I too have had a recent frustrating experience with Blue Star service. Mine is just over 1yr old and the oven glow plug stopped working. I sent in a service request via the web site but didn't hear back for 4 days. I called and left a message. Got a call a few hours later, they said they had not gotten the email. No problem, they would be sending out a new part and would get a call from the service co in a few days. A week later, no word. I left voice mails over the next few days. Finally got an email from Matt (11 days from the initial request) saying they had sent the part (1 week after previously having been told that). Monday comes (2 weeks now elapsed time) and the service co. called and came out that day and fixed it. The range is great, but the response from Blue Star has been very disappointing. They started out strong, but then the communication just stopped. Not sure what is going on over there, but there is a lot of room for improvement.

dancingsams - Don't let your dealer make an additional charge for a BlueStar backsplash. You should get your choice of three different styles at no extra cost. You can get the 21" backsplash with a shelf, the 8" backsplash without shelf, or the Island Trim which requires your wall behind the range to be covered with fireproof surface for 6" below the surface of the range. We just added more tile down the wall behind the range space and are really enjoying the Island Trim. I've heard that the taller backsplashes can get discolored by the heat off the burners but since I went for the lowest trim I don't have that problem. I have a small kitchen and like not having a higher trim which could make the range look overwhelming for the space. If you go to the BlueStar site, you can look at two collections of BlueStar owners photos which will show every backsplash in a variety of situations. Good Luck! I love my BlueStar - no problems here .

Are you asking about the chargrille or the infrared broiler? Anyway, I have the 36" with chargrille and LOVE this thing! I wrestled with the griddle-grille question for a while before deciding on the grille and so glad I opted for the grille. So far (only had this a couple of months) I've grilled vegetables, breads, tortillas, flank steaks, bar-b-que chicken, peppers, asparagus, mushrooms and probably more than I can remember now. The grille is one of the most used items on my BlueStar and I really love it. I have a 40" Ventahood insert with two blower motors and have never had any smoke problems. I usually have windows open in my kitchen anyway, but really this is not an issue at all. It does cook evenly. There is no sticking problem at all and you get beautiful black char marks on all foods. Cleaning is easy. I lined my drip pan with alum. foil and lined the lower-inside of the grille with foil as well. When you need to replace it you simply lift off the various components, unscrew one screw to remove the gas jet thingy and replace foil. (Drip tray slides out underneath it all) I lightly brush my grille with a soft-ish wire grille brush after it has cooled and then lightly wash the grates. Clean up is a breeze. I only replace my foil after something really drippy like bar-b-que chicken. Needless to say, I really love the grille! Re other BS fabulous-ness......I do have a 14" round bottom iron wok from China and the BS cradles it so nicely. The stir fry ability is amazing on the 22K burners. I ordered mine sight unseen. My BS is in a soft blackish charcoal color of RAL 9004. I cook everyday and have either family or friends most every weekend, so mine has received quite a bit of use. This is one gorgeous strong cooking machine! (you can tell, we are still on our honeymoon!) Good luck with your decisions.

Okay, I know that it's easy to get around the disable-right-click code, because I've done it myself. However, I'd still like to know if this code I'm using is correct, because I put it into my sites, logged off, emptied all cookies and temporary files and history, and so far it doesn't work. This is the code that was given to me from a friend, and I used copy/paste so I know I didn't forget any part of the code (of course this is all enclosed by and >, with "" instead of "[" or "]". Is this the right code to use? I put it after the "body" code.): script language=java-scriptgt; [!-- /* Disable right mouse click Script (By Crash @ http://walk.to/crash) Submitted to and permission granted to Dynamicdrive.com to feature script in it's archive For full source code to this script and 100's more, visit http://dynamicdrive.com */ var message="Amy L. Howe"; function click(e) " if (document.all) " if (event.button == 2) " alert(message); return false; ] ] if (document.layers) " if (e.which == 3) " alert(message); return false; ] ] ] if (document.layers) " document.captureEvents(Event.MOUSEDOWN); ] document.onmousedown=click; // --] [/script