward and rugged design. It's a true workhorse, and personally I wouldn't pick any other brand; but everybody has different preferences. As for fuel source, it doesn't make a big difference in practice. Every oven needs some adjustments to your cooking technique anyway. And it's a much bigger deal adjusting to an oven that doesn't heat evenly (just to give a common example), than adjusting to a different fuel source. We have a Bluestar gas range, and two electric Miele wall ovens (SpeedOven and CSO). And you know what, fuel source never even is a consideration when I have to pick one or the other. Each one of these three ovens has its own strengths, and I love this particular combination, though. If you have the money and space, I can't recommend it highly enough. Technically, an electrically heated oven has the advantage of higher moisture, which can help with things like baking bread. But that's so easy to compensate for; it's why people love making bread in a Dutch oven. What else do you make where you prefer electric over gas? In full fairness, the Bluestar gas range does have a known downside. It takes a long time to preheat. The upside is that it heats very evenly, is very predictable, and has the most amazingly powerful broiler, second only to commercial salamanders....See MoreWolf, Bluestar & Viking 30" range?
Comments (0)I'm deciding between Wolf, Bluestar & Viking 30" range. My husband is an avid cook and leans strongly towards Wolf for reliability, customer service, etc. I like that Bluestar & Viking come in black, allows me to have more fun with the kitchen redesign - a mid sized kitchen but 30" best fit. Bluestar has the French door style, another cool feature. It's not about price but about all the other elements. Suggestions?...See Morewekick
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