Brand New Bosch Dishwasher Doesn't Work

6 years ago

last modified: 6 years ago

We just had a new house built that we are using as a vacation home until we move permanently and closed in June. When we had our walkthrough, we didn't turn the dishwasher on and didn't use it when we were there for a few days last month. When we tried to use it last week, it would work for 3 minutes exactly, then after 3 minutes, it would beep continuously and get stuck and go no further. I was on the phone with 1-800-Bosch and they had me reset it, turn it off completely, and we tried every setting but no matter what setting we chose, it wouldn't go past 3 minutes & they told me to call for service.

That night, we realized that the circuit breaker had been tripped on our hotwater heater, and we assumed that might be the problem-no hot water. But even after the hot water was turned on for a whole day, the dishwasher still didn't work. We also noticed that the hot water never really gets that hot in the kitchen sink.

We had to leave the house, and didn't have time to schedule anyone to come and fix it. Has anyone had this problem and if so, is it just that the hot water is not hot enough? The model number is SHPM65W55N.

We are trying to decide who to call to come look at it - a plumber for the hot water situation or Bosch for the dishwasher itself.

Thanks for any help!

Featured Answer

freeoscar

6 years ago

If you just closed in June, I would call up the builder/contractor and him come and figure out what's going wrong with the hot water and dishwasher. You are well within the typical 1yr call-back period for new construction. No reason you should have to deal with this nor pay for it.

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Comments (15)

Marcie Wolinsky
Original Author
6 years ago
freeoscar, I actually called our builder first and he said he doesn't fix appliances and to call Bosch and he stressed that of course everything is under warranty and would not cost us. I just want to get it fixed with the first person to come out and don't know if that person should be Bosch or a plumber. I thought someone else might have had this problem too.
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thekiserprince
6 years ago
Your dishwasher has a hot water heater built into it, so it doesn't matter if your hot water heater is heating correctly, it will heat the water to 140 degrees weather its hot or not. So that is two seperate issues. I would work with your contractor regarding the hot water, and with Bosch, or the appliance dealer you got the dishwasher from, regarding the dishwasher
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Marcie Wolinsky
Original Author
6 years ago
thekiserprince-I did not know that the dishwasher has a hot water heater built into it. If that's the case, I guess they are 2 separate issues. Thanks for that info.
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Jakvis
6 years ago
I think you have water in the base and it's tripping the leak sensor float switch.
jwvideo
6 years ago
last modified: 6 years ago
I agree. I do not have Jakvis's depth of knowledge and experience, but I did run into the exact same symptoms with my new Bosch 300 series model, Turned out to be a slow drip from a defective water intake valve.

So, follow the instruction from 1-800-Bosch and call for service. It should be covered by warranty

In the meantime, I strongly recommend that you (or somebody else if you can't be there) should shut off the water supply line to the dishwasher in that vacation house. Don't want to be adding to the water in the base while waiting for the warranty folks to arrive.
Marcie Wolinsky
Original Author
6 years ago
Jakvis-I would have thought there would be an error code if there was a leak but I guess not necessarily.

jwvideo-did your dishwasher display an error code when you had your defective water intake valve?
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jwvideo
6 years ago
It displayed an error code once. I called Bosch, ran the reset and also pulled the DW out to mop out the base. It ran a full cycle once. After that, it would just go three minutes into a cycle and then hang.
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Marcie Wolinsky thanked jwvideo
Julie B
6 years ago
Call a plumber first and make sure it is installed properly and the water lines are intact and connected well. A good plumber will be able to identify the problem quickly. Then, if it's a faulty part on the dishwasher, you can call Bosch.
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Marcie Wolinsky thanked Julie B
aa62579
6 years ago
On your water heater, you might check to see if it has a vacation mode.
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Marcie Wolinsky thanked aa62579
littlegreeny
6 years ago
Check to make sure the hot water supply valve is turned on to the dishwasher.
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Marcie Wolinsky
Original Author
6 years ago
littlegreeny, that's one of the things that Bosch had me check first of all. But that's a good thought.
Marcie Wolinsky
Original Author
6 years ago
Just wanted to give an update. I contacted our builder rep who said to put in a written request to the warranty department on their website, which, by the way, says it could take between 30-60 days for the scheduled appointment. I did that last night & this morning I got a call from the plumber saying he will be at the house in 10 minutes. I quickly called a friend who has a key to our house & luckily, she was home, so she let him in. It was just a matter of the hot water line not being connected correctly. So all his fixed & amazingly fast I might add. Thanks to everyone who offered suggestions!
maire_cate
6 years ago
Hurray! Thanks for the update and I'm glad it was something simple.

We just installed a Bosch and haven't used it yet so I was reading this thread and hoping for an easy solution.
littlegreeny
6 years ago
I knew it sounded like it wasn't getting any water. I'm so glad it's fixed! You'll love your Bosch.
Marcie Wolinsky thanked littlegreeny

Brand New Bosch Dishwasher Doesn't Work

freeoscar

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Brand New Bosch Dishwasher Doesn't Work

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