Our GE microwave transformer/magnatron caught fire and filled our home with thick black noxious smoke. It was only about 2 years old! It was scary, were were lucky the breaker turned it off because it wouldn't turn off!!! If this happened to you call Contact Consumer Product Safety division, Consumer product Safety commission, in our area the phone number is 631 724-0154, also call Underwriters Labratories, and document it on "bringgoodthingstolife.org Make sure it says .org not .com. Because ge just sent us from department to department an "didn't notifiy the proper department" after a few days they will finely realize you are not going away if you keep calling, then they will send you to their Electric insurance, then you will get a call from their attorney asking you questions, beware tell him to you have to consult an attorney before you say anything. Then Samsung who actually made the microwave, their insurance Chubb will contact you, thats when it goes from bad to worse. Our fire was on Dec 24th, 2010, Chubb accepted restoration January 5th, 2011. I found out I should have just gone through my homeowners because GE just bounces you around and around and around. I should have called an attorney and Consumer Product Safety right away. Any one looking to buy a microwave should google GE Microwave class action, GE micowave law suit, GE micowave follow it by either defect, malfunction, transforer fire, magnatron fire.

Susie, I have searched & can't find any Avast on it. I also went into the folders. I just did a search on this one & there is quite a bit Norton leftover on it still. AVG is on too & was working when I stopped using this one. I hope to have another one Monday if everyone would just get well..I don't drive (never learned) & all my rides are truly sick. Cat, I think I will try the XP tonite. I do know it has a LOT of problems & need to be started over..it is not worth spending $150 to do that. Nite before last I was trying to fill out a form to order something.. it took over 30 minutes to do it.. The cursor kept freezing plus it wouldn't scroll without freezing. Some on here can vouch for all the problems I have had. If I can get it running I can at least check to see if there is anything else I want saved. I tried to keep things saved as I knew this day was coming. Yes I know now the APC is probably why it wouldn't turn on but I don't think that had anything to do with the other problems. The XP took about 20 minutes to reboot.. this 98 is very fast doing it. Thanks, Dar

Avoid the Samsung. Cooks great, bakes great. Horrible Reliability. Here is the sad story. Trying to get warranty replacement or refund from Samsung, which has been utterly unresponsive to service calls. Retailer only somewhat better. It is utterly unacceptable that a range purchased for $1,8000 on 8/31/13 and not installed until Nov. 25, 2013 because of kitchen renovation delays -- and then only lightly used in two-person household -- blows up with a bang that interrupts electrical service in the entire house on June 27 when my husband simply put on a teapot to heat and then, despite "repairs," has a continuing series of operating issues preventing its use after only 8 months of service. It is also utterly unacceptable that Samsung, as manufacturer, was completely unable to schedule repair services within less than three weeks of the initial catastrophic failure of the range, despite many hours I spent on the phone, and on hold, with Samsung representatives. And despite the promise of one of them, ironically named Jesus, that he had placed an order for the retailer to deliver a comparable replacement range within a day or two (before the looming July 4 holiday). Alas, that was what is known as the Big Lie, clearly intended to simply get me off of the phone. Getting zero satisfaction from Samsung, I turned to the retailer, PC Richard, where I have found somewhat responsive service -- although the service people who are scheduled to appear within a week or 10 days of most requests never arrive with the appropriate parts, which are only ordered then, requiring a second service call, and a wait of additional weeks before anything is "fixed." And if the job requires two service people, a many-weeks-long wait, for special scheduling. The problems: After that loud bang and whole-house electrical disruption on June 27, nothing in or on the range top or oven worked, despite multiple attempts to reset it. The E-84 error code indicated simply that service was required (duh). Happily, at least, the circuit and surge protectors we have in the house to protect my extensive home office equipment, TVs, stereos, etc. did their jobs and after some panicked resetting of circuits, it turned out everything else could be reset. But the unit itself was useless for next FOUR WEEKS, until PC Richards finally got what was described to me as a new CPU for it, PLUS the two repairmen required to install it. They worked most of the afternoon of July 28 replacing a large circuit board underneath the burner area and declared the range fixed. While cooking two days later, I began noticing that the left side burners were behaving erratically. Especially the front one was turning itself off unexpectedly. But I had a lot of houseguests coming for next few weeks and decided just to keep an eye on it. What I determined, after the mayhem of hosting 14 visitors to my "beach house" subsided and I was left with only two guests, was that the left front burner would not recognize pots smaller than 12" in diameter, even though it is supposed to work with 6" (minimum) pots, and that the rear burner on the left only erratically accepted anything but huge pots. Called PC Richard on Aug. 11 and added range top complaint to a previously scheduled service call for my Samsung over-the-range microwave/convection oven (another Samsung lemon). Then, a few days later, my sister decided to bake thank-you cookies for her brother in law in my oven late at night. Before one batch was out of the oven, the unit had started to make very loud, and very much abnormal, fan sounds. Next morning, called PC Richard again, and added oven problem to the service call previously scheduled for today, Wednesday, Aug. 20. The PC Richard service man arrived this afternoon and quickly discovered the replacement part he'd thought he had ordered for the microwave wasn't the one he'd brought. Then he turned his attention to range. After calling Samsung and waiting -- on hold -- in my kitchen for more than half an hour to talk to a Samsung rep, the serviceman confirmed both problems (surprise) and said he's ordering parts for a fan located behind the range top control panel and some kind of induction controllers for the burners that he says were not part of the CPU he replaced three weeks ago. It is obvious, at least to me, that the range I bought is a lemon and an electronic nightmare. It is a good-enough convection oven and induction cooktop -- when it works -- but simply not constructed to withstand the "rigors" of actually being used to cook or bake in even a small household. And I know what I’m talking about. While this is my first induction cooktop, I previously owned a GE convection range in another house for more than a decade without experiencing any comparable issues. In fact, the only range that has ever given me these sorts of problems was a Thermador purchased (and quickly replaced under warranty) in 1979! It can't take the heat; I want it out of my kitchen. This lemon of a range came with a one-year warranty when I purchased it last Labor Day weekend. Now, I have asked Samsung to replace the unit with a comparable -- working -- model ASAP, or better yet, arrange a full refund for me with PC Richard, so that I can replace this piece of Samsung junk with a functioning appliance of my choosing. At this point I have lived with a propane camp stove instead of a functioning range nearly all summer, and have neither the time nor the patience to put up with endless service calls my Samsung NE597NOPBSR/AA quite evidently requires.

Hmm, I had not read the whole MS page but basically you only need to follow the first 2 instructions. I have never had to use those other instructions myself. Remember that if you get flustered just click the Cancel button to get out of where you are. There is nothing to be afraid of when using System File Checker. You It simply goes through your computer checking all the operating system files and replaces those which are corrupt or missing. The need for the CD is so it can get the needed files to install for you. The slight downside is that it takes the computer back to when your particular CD was created which means you will be behind on security updates and possibly a service pack. No big deal there either, you simply go to the windows update site and the computer grabs whatever it needs. You are doing nothing wrong. Who knows why those files went missing. Perhaps/probably it was due to the power outage. You can of course extract and install each of those files if you wish to avoid using SFC. Follow the instructions here to do that for each file. You do not have to do them all at one time. Try one, see how it goes then do others as you feel up to the task.