Miele induction cooktop? What about warranty service?
8 years ago
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- 8 years ago
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miele vs gaggenau induction cooktop
Comments (11)lalitha - thank you, that is exactly the kind of thing I want to know. I have to travel by ferry to Vancouver to actually see a Gaggenau. The miele can be seen locally but I don't like the way it looks quite as much. I have tried a few gardenweb searches but didn't have much luck. I'll try again. I will call before I go to Vancouver and see if anyone actually has an operating gaggenau. The promo ends Sunday, so I've got to decide. Have you loved your gaggenau? any complaints? manifestkitchen - I think the promo may just be in Canada. Esentially, it is free 10 year warranty if you buy the base priced appliance. Here we have a funny three tier price system based on the years of warranty. Mind you, the prices are way higher than in the US anyway. Don't know how they get away with that, maybe we are just to polite to complain....See MoreOpinions on extended warranty for GE Monogram induction cooktop?
Comments (4)Extended warranties are a crapshoot. Generally if the thing doesn't break during the warranty period you're ok for a good while. On the other hand, with electronics in lots of the appliance the risk does go up particularly where heat is involved. You've been assuming that if something breaks you'd use the money you saved to buy a new one and the prices of things are way up now. I assume that the money I save on the extended warranties will go to a service call to fix the thing and overall I'm way ahead. The other advantage of not having an extended warranty is that you have the flexibility to call a reliable repair place to do the repair rather than being stuck with using whomever the extended warranty supplies - you should read the thread on A&E to see how bad it can get!...See MoreMiele Induction Cooktop - Fault Help
Comments (1)There is "little chance", if you heard a "bang" there is anything you can do other than call Technical service. Blown fuses usually don't blow with a bang. Since you didn't mention smelling anything, it's not likely a capacitor blew, but that would have required service too. It would be best to cut the power to the unit until it is repaired. Sorry about the bad news!!! Gary...See MoreThermador Freedom induction cooktop or Miele connected induction?
Comments (14)I have had the Thermador cook top a little over a year and I think I've had about 25% down time. When it works, this cook top is great but the combination of untrained service people and really bad service policies at Thermador work to make this unit unusable unless you hardly cook at all. The unit has 36 little Hobbs under the glass, a mother board and 4 other boards to make it all work. The 36 Hobbs are very stable and haven't caused any problems. So there's only 5 parts that can go down. Sounds simple, no? Think again. Thermador has not done anything to train their techs on this stove top. So when the computer on the unit puts out an error code a tech may not even recognize what the computer is trying to say. I've had to look over the shoulder of some of these dummies to point out the error code the unit puts out. When you finally figure out which of the 4 support boards needs replacing you find that the replacement parts are not available and have to be back ordered. This is a matter of weeks, not days. Lastly, the telephone support from Thermador is no picnic either. It's basically a call center staffed with people having only the ability to take messages and pass them to a non-responsive 2nd level. Presently, my unit has been down since early December 2015. It's now January 6. Thermador has decided to replace my unit. As mentioned in previous posts, getting your cook top replaced is a nightmare in itself. I had to do that in my 1st month of ownership. There's a mysterious 'AR department' that is accountable to no one that outsources the replacement activity to a 3rd party. That process can take months. In California there's a lemon law that applies to appliances as well as cars. I think that is my next step....See More- 8 years agolast modified: 8 years ago
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