Here are other examples of the bad finish work!

This is an end panel. Look at the horrible grain of this poor quality material, and the badly uneven finish.

Such a shame. I hope HD is working with you to fix this.

Thank you... They did just call me from the corporate office this morning. They told me that a solution is under way, and that they will contact me when they have new information from the cabinet company. The problem has been that they have not been putting the screws to the innermost cabinet people, and making them answer for their responsibility in this. We have been trying to get written assurances that we will either be compensated for our time and losses, or, in the event that they cannot properly amend the problem, that they will refund us full and remove the bad cabinets from our property. We simply want a written guarantee that they will own up and do the right thing no matter what the outcome. They use what we call weasel words, like... "we are unable to do this sort of thing", or "we simply do not have any such form of written assurance available". What they mean is that they CAN do this, but they won't. So we continue to fight, for now.

thank you for your advice I worked with Home Depot to get an order in and that was a nightmare !!! couldn't even get to the point of giving a deposit .......

I am sorry, but I cannot get past "I am a remodeling contractor in SoCal. with decades of experience, in interior design, furniture, finishes, flooring, paint, etc. 35+ years". How could you then not know any carpenter or better cabinetry company for your own kitchen?

There is a disconnect here on why a contractor with decades of experience would choose HD. In your 35 years of business, you must have come across a cabinet company or two that you'd worked with. Really?

Simple answers for simple people..: at the time, I knew many good cabinet makers. However, they all only take cash as payment. We needed to finance the work, and Home Depot's project loan option offered better terms than our banks would give us, and we could then finance our appliances at the same time , all together. Yes, it was against my better judgement, but it made sense at the time. Until the trouble started anyway. And I indulged my wife, in order to try to get what she wantedI. I hope I have made this simple enough for you to understand.

Has nothing to do with being simple or my ability to understand. You did not mention any of this financing aspect - only opened your post by stating your 35 years of contracting experience and interior design, furniture, finishes, flooring, paint. As I said, there was a disconnect in what information you stated in your post about your depth of experience, and your choice of HD.

There is no way for the information to be "simple enough to understand" when you didn't actually provide that information.

I can see why it happened to you.......... very slick marketing and design ... looked good on paper style, selection, function, design, one stop shopping, backed by a "Big Box" store, and, in your case appropriate financing and, as you said, your wife liked it ! I did too !!! you don't have to view it as "indulging " your wife, she should have a say ......................................................

Again, thank you for sharing your experience. In my case (long story) HomeDepot dropped me !!!!

Well... In truth the "simple" was meant about us. For the sake of saving time and space, I just got right to the point about our situation. How we got there really isn't as important as what happened when we did. Sadly, I knew better and did it anyway. Since then, we finally got Home Depot to own up. We got our full return and refund... 5 months later. I have also found a nee good cabinet maker who is doing the work for us. We found better financing at a credit union.

I have had nothing but problems too. You will be happy to know that Innermost is not making cabinets or connected with Home Depot anymore.