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LVP install looks wavy, uneven-normal?

Janet Kohls
6 years ago

We are having Shaw LVP installed as we speak ( approx. 1200 sq. ft). When I saw it a week ago, I was shocked. The floors have been stripped of all previous flooring. There we only a few areas that needed new underlayment. The floor looks wavy-like they didn't smooth out the adhesive is the best way I know to explain it. There are edges that are not even. Possibly, explained by our contractor, as excess adhesive. I know it's the planks not laying butted up level. (I have no idea what I'm saying LOL). I also found areas I could stick my fingernail in. I also can see the seams where two pieces of underlayment were laid. Contractor said they would work on smoothing it out with a roller maybe? I just don't know what to think. I don't know what to do. What are my rights if I'm not satisfied? My DH will take pics to post, hopefully tomorrow.

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