SHOP PRODUCTS
Houzz Logo Print
j_r_natter

monitor now displays black/white

Jean
6 years ago
last modified: 6 years ago

Details - - -

Dell 64-bit; Inspiron 570; BIOS date 01/25/10; processor AMD Athlon; approx 2.8Ghz

Purchased as Win 7; forced upgrade via MS download to Win 10. Has been working well until 2 days ago when Desktop, and all web sites, etc, without warning, went to B&W.

When boots, the various screens are normal colors.

When Desktop opens, is B&W. All online pages, as well MS Word & PowerPoint are B&W.

Video card is ATI Radeon HD4200.

Ran Dxdiag -- says video card driver (via Win updates) is up-to-date

Tried husband's monitor =- same result

Questions -

What needs a fix?

Video card? Or monitor?

From looking online, seems can obtain replacement card from another vendor. I don't know enough to determine if mother board can support a different video card.

Or what kind of video card to obtain.

Prices range from $120 to more than $1,000.

Could get a new computer for much less than the latter. I need something for email, word processing, PowerPoint, and general online use. No gaming.

Thank you for whatever insights you can offer.

Comments (17)