From the GE website:

• Make sure that the water valve filters (blue and orange
screen must be free of solids) on the unit are not
clogged. Turn off water and check filter by disconnecting
hose at machine. Check that fill hoses are not kinked or clogged.

• Make sure that the water supply is turned on. Make sure
that the water faucets are turned to their completely
open positions.

• Make sure that the fill hoses connect the hot water
supply to the hot inlet on the washer, and the cold water
supply to the cold inlet on the washer (hot to hot, cold
to cold).

Also, do you turn the water on and off at the wall every time you use the washing machine? If so, why?

Sammy, As soon as my husband gets home we will go through all of the above. Thank you so much. I will get back to you soon.

Hi Sammy, My husband an I just checked everything out with these results:

Blue and Orange little round screens are free of solids.

The fill hoses are not kinked or clogged.

The water supply is turned on.

Water faucets are fully in open positions.

Fill hoses are connected hot to hot and cold to cold.

I had never turned the water at the wall off and on until the washer stopped filling. Now, the only way to possibly get cold water to work (for a little while) is to turn the cold wall faucet on VERY slowly. If or when the cold water works it will not complete a wash, it always stops and machine puts up alert on screen.

Again, this was not a problem until the house water was turned off for an outside water spigot repair.

Ideas???

Disconnect the hoses, or just the cold hose (turn off both taps) from the machine and run it into a bucket. Does the same thing happen regards to impaired flow?

Are the hoses standard supply hoses, or some sort of flood-check hoses with an integral safety valve that triggers in case of a hose break/failure? Those can be problematic.

Get rid of those floodsafe hoses. They are garbage. Competent plumbers toss them when they see them. They cause issues and are a liability, instead of stopping a flood can potentially cause a flood.

http://ths.gardenweb.com/discussions/2827148/floodsafe-hoses-do-not-buy?n=1

The best hoses available are floodchek. Wish they made hoses for everything else like faucets and toilets.

http://www.floodchek.com/

Ok, thank you. Another person also stated that they could be a problem. Our handyman just put those on a couple of days ago... Will get new ones tomorrow. We had the water fill problem before these hoses were put on, he thought new ones would help. They did not help.

Kkid77,

Is water coming out of the spigot? Put a bucket underneath it, disconnect the hoses and attempt to fill it from the spigot. What work was done of the outdoor spigot? Was a line cut?

Good luck!

Hi all, Water comes out of the spigots with very good pressure. When the hose is disconnected from the machine but still connected to spigot both hot and cold water come out of the hose with very good pressure.

I replaced the flood hoses with Eastman #0246995. "Vith" suggested using a floodchek hose but the store didn't carry them.

Started the machine, water worked for a few minutes then stopped and the message came on the screen that machine was not filling.

Do you guys think the inlet valve needs to be changed? Is there a way to test it to know if it is faulty? Thanks.

kkid77 -> Our handyman just put those on a couple of days ago...

Was this after the problem with the water flow to the washer began or when he worked on the outside spigot?

1. washer worked perfectly

2, Handy man turned off all water in the house.

3.Handyman changed gaskets on the outside spigot

4. Turned water back on to the whole house

5. Went to wash clothes and the hot water worked for awhile (5-10 minutes) the just stops.

6. Cold water rarely would fill at all.

7. Tried the washer many times but no luck

8. Handy man got the flood hoses and put on machine

9. Tried more times to wash clothes but water would fill for a few minutes and stop. The hot water would almost always come on for awhile. The only way the cold water would come on is if it was turned on VERY slowly and sometimes not even then.

10. Checked water at spigot - water comes out fine. Checked water from spigot to unattached washing machine end. Water came out perfectly.

11. Today, replaced flood hoses and put on the Eastman hose. Every single thing concerning water remains the same.

12. I have never, in the past, turned water on and off when doing laundry.

It think that covers it. We did all of the GE testing ideas from Sammy above, All results are listed above.

you say you checked the spigot- did you let it run for 10-15m? attach a hose and see if it begins having trouble at some point?

If water flows properly out of the hoses (when disconnected from the machine) for whatever period of time you leave it running but the machine continues to have trouble, then the machine apparently is the problem. It's unusual that both the hot and cold side of the inlet would go bad simultaneously but that could possibly happen ... or the control board is bad. Testing the valve may require service info depending on what type of valve (AC- or DC-powered).

Renee - I did not let the water run for 10 minutes. I can try it though.

Dadoes - When you say that testing may require service info - do you mean that I need a service repairman or that I need info on how to test it ourselves? I feel really dumb but I have no idea about AC- or DC-. Would it help if you knew which one?

I am going to say machine, check inlet filters though. Perhaps unplug it give it a minute to let the electronics reset before you plug it back in.

What can happen when you turn off the house water supply then back on is that some debris in the pipes can come loose and flow towards whatever spigot is opened. That's why it was suggested to look at the filter screens at the inlets to the washer (that's why they are there).

She said in a reply on 1/31 that the inlet valve screens ("Blue and Orange little round screens") are clean.

Service info for the washer is helpful in determining what resistance values should read on the inlet valve solenoids, if any such details are stated. The valve assembly (P/N WH13X10017) on this machine has five solenoids. One for hot, one for cold, and three to direct some of the cold waterflow to three dispensers (probably bleach, softener, and prewash or Oxi) at the appropriate time during the cycle.

Renee - I went back and let the water run into the laundry room sink for ten minutes. No change.

Hi all, I took a chance and bought the (non returnable) $100 inlet valve. My husband and I installed it this evening and.....HALLELUJAH, my washing machine is working perfectly!!!! We are now doing laundry like crazy people! Thanks for everyone's input, much appreciated!

That is GREAT news!!