Ordering kitchen cabinets direct from China
Mark Nesbitt
7 years ago
Featured Answer
Sort by:Oldest
Comments (37)
FeatherBee
7 years agolast modified: 7 years agomillworkman
7 years agoRelated Discussions
Has anyone ordered from Improvement Direct
Comments (5)I ordered my Kohler tub,Kohler Salient shower pan, all faucets, toto toilet, and my lighting from them. Faucets direct, lighting direct, etc. are all the same company. That is what the sales rep at improvements direct told me. I did have a problem with the faucets I ordered for my vanities, ( they sent wrong finish) but they made it right, and returns were easy, and free. (as they should be) I really have no complaints and would not be hesitant to order from them in the future. I also ordered door harware from Stock blow out which I guess is also a parent company. (they had all my sign in info at that site even though I had not ordered anything from them before) I hadn't checked references before I ordered. I would had been a little concerned. Especially spending the amount of $$$$ I did! Good thing my experience was good. I hope yours is too. HTH, Cindy...See MoreBrookwood cabinets from DirectBuy anyone?
Comments (97)DB is creepy. That's exactly what I implied 9 years ago when this thread started. LOL. Article from Dallas News - Nov. 2016 This is a story about a creepy business gone bad that is now trying to go good. Do you remember DirectBuy? The company used to advertise in TV commercials as a members-only savings club for every kind of household item. You'd go to their showroom for a pitch and that's where the wackiness kicked in. If you didn't bring your spouse, you couldn't come in. If, after listening to the sales job, you decided not to buy a membership package right then and there (as high as $7,000), you were banned from coming back. If you bought and then found out that you couldn't buy what you wanted and the prices were not cheaper as promised, you couldn't get a refund. Lawsuits piled up. Consumer reviews were awful. I remember trying to interview franchise owners in 2010. They wouldn't talk to me. The PR guy for DirectBuy in Indiana didn't bother to answer all my questions. Yes, indeed. DirectBuy was a truly crummy company. Then the company disappeared. The TV ads stopped. The last of the 160 franchise stores, including one in Carrollton and another in Fort Worth, closed forever, leaving high-paying members angry and confused. Where did DirectBuy go? Answer: This month, the company filed for Chapter 11 bankruptcy, listing $185 million in debts to the best-known home furnishing and supply companies in the world. Sounds like the final act of an old-line company that couldn't cut it anymore, right? Turns out, it may be the beginning of a new DirectBuy. Chapter 2 I'll admit that I had to alter the course of this story. A crummy company filing bankruptcy? What's left to save? Turns out DirectBuy has quietly remade itself, as executives describe it, into an Amazon wannabe with "concierge customer service." No more 20,000-square-foot showroom stores. Everything is now online and mobile-ready. You want a certain sofa? You take a photo of it, and the new DirectBuy app recognizes the sofa and shows you their cheapest price. If it's not low enough, DB will drop even lower. Need a home decorator to come and help you? Sure. Got that, too. Live chat? Yep. The price for this service is $200 for a one-time initiation fee, and $40 a month in a one-year contract. That's thousands of dollars cheaper than the old cost that came with a three-year contract. DB also promises a refund if not happy within the first 90 days. That's a jolting change for the company's old ways, fighting to hold customers to their wacky restrictive contracts. DB claims 200,000 customers nationally. They now switch to the monthly subscription model when their contracts expire. Six years ago, my records show, DB had 10,000 customers in North Texas. Chief marketing officer Curt Hilliard says his mobile-ready company uses search tools to find the lowest price, including delivery charges. "We don't just meet the price," he promises. "We drop the price a guaranteed percentage." The bankruptcy establishes a "clean slate," says spokesman Mike Georgeff, the PR exec who was hard to pin down in the old days. Now he's pretty talkative about the future. The company expects to be acquired by its lenders who become the new owners, he says. "We can establish a clean slate for our future business and prosperity," Georgeff says. Be skeptical The company must prove itself as a reincarnated version of its old self, says Julie Baker, retired TCU professor of marketing. She checked out the older version years ago and realized the offerings were better suited for someone furnishing a house or doing a major renovation. Otherwise, initial costs to join were too steep to overcome. She told me this week that turning around a company with a bad customer service culture is very difficult. "For me, it just doesn't make sense, especially over the long term," she said. "I don't see how they can be profitable charging $40 a month. They have to make a profit on the furniture even if they say they are not. There are warning flags for me." Can the same company come back in a bigger and better way? I hope so. Remember, this is a story of a creepy business that's trying to reform. Certainly, we need more of that. Staff writer Marina Trahan Martinez contributed to this report. Check out The Watchdog on NBC5 at 11:20 a.m. Mondays, talking about matters important to you....See MoreDirectBuy for kitchen cabinets?
Comments (11)Just saw this.... do NOT do a new kitchen layout through Direct Buy unless you have an exceptional installer that you consult with the entire way through. Depending on our area, they will only work with your measurements. They will not come out an see the space. The main designer I had did not give me any of the side spacer sheets between cabinets and the wall, which yes, are not necessary, but make the cabinets open and close a bit better and look nicer. My installer asked for these. (he was fabulous) Also, the OTF cabinet was to large/deep for the crown moulding I picked so the installer had to modify this otherwise it would have stuck out in an odd sort of way away from the corner pantry which my fridge is next to. Now, stuff happens okay... Thank god I had a good installer who found workarounds. To me the thing that upset me the most is none of the designers I had on the Direct Buy side (I had to work with two different ones because of unforeseen illness) bothered to determine where the electrical boxes / outlets would go on the Island. I had two outlets planned and was super tight for space. Well, an out let would not go into the dishwasher would it? And on both ends I had ordered beautiful and expensive panel finishing. So just bore a hole through that I guess was the designers idea? Just sloppy I thought overall. Luckily I had barely enough room to extend the island enough to get the outlet in beside the dishwasher and beside the cabinet beside the dishwasher and cabinet so it looks truly lovely. That was my installer who did this, not Direct Buy....See MoreDoes my China cabinet make sense in the kitchen?
Comments (25)Are they family heirlooms? Are you overly attached to them? If no to either, get rid of them all. They are bulky and take up way too much room. Most people only use their dining room for holidays, a huge waste of space. In my current house I ditched the dining room, and put a 12ft island in my expanded kitchen. My kitchen is now 16×24, and I LOVE it. People gather and mill about in kitchens, not dining rooms....See MoreMark Nesbitt
7 years agoUser
7 years agoellusionz
7 years agoMark Nesbitt
7 years agogeoffrey_b
7 years agodan1888
7 years agolast modified: 7 years agosuzanne_sl
6 years agoMark Nesbitt
6 years agogeoffrey_b
6 years agoMark Nesbitt
6 years agolast modified: 6 years agoschreibdave
6 years agoUser
6 years agogeoffrey_b
6 years agoschreibdave
6 years agoUser
6 years agolast modified: 6 years agoMark Nesbitt
6 years agoMark Nesbitt
6 years agogeoffrey_b
6 years agokudzu9
6 years agoUser
6 years agolast modified: 6 years agoMark Nesbitt
6 years agoVith
6 years agolast modified: 6 years agoMark Nesbitt
6 years agolast modified: 6 years agoVith
6 years agolast modified: 6 years agogeoffrey_b
6 years agoMark Nesbitt
6 years agoMark Nesbitt
6 years ago
Related Stories
MOST POPULARKitchen of the Week: Broken China Makes a Splash in This Kitchen
When life handed this homeowner a smashed plate, her designer delivered a one-of-a-kind wall covering to fit the cheerful new room
Full StoryMOST POPULARFrom the Pros: How to Paint Kitchen Cabinets
Want a major new look for your kitchen or bathroom cabinets on a DIY budget? Don't pick up a paintbrush until you read this
Full StoryDIY PROJECTSCreate a Pretty Jewelry Stand From Vintage China
Give treasured dishes new life as a beautiful jewelry stand with this DIY project
Full StoryKITCHEN DESIGN20 Kitchen Must-Haves From Houzz Readers
We asked you to tell us your top kitchen amenities. See what popular kitchen features made the list
Full StoryKITCHEN DESIGNTrending Now: 10 Ideas From Popular New Kitchens on Houzz
Contrasting cabinets, oversize pendants and custom range hoods turn up the heat in these ideabook-worthy kitchens
Full StoryDECORATING GUIDESHow to Bring Order to Your Delightfully Eclectic Room
You've picked up your furniture and finds over the years — here's how to tie it all together
Full StoryPRODUCT PICKSGuest Picks: Order Up a Deli-Style Kitchen
Give your kitchen restaurant flair with industrial touches in wood, black and white
Full StoryCONTEMPORARY HOMESHouzz Tour: Japan, China and the Netherlands Influence a Utah Home
A confluence of worldwide inspirations results in a stylish and efficient new house for a Park City family
Full StoryWHITE KITCHENS4 Dreamy White-and-Wood Kitchens to Learn From
White too bright in your kitchen? Introduce wood beams, countertops, furniture and more
Full StoryREMODELING GUIDESFrom the Pros: 8 Reasons Kitchen Renovations Go Over Budget
We asked kitchen designers to tell us the most common budget-busters they see
Full Story
wacokid