I completely agree with Heather Rosales. I too purchased a Viking built-in all-refrigerator in 2010 against my better judgment. My first problem was that I took delivery of a unit with a bent compressor, so I had to fight to get a replacement unit. In retrospect, I suspect that they replaced it with a refurbished unit because since then I have had ongoing issues. Almost all of my friends make jokes about my fridge issues because they have been following the saga. I had one or two warranty visits to address temperature issues during the coverage period. The warranty was also a problem because I purchased the unit almost a year prior to it being installed due to a renovation that needed custom cabinets that went on way too long. So, I lost a year of warranty time. Since then I have spent over $1600 in service fees (with an authorized service company to try to get it not to deep freeze all my food. I was given multiple reasons for why it was not working properly all of them completely hypothetical while each theory costing me money. The most recent episode involves the same authorized dealer deciding it needed a new door seal/gasket which took almost 3 weeks to deliver due to it being supposedly back ordered @ $700 cost. I am not sure if the seal was or was not the issue because the seal doesn't keep the door closed at all! There is absolutely no suction whatsoever in the door. In fact, the door looks open all the time now. Now they installed some type of temperature measurement device to monitor the temperature for the next 3 days. This experiment seems futile to me if the door doesn't close properly. It would be like trying to test air conditioning with all the windows and doors open. I am going on 26 days without a functioning refrigerator this time around. The other thing to be aware of it the quality of the crispers. They break very easily and the cost to replace them makes it impossible to replace. Of the 5 crispers, 4 are broken. I was quoted $700+ to replace 2 of them. Even the service company doesn't recommend replacing them due to the cost. I have had two other homes where I inherited Sub-zeros and I NEVER had one issue with those units. One of them was ancient but it was a beast; never failing me. I called Viking Range LLC and they don't seem to be interested in assisting. They have a customer care team that provides the token empathic statements but they don't seem willing to do more. In Canada, I noticed that even the authorized distributors listed on the Viking site don't actually carry Viking products despite being listed as Canadian distributors. This is a very telling sign! I would be happy to just trash this unit and caulk it up to a super bad consumer purchase but not only would I have to spend money to replace the unit, it will also require a new custom panel and custom trim work. STAY AWAY FROM VIKING!

Wow Viking is the worst. I bought all of my Viking appliances right before Covid hit and had to keep them in storage for about a year. Since install my oven doesn’t work and I had to replace all of my gas burners because my daughter had tomato soup boil over. All 4 burners were toast because one boil over!! That was over a thousand dollars in repair. But wait it gets better now my dishwasher won’t work. One day while unloading it I tipped over a bowl with water in it and the lights in the dishwasher automatically went off and I haven’t been able to use it since. I tried to switch the breaker off to make sure it wasn’t a reset issue. These appliances were the worst decision in my life and have caused me nothing but agony since.

My mom was given the same spiel about that little trim piece for her Viking rangetop. She still doesn't understand why it was necessary. It just collects grease. It would be easier to wipe down the strip of countertop behind the range top after every use. The only thing we can come up with is that the strip provides a continuity of the stainless look all the way back to the wall so that you get a look similar to that of a range vs. the look of a drop in cooktop.

Kelli w - what you’re suggesting makes a lot of sense to me. I love to cook, but this range is too much heat for my space. It’s made cooking this past summer pretty miserable as I’ve set off alarms nonstop and don’t want to have guests come over and sweat in my kitchen with me. I’m a single mom of four kids ages 5-13, so practicality wins out a lot for me. I think a 30” range is a smarter way to go for me. I called a contractor that I spoke with several months ago when I was considering another house. He was very reasonable and had a lot of experience working with existing conditions. He said he could come over Tuesday and take a look. I want to see whether he could repair the drawers to slide better and what he would advise about the range/fan replacement issue. I have a home warranty that covers replacement of the fan and since they couldn’t come up with a good option for similar type of replacement to what I currently have, they are sending me a check for $829 to make my own decision as to what to put there. It seems like a good opportunity to sell the Viking and figure out a solution to that space. I also want him to talk to me about what it would cost to do new countertops, particularly if I need to reconfigure around the range in a way that countertops could help camouflage, and also about new flooring. The checkerboard is overpowering to me and some of the tiles are coming loose. I also want to see about removing the row of uppers that blocks view into the eat-in space and perhaps doing some better lighting. I would love some input about what kind and colors of of flooring and counters would work well here. I’m including some more pictures so you can see the entire space.