I thought I'd report back for people who are still looking. I ended up getting the Canon Pixma MX850 (after seeing the review at pcmag.com which suggested that there were substantial improvements over the earlier model (they were not directly comparing it to the mx700, but rather a recent MP??? model. Nevertheless, it sounded like this 850 was better than what came before (the details about how skip my mind, but I know in readin it, it seemed worthwhile). I had someone set up the Canon on Friday. It is big (and as Jane said, it's attractive and seems commercial in quality). I LOVE IT. The software is not bulky like HP, and it was easy to connect the printer to my desktop, my daughter's, my husband's laptop and my laptop. I can scan documents and the wonderful lcd display will walk me through simple steps. It asks if I'm scanning from the platen or document feeder, if it should be saved to a pc or faxed or emailed (I believe those were the choices). Then you can choose which computer to receive the scan (that computer must be on to receive it - otherwise I think it could be sent as an email attachment to be loaded on the computer later), and whether it should be saved as a pdf file or jpg. There are other formats for saving it in as well but I haven't tried that yet. There's also a way to optically capture the text and turn it into a text document which I think can be edited (for those without the expensive Acrobat Writer which allows editing of PDF files but costs a few hundred dollars). I know some of the above is very simple and naive, but I've included for folks like myself who have no idea what they were looking for. It easily prints in color or black. It has a duplexer. I'm not sure I'll care that much about printing two-sided documents, but I love the either of feeding 2-sided documents in the ADF (auto document feeder) and being able to copy or scan them without standing there and changing pages. That was a huge factor for me in getting this over the MX700 which doesn't have a duplexer. At first I hadn't considered the convenience of copying and scanning 2-sided documents by loading the sheets in the ADF, pressing a button and walking away. That's convenient. This printer is also remarkably quiet. I was used to loud functioning from my HP PSC 950 and didn't realize printers could be so quiet. I could even carry on a business call without interference. I'm thrilled with this machine (which Dell has for $239 - best price I found). Even my husband who saw no reason for obsessing about this choice is amazed at how much functionality and ease of use is packed into a $240 machine. When he saw what it did, he assumed I'd paid over $500. Lynn.

Owbist, The site U sent me is great..I looked at MANY sites but none was as good as this one. It did answer some questions for sure. I know how to change the setting to Best..normal & Draft BUT it won't let me change. The dot is in normal & I can't change it as the best & draft are grayed out. I guess I'm gonna have to call HP on the phone.. I don't like to as I can't understand most of them..They are in India. I tried once already & it disconnected. I'll try tomorrow & maybe I'll have better luck. Thanks & if U or anyone knows how to make them active please help me. You speak much clearer than India does :-) Dar

Well a printer model number would be a help. How old is this printer? Must be fairly new if Kodak answered you? Did you install the full suite of programs from the Kodak CD or just the printer drivers?

Sorry Larry, what I meant by what I said was: How many, Days, Months, Years since the last time you printed. Wondering if the Ink or the Print Heads have dried up. Did you try Zep516's recommendation? If not, do so!