First read the paperwork you signed when you invested as it probably will tell you what you need to know. The ones that I have read have a length of time that the money must be there and/or a minimum amount that must be in the account.

Done all that. I say I'm eligible and have met all the guidelines. THEY say I'm eligible and have met the guidelines. As far as the $$ hitting the account? Nada.

When does the paperwork tell you the money would be placed in your account? Also is the amount of money more than the cost to retain an attorney? Keep pressuring them and look at every mailing that you receive.

Expect processing to take 6 to 8 weeks. That is the normal processing time for many of these awards/rewards.

It's been 6 months!!

Now I am confused. Above you stated "End of April" then "It's been 6 months". You will find very few places that deal with money depositing any reward until after the end of the time period. In your case the six months that you mentioned in your OP. The reason they do things that was is that some would receive the reward and immediately transfer or withdraw the money. Which would mean the institution would be loosing money. This should have been explained in your paperwork.

Call again and ask to speak to a supervisor. Remain polite but concerned. Losing your temper won't help you resolve your issue.

Banks don't resort to thievery but the problems often stem from the fact that (in my experiences) too many bank employees seem to not be well trained, seem to be not very smart, and don't seem to care much about how they conduct themselves on the job. I'm trying to sort out a banking problem right now myself and the morons that you have to wade through as you rise up the organizational hierarchy before you get to someone with even half a brain, who can understand the problem and fix it, can be very frustrating.

Dont know about Capital One but Etrade goes on a promotion cycle, so the time could be more or less depending on when your account was opened in the cycle. They wait for the promotion to end, then they determine who is eligible and tgen pay those all at the same time.