We sat on the Cloud 9 seat today and liked it. Also liked the Plush back (micro denier fiber down replacement). Do you have an opinion about Plush vs naturalLEE back cushions in terms of how they flatten or deform over time?

I actually don't know too much about the plush as my customers are either down or naturalLee, but it seems like a great solution - softness of the down with probably less maintenance!

I have the cloud nine and find it too hard and uncomfortable. Reached out to Lee and they said they could only replace the cushions with the same type (which if they are uncomfortable, why would u want more of the same) but would they would put a note to make them softer. Still hard and uncomfortable. So essentially a waste of cushions and shipping altogether for Lee and myself instead of trying to please a customer. The fabric (linen looking) also pills badly, and they told me to shave with a sweater shaver or sand w sandpaper to get off all the little balls. (I have no pets so this is just normal wear) This is with calling them soon after receiving the couch. So they aren’t going to do much for you if the fabric isn‘t holding up or you are not satisfied with the cushions. A very expensive sofa to purchase for such poor customer service. Yet being that I don’t wish to add this big thing to the landfill and need a sectional, I will be purchasing new cushions and very expensive slipcovers. (Likely spending more than I would for a new couch) my friend has the same sofa, different cushions, and it’s very comfortable, so I have hope. Unfortunately she doesn’t remember which one. So far cloud nine is hard and maintains shape and down is comfortable but needs constant fluffing. So I’m thinking that maybe leaves the Haven. Maybe you should look at Restoration Hardwares cloud collection. If I purchased a new sofa, that was one I was considering. Good luck on your purchase getting stuck w one for several thousand dollars that you are not happy with is definitely a bummer.

I also have a lee industries couch w cloud 9 cushions. i seear they cant actually be cloud 9. the back cushions are Much softer as are the cushions on my chairs. the seat cushions on my couch are SO stiff and uncomfortable. i was looking st replacing w serena and lily couch but just read that they are made by Lee. i wont buy another Lee upholstered product. my fabric is also very scratchy and pills.

@Maggie K - the fabric choice is the reason for the pilling. You need a fabric with a higher rub count for the amount of use you are giving the sofa.