Thanks cc, ordered mine.

Yes, lizbeth, my model is made in China.

I wonder why it said back to the 1990's if a model from '80's is on the list. Mine is also from the 1980's. It's a DLC-X. DLC-XP is on the list, but nor DLC-X.

Good to know about this. I'm looking at my blades, recently replaced for my very vintage loved machines...hard to read but mine are DLC-501TX so i guess good as is. I hope.

Hmmm.....I figured that since mine was about a 1982 model I didn't need to worry....maybe I do!

Pfui! I thought I was going to get a new food processor because my blade is dull and dinged and not worth sharpening or even trying to buy a new one. :( Now they're giving me a new blade, I have no excuse. No Robot Coupe. No fancy new Cuisinart. There is nothing wrong with mine except the blade. Dang it!

Well this is a weird coincidence. My blade fell apart yesterday. Not the riveted metal part. The plastic that holds the metal sheared away from the collar that fits over the metal drive shaft (or whatever that's called).
While kneading my Stollen dough, which is soft, and never gave the processor any trouble before. Now I hope it is a recalled blade so they will send me a new one.

My Cuisinart mini-processor blade does not appear to be on the list.

Thanks for that Christine. Mine is on the list so I have the new one coming. I may never have known about this if you hadn't posted the link.

Thank you for all of this posts. At first glance I didn't see a number. When I checked the website, it stated if your machine doesn't have a number (the box and instructions were tossed long ago) you don't qualify. After seeing this thread pop up and so many were involved, I re-checked my processor and found the teeny tiny model number on there! Sure enough, it's on the recall! So yay, new blade for me!

artemis, my mini processor blade housing is cracking where the plastic meets the blade. I have a search on my list of things to do to see if there's a recall on that blade at all.

You can't fill out the form if your model isn't in the drop-down list. My DLC-X is not on the list, but it does have the riveted blades. Can't get through to the phone number to ask about why.

Christine, I didn't read the article in the paper thoroughly, since mine is on the recall, and that message was enough, but I think I saw that there are riveted blades that were made differently, or in a different place, that hadn't been reported to come apart so weren't part of the recall.

Don't know how I got lucky, but mine does NOT have riveted blades and is not on the list. I don't use it very much - especially not to make dough, as I prefer other methods for that, except I do use it when I make spinach pasta, but normally I use the spinach in the sauce or filling. Regular pasta I make in a small bowl, and two eggs plus 1 cup of flour is enough for the two of us. I find it easier to make small batches by hand, and clean-up is easier.

I use my FP mainly for hummus and bean dip, and so it gets used about once a wekk - not enough for it to live on the counter, and so I have to get it out and put it away each time I use it, and it is heavy. I use my stick blender more often, and I prefer knives for chopping. If I were making mass quantities (like the Coneheads), I would use the FP more often.

Anyway, I'm happy not to need a new blade!

FYI, I just received my replacement blade today. No rivets, it is lighter in weight and the cutting blades are noticeably smaller in size and overall blade diameter than my original. I haven't tried the new blade out yet but I assume the smaller size will function as well as the original. I applied for a replacement online on Dec 15 so turn around time was quite good considering the humongous scope of the recall.

I finally heard from them. I'd emailed them saying I have a riveted blade but could not fill out the form because model DLC-X not in the drop-down list you had to use. Their answer says it is recalled and and they're sending me a new blade.

Ovenbird, how long was the time between your request & the replacement arriving, please?

Curious minds wish to know...

I filled out the online form on Thurs Dec 15 and received the replacement Wed Jan 4. So both Christmas and New Year's Day holidays were during that time frame. The packing list was printed on Fri 12/30 and it was shipped via Fed Ex. But I don't know which Fed Ex method was used...maybe 2 day delivery which was delayed by the weekend and holiday?

I received an email indicating blade replacements were delayed and they were working diligently to get replacement blades manufactured and shipped but there could be delays. I have not yet received a replacement.....but I don't use my FP frequently so I'm in no rush.

Just an FYI for anyone trying to get through by telephone. I just got through to them without much wait time. (9p.m. EST) My FP and my daughters are both DLC-7, but did not show up on drop down list. I called just to make sure and indeed they are both recalled. Their phones are being manned from 7am-11pm EST, Mon-Fri and 9am-5:30pm EST on Sat & Sun. She did say not all riveted blades are being recalled. She also said I should receive it in two weeks.

That's unbelievable that recalled blades are not on the dropdown! I would have taken that as a clear sign that mine is not recalled. I ordered mine on Dec 17, will post when I get it.

Lizbeth-gardener, That's good news about the helpline, but I'm surprised about your not finding your model on the list. This is the list that I got from the Cuisinart website a week or two ago, and it has it. I'm wondering if there's more than one site/list?

• • CFP-9
• • CFP-11
• • DFP-7
• • DFP-11
• • DFP-14
• • DLC-5
• • DLC-7
• • DLC-8
• • DLC-10
• • DLC-XP
• • DLC-2007
• • DLC-2009
• • DLC-2011
• • DLC-2014
• • DLC-3011
• • DLC-3014
• • EV-7
• • EV-10
• • EV-11
• • EV-14
• • KFP-7
• • MP-14

I got mine today as well and yes, it does seem smaller. I hope it does work as good as the old one! As to time frame, it was around the middle of December and mine showed up today. Did it all on line.

Pillog: The site I went to had my model DLC-7, but then you had to go to a drop down list and input other info and ours didn't show as being on the list. My daughter and I did this together right after the first announcement-middle December. Then I got busy with holidays and am just getting back to the recall issue. It may be different now. I haven't rechecked the list, just thought I would call and verify. Glad I did.

I have two numbers

DLC-10 which appears on the recall list and

FP-100TX which does not.

I'm confused.

Oh! I get it now, Lizbeth. That is very confusing! Good thing you thought to call. And thanks again for letting us know that calling is feasible.

JoanEileen, I'd go with the the number on the list. Since it matches, that must be the one they're looking for.

Anybody else receive an incorrect replacement? Like ovenbird, I submitted my application in December and received my replacement on January 4. Not only were the non-riveted replacement blades smaller than the original, but the mounting socket for the drive shaft also was smaller in diameter than the shaft on my DLC2011/2011c model and the replacement's socket was shaped like a "D" while my FP's shaft has two keyways. In cross section of the shaft on my DLC2011 looks like a lower case "t."

I found out that If you need to communicate with Cuisinart by e-mail, the following address works: cuisinart_Cserve@conair.com.

I e-mailed them and attached photos of the replacement and the original shaft sockets. In pertinent part this is what they told to do to receive the correct replacement blade:

"Thank you for contacting us today and we share your
concern about receiving the wrong blade * * * Please go to the Recall website and place a new order for
the correct blade and return the wrong blade to the address below. * * *"

I am posting this for anybody else who runs into a problem with the replacement blade.

Back to the end of the line?

My replacement blade although slightly smaller seems to work fine...whew.

Model: DLC-2011N

Original blade: DLC-861TX

Replacement blade: DLC-861TXB-CSR

I emailed ~ Dec. 17 (before I got through to their toll-free line) and received confirmation that a replacement blade would arrive within two weeks. It's now January 8 -- nada. I just emailed again.

You might need to reorder via the website.

My Cuisinart FPs are older (made in France/Japan) but the list of recalled model numbers seems to include some older ones (CFP-9). I haven't investigated this as I'm not going to order replacement blades. Mine, while riveted, are uncracked and I don't want a smaller diameter blade.

John, why don't you order one just to have on hand in case one of your current blades does crack. Nothing to lose. FYI, while my replacement is a bit smaller, once I got it into the FP it was barely noticeable.

I appreciate everyone continuing to report their experiences, etc. I have absolutely no clue when I got my Cuisinart, but it was a looooooong time ago. I called today on a whim, got right through, talked with a nice rep about my DLC-10PLUS that isn't listed and will be receiving a new blade.

Thanks to jwvideo too for posting experience receiving wrong replacement.

Cathy_in_SWPA

Ooops! I misspoke. I did finally get through to the website and ordered the replacement on Dec. 22. That same day, Cuisinart emailed to say they were producing blades as quickly as possible, and that I'd receive a shipping confirmation when the blade was on the way. To date, no confirmation and no blade. I replied to that same email (per their instructions), so we shall see what comes of it.

I think Conair/Cuisinart should be lauded for this seemingly massive undertaking.

Agree, Carolb! I've never had car recall issues completed in 2-4 weeks and IIRC, seems like they stepped forward on their own, early in the game to replace.

A follow-up on getting the correct blade. Like ovenbird, my FP's original blade was a DLC861TX. The replacement I received (after my on-line registration) was a FP-100TXA. That was the one that did not fit. To get the the correct blade, this time I used telephone number to re-order, instead of re-ordering online. The customer service rep was very helpful and pleasant. I was able to give her the exact model numbers for my food processor, the exact model number for the blade, and (thanks to ovenbird) the correct model number for the replacement blade. I just received an e-mail saying the replacement is on its way.

jwvideo, hopefully the replacement blade will fit this time and you'll be good to go!

I registered back when the original post was posted and have no heard one word. Probably never will either I guess.

Cuisinart replied to my follow-up with the same message I received in mid-December when I first filed the request online:

And here I thought I'd gotten ahead of the curve and submitted my request early.

Well after posting that I thought I would never hear anything about my blade guess what? You guessed it! It came yesterday in the mail!!! Glory be I just love feeling foolish now that I got my replacement!! So don't give up hope!

Just got mine, almost 6 months after filing claim. It was too large to fit inside the bowl. What ensued was a call to the above Recall number with the usual wait to talk to a rep, who said to call Cuisinart Support. The rep I reached there (after another long wait) said the "RCB number" they provided in January did not match my name. I was told to call back the first number to get my correct RCB number. Another long wait to talk to the rep, who said I must call back the second number and tell them to put a "1" before my RCB number. This is how they distinguish between two customers who were given the identical RCB number. Another call, another wait. Now they had my correct record but no information about my food processor. When I provided that information ("Little Pro Plus"--no numerals; some numbers on the blade hub), the rep said my model (with the riveted blade) was NOT part of the recall. Even though I submitted the same information in January, when my claim was accepted. Why should I trust that statement, or that company, at all?

I got mine a few days ago. The blade sits higher then the old one, which was very close to the bottom of the bowl. Without rivets they had to imbed the blade in thick plastic. I'll have to see if it makes any difference in how well it performs.

I'm still waiting........

Me too.

For reference, I'm the one who very quickly received a replacement a couple of weeks after registering in December. They just sent the wrong blade. There was a flurry of correspondence in the first week of January with a written promise to send the correct blade when it became available. Today, (six months later) I was e-mailed the following update:

"Valued Customer,

"Thank you for your inquiry. According to our records,
your blade won'"t [SIC] ship out until after June sometime. Now this is just an
estimate and you could be receiving it a lot sooner than that. If you have any
further questions please reply, with all previous correspondences attached, to
this email. We invite you to call our Customer Service Department at
1-800-726-0190. Please keep in mind the Customer Service Agent will not have
access to your e-mail information. The hours of operation are 7 AM -11 PM EST
Monday through Friday and 9 AM - 5:30 PM on Saturdays and Sundays, excluding
major holidays."

FWIW, my original blade is still fine apart from seeming to be starting to dull a bit after 15 years use. Otherwise, I might be more annoyed about the length of time it is taking to get the replacement.

I just got my new blade in the mail..

The Cuisinart blade and Takata air bag part recalls have set a new standard for poorly handled product defects. I had an air bag recall issue that lasted longer than the Cuisinart blade, but finally got them addressed on two cars -- two or three repairs on each, IIRC. I am really sorry for anyone still dealing with either.

I got my replacement blade in the mail this week. I ordered in January and they told me it would be June, so right on time.

After reading these latest comments, I'm going to retrieve my boxed up old blade from the trash till I see if the new one fits and works. My old one looked like new and had no cracks.

Sitting in my kitchen, staring at my Cuisinart, singing a chorus of "Anticipation".....

My replacement of the replacement blade finally arrived in today's mail. This one fits.

Just an FYI for those still waiting on replacement blades. I ordered a replacement for both my daughter and I on the same phone call and we had the same model FP. I received mine mid June; she just got hers this week. Don't despair!!