Harvey Stay Away!
9 years ago
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- 8 years agolast modified: 8 years ago
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Max Furniture in Dallas, Texas-stay away!
Comments (36)James Martin is the line carried by Max Furniture and other sellers including Premiere Vanities in California. I think the Max Furniture must be where it all comes from. Not sure. I ordered a pretty 48" antique white "distressed" vanity (model Model # 0M-173) last Fall from Premiere. Sales staff was helpful and good. I was able to both talk on the phone and email. Changed my mind about color choice /ship date a few times and they were easy to work with--amending my days old order. I wasnt ready to install it immediately upon arrival so it has been stored. Upon receipt, I opened packaging to check for damage during shipment. Both the vanity and the topical brown countertop arrived in good shape. The cardboard box reads "James Martin" and "made in China". Its February now, and I have taken it out of storage and into the light and this is what I see -- a very bad "distressing" job. The paint is not really distressed, which is fine with me. As far as I can tell, the "distressing" consists of 3" long shallow grooves regularly spaced on the door stiles and cabinet panels. They really look dumb and I want to fill them. The paint and corners are not worn, which I prefer, but there are two different shades of white. The two side legs and bottom are a whiter white than the doors and panels --which are a greener white. There is also a fingerprint in the finish on the right side near the top back--in an inconspicuous spot, but its there. The finish in the corners and crevices of the panels is slightly grainy in areas from painted dust. The symmetrical grooves bother me the most followed by the mismatched paint job. When I get around to it I will be fill the grooves with spackle, give it all a light sanding and repaint it. I didnt shop around alot before this purchase so I dont know how it compares in price and quality to other brands. It is apparently solid oak and plywood (a grainy plywood back under the paint) I didnt want Home Depot MDF. I suspect for a higher quality I would have paid a higher price. Overall it is pretty but not top quality. The countertop is nice, and sink basin is stock quality with a plastic chrome ring around the over flow--looks better when this trim piece is removed....See MoreStay away from these counter tops
Comments (228)I would advise you avoid doing business with AZ tile and Dean Jessup specifically. We had a horrible experience with them. Don't expect them to act with integrity or stand behind their product. We used a fabricator that was a personal referral from him. When we had discoloration and fingerprints that wouldn't come off of our Della Terra quartz he informed me I must have "scarred" it by cleaning with a paper towel. ( I called him within an hour of the fabricator leaving). We paid beyond stone to buff it with a cleaner at their recommendation. It mostly resolved the issue although as a result of the buffing the gloss and sheen no longer match our perimeter counters. Best we can figure out the fabricator applied turtle wax or something similar to disguise striations around the sink cutout. Which is why fingerprints couldn't be cleaned off. We still have some smudges. Bottom line rather than try to help us resolve the issue he was hostile and accusatory. He said the fabricator (a friend of his apparently) said it was fine so we must have done something. Do business with them at your own risk....See MoreStay away from Electrolux products!
Comments (18)Well, some confusion has been cleared up for those of us who could not see fuzzy-wuzzy's missing post. It is now (a day and a half later) visible above. (it's the one date stamped 11:49 a.m yesterday.) No idea why it wasn't visible yesterday. But having seen that post, I agree even more with Jakvis's comment "... nothing stated here .... takes away from your personal experience with Elux." Maybe I can remedy that. ;>) The OP was "furious [that] Electrolux ... refused to send a replacement immediately." Not clear if the objection was that: (a) Elux didn't have somebody immediately deliver a replacement dryer or (b) didn't overnight a replacement thermister to the repairer. Either way, the complaint begs the question --- what other manufacturer/brand would have done anything differently? None of them. at least as far as I can tell. Read the fine print in the warranty you get with almost any appliance these days and you will find that they all can do what Elux did here. So, while I don't like the way warranty claims are processed these days, it isn't just Electrolux that does things in the way that infuriated the OP. Anybody who has been subjected to this kind of warranty support will want to lash out at those f#*(ing b@$~@&ds and say to never buy anything from them ever again. When the other b@$~@&ds all do the same things, too, it seems to be a pointless threat. When one find out how slowly warranties work, there's a natural wish to lash out. Strikes me that the OP wound up lashing out at us because lashing out at the company wasn't likely to have much effect. So, are we completely helpless with this kind of problem with a new appliance? Unfortunately, these days, I see only two rather limited options available to us. One is what sashiniki suggested which is to buy your appliances from a vendor with both its own support service and the ability (and desire) to respond quickly. Also, it is great if your vendor is willing and able to exercise leverage with the manufacturer but that process is neither certain nor quick in my experience. The other option is doing what the OP wound up doing --- return the defective appliance for a full refund. This option assumes you had the luck or foresight to buy from a retailer with a liberal return policy and assumes you have the capabiity of hauling the thing back to the store....See Moreredoing dresser need color advice! trying not to stay away from gray
Comments (1)Sorry, but I have difficulty understanding your question. You are repainting a dresser, and need help with color, but DON’T like gray, is that correct? photos would be helpful. But without photos, I’d suggest green....See More- 8 years ago
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