They'really rebuilding your machine one part at a time. While they're at it, how about a new tub? How long do the parts and labor take to equal the price of a new machine? I would still be pressuring SQ for a new one. Does PA have a consumer affairs department? Are you angry enough to contact your local media? Any other customers you know of with a similar problem? I don't think they know what's wrong so shooting in the dark.

I agree with poppy, enough is ENOUGH!

I agree with poppy as well.

Mama...I can see having a pump on hand (on truck) because those things go all the time (I had the Whirlpool TL pump replaced a few times).

I would think they would have a motor on hand also but if not they'll have to come back to install that.

Either you keep getting it fixed (enough times that the dealer/technicians get so sick of coming over to fix it that they give up) or give you a new replacement machine and call it a day.

So far, I think it's been three fixes right? Forth time is a lemon and you should get a new machine.

George..they were here two other times just to tell me to babysit the washer. Trust me my pal....Mama has a plan.

NEW machine Mama! This is not acceptable. We are not talking about a $100,000 car that makes sense to replace many parts, as you are nowhere near the cost of replacing the unit. This is a washing machine!! They have replaced far too many parts, and I would call Speed Queen and demand a new washer. This is now totally unacceptable!!! How long to wait for a new motor too?

The metric is that, if 3 repairs do not put the machine in good working order appropriate to age, then a replacement should be made.

How old is the machine? Is it still under their waranty?

The machine is just turning 9 months old, yes its well under its 3 year warranty..have had issues more than half its life to date.

I'd go ahead with the recommended repairs. Warranty terms typically state that it's the manufacturer's decision whether to repair or replace, and replacement doesn't happen unless repair isn't possible or the repair cost is too high in comparison ... and they're footing the cost so let them have at it. :-)

Confirm directly with Speed Queen (and try to get it in writing) that the full remainder of the warranty continues for the duration.

There's no way to comment on the honking noise without hearing it. I'm not figuring what would a) cause a motor to make that sort of noise b) only during agitation(?), but again, replacing it is on SQ's dime.

Nothing to add to the repair issues but I am sorry for the aggrevation you are going through. So frustrating! I hope the motor fixes it.

I don't care what brand or manufacturer but if a 9 month old machine needed the motor replaced, I'd be PISSED!! I'd want a new machine. That is ridiculous.

I don't know how I would feel about that either. I'm surprised a failing motor would do that. It sounds like transmission to me, but I'm not a mechanic. It sounds like Speed Queen at least is getting involved, which is good.

Dadoes, the noise is also during spin. And I've been having spin issues..several times in the past week during

spin while water drains as it ramps up picking up speed it suddenly slows down to the point the clothes fall off the sides of the tub...it just doesn't do it every load, but its also not spinning out as good as it used to. Thank you Dadoes for your opinion.

You all know how much Dadoes opinion on stuff like this is respected by all of us...so I have to think.

Dadoes do you think there's a risk if my warranty being voided after this? Can they do that?

The warranty wouldn't be voided ... but I'd check that the replacement parts have continued coverage for the remainder of the original 3-years warranty, and not separate 1-year (or even 90 days) replacement coverage on just those items.

Regards to the noise ... did they change the belt on the previous repair? Noise as you describe could be related to the belt and/or idler pulley. Belt slippage would also impact spin performance. The only relation the motor would have is if the bearings in it are shot, and the previous trouble should not have that effect, it'd be coincidental. Or maybe if there's some sort of residue accumulated on the motor pulley but that would call for cleaning the pulley, not replacement of the motor.

And I have to say it ... could also be caused by rubbing on the snubber ring. There's supposed to be rubbing of the milk stool on it during spin oscillation, and to a lesser degree during agitation ... that's the function of the snubber ring, to dampen/control tub oscillations via friction ... but of course it shouldn't honk. IIRC, there was powdery residue on the base related to the snubber ring incident. Did you mention that cornstarch (or some such) is used as a dry lubricant? Or was the residue from the ring wearing down?

Pink I'm so sorry they have not corrected your problem. It's laughable at this point! The machine surely should be replaced! There isn't a whole lot of mechanics in a TL machine. I am having a difficult time understanding why it's not fixed. I mean motor, pump, basket, seal is really about all there is. Unless there is a manufacturing defect of some sort.

Dadoes, at the original fix/replacement of the friction ring there was a lot of white powder under the machine on floor and on base plate..service guy told me it was cornstarch and that speed queen uses it in all their machines..I questioned SQ about this, they don't use cornstarch for anything and it ended up being the friction ring wearing down.

They did not change the belt on original fix, however their hands were covered in black grease when they put the original back on.

Its apparent to me the service tech doesn't know what's wrong, and has decided to replace parts one at a time until the problem is solved. I'm assumming SQ has to pay for parts and labor, and we all know labor costs can get expensive. Currently they have been here...first time months ago where they took the front cabnet cover off and watched it spin..they seen it bsnging violently yet advised me to babysit this machine as its going to have balancing issues..that's it, they 'll left it at that.

Second trip here they did the same, this time saying they would order parts.

Third time here they replaced friction ring, milk stool, base plate, and wanted to replace springs but they ended up being wrong size.

Fourth time was about an hour after they left the third time..I called for them to return because after they replaced the parts there was a loud vibrating type honking sound...they said it was normal sounds.

Fifth trip, yesterday, replaced pump and belt..he filled the machine listened to agitation honk..and spin. Honk...and much more vibration. Declaired it needed a new motor so will place an order.

Think of labor/travel costs to date..ridiculous.

SQ told me that the dealership has to contact them themselves with my issues and submit a request for a replacement washer. That this all has to come from dealer and service tech. I doubt this will happen as they are continuing to make money from this sale. Maybe I should call the dealer back and request a new replacement. At this point I no longer know who I should be calling.

Sin, Thank You. .and yes they are doing a rebuild one part at a time, while labor costs keep rising. Your right its laughable, except I'm fluxuating between tears and anger lol

mamapinky - I would go over to the dealer with your videos that show all the problem, and with a letter detailing everything you just said above. The letter should end stating you want a replacement machine. Can help you out with this if you like.

I'd send the letter registered mail, return receipt requested. Save the receipt. I would then tell SQ what you've done.

Have you shown them any of the videos?

Also, be sure to make one of the honking noise. Also, the clothes falling in.

my 2 cents again.

I agree with rococogurl. And at the bottom of the letter you should cc your attorney.

And cc Speed Queen.

Thank you guys...Roc..Thank You and I am thinking ..lol

I talked to SQ...I told him everything..he said it sounds like my machine was damaged during manufacturing or shipment..he also said that do to claims already being submitted on my machine their auditors are now involved...SQ expects service repairmen to diagnose and fix a washer at least by the second service call..after that although they will continue fronting the parts they will refuse any more labor costs submitted to them. They explained a SQ TL is simplistic in design and should be easy to diagnose and repair...they also said that their machines are the least likely ones to have young age problems but there are lemons in every brand. They advised me to call my dealer and go thru the proper steps..I did..I spoke to the owner..she absolutly agreed a replacement washer should be considered and will have a meeting today with the man that handles this..no promises made, but hopefully they will submit a claim to SQ for a replacement.

Dadoes..all replacement parts will be covered to the longest duration...in my case for another 2+ years...if I would have only had 30 days coverage left the warranty would have been warranty time on part...they will be happy to send me a letter to this..lol.

That sounds encouraging!

Sounds like they realize they need to do the right thing. But I would document everything, every conversation, every issue anyway. Best to be prepared.

Yes and I'm on pins and needles waiting..if the dealership can be convinced to submit a claim for new replacement than SQ may agree. Thing is getting past the servicemans huge ego, and him actually admitting he doesn't know what's wrong with the machine.

I hope my extended warranty that has a "lemon" clause replacing the appliance after three attempts to repair a problem holds true if I ever end up in your predicament.

Dealer called...they have ordered a motor, timer, and springs.. (((sigh))) they will not file a claim for a replacement washer. They said my warranty covers **repairs* not replacement unless the service tech finially says I don't know what's wrong and I don't know how to fix it...he won't say that...sooo..they will install new parts. They are correct that the warranty is a repair warranty.

Dadoes what do you think...

Friction ring

Milk stool

Base plate

Pump

Belt

Motor

Timer

Springs

What's left?

I don't know what to think...I suppose if I'm left with a correctly working machine that will be good..but I keep thinking ...if a car is totaled than rebuilt its never the same again...wonder if that's what will happen to this washer.

OMG! That's just asinine. Well then, just let them keep ordering parts, and ordering more parts, and more. Pink, as often as you like. Honestly after your ordeal with that company and the rude remark warranty covers "repairs" not replacement leaves a sour taste in my mouth. I personally would NOT recommend Speed Queen regardless of the perception of how well they are built. Your dealer is an ass, and the customer relations has a lot to be desired. I hope all works out for you Pink!

I personally couldn't be as tolerate as you. I put the washer on Craigs list and buy something else.

Thank You Sin...I think I would place it on Craigs but at 9 months old I am going to lose a boat load of money.. .as soon as this washer is fixed ...I'm going to every nook and cranny on the net..and telling my story.. I'm starting with SQ..because I blame them most of all...they can't help me...I trusted this company to stand behind their product..I sang their praises..over and over again I told people best old skool washer on the market best warranty best best best.

I still absolutly believe its the best US washer. BUT...service at least for me hasn't been good ...neither the dealer or speed queen lived up to my expectations.

Before they come to do this I would call SQ again and push. It cannot hurt. It might help. These are not the kind of repairs that should be made to a 9 month old machine.

If the dealer is not willing to issue a replacement order then the company should do it. There should be an exception.

You have not gone down to that dealer in person. I would do that with the videos before I let them make the repairs.

This is obnoxious. It is not easy to say no to someone's face.

It is completely unreasonable to not replace this machine. And it's the dealer being a sh*thead. 100%. Don't take this.

I don't have any concern over the laundry-list (LOL) of parts being replaced having a long-term effect on the machine. I've replaced any number of items when refurbing a machine, the replaced items are good-as-new. The concern is that it seems they're replacing some of the parts for lack of reason but that's OK if problem gets fixed in the process.

I am going into the dealers Monday morning and with my videos. I will also call SQ back..I have no intention to stop calling them. they all will be hearing from me on a regular basis.

Dadoes your right...I know you are..but boy oh boy I'm so sick of this speed queen and its issues.