Thank you for your response. I will follow-up on your recommendation. We absolutely love the look of the floor in our home, but surprised at how easily it is chipping - even with all furniture feet protected. Many thanks!

Carpet One, I'm surprised you can say "chipping is not considered a defect" without knowing how much chipping is occurring and under what circumstances. Porcelain is touted as being extremely durable. OP, I would be interested in hearing more about your situation: where are the chips occurring? Under what circumstances? Do you have photos?

I should have added "according to their warranty".

Porcelain is durable, but, like concrete, can chip under the right circumstances. If the op was told this prior to the big upgrade pitch - expectations are realistic - if the op discovers this after the big upgrade pitch - it is a disappointment and I feel for them, I would be disappointed too. The fact of the matter is "Chips happen".

To amyfgib - the chipping does not occur in any one particular place. I am attaching a picture of what the chipping generally looks like, and a picture of a small section of the floor. We are two adults that live in the house, all furniture feet are protected, no pets. I am planning to place rugs in the kitchen dining area and other high traffic areas in hopes that will help limit the chipping. We thought porcelain was much more durable than this.

Thank you for the pictures. Your tile has some nice variation, and that is a good thing for you. One thing you may consider is applying a lacquer (model paint or nail polish will do), maybe mix up a couple of colors to get the right tone. This one technique can make the chips all but disappear. If you are experiencing chips on the edge of the tiles only, you may call your vendor and ask if the depth of the grout lines are too shallow resulting in excessive chipping on the edges. You may need more fullness in the grout joints.

Is there excessive lippage? As carpet one said the grout lines do look shallow from the pics.

I have a feeling the shallow grout lines may be the culprit. Thank you for your opinions and advice.

One other question to the pros that have so kindly responded to my posts - can you please tell me what would be the proper fix to the shallow grout lines?

Regorut.If the grout was sealed there may be a bonding issue.