bossy, I erred on the side of caution! Delivery came before our store was open, and maybe they really would have let us use the sofa for a month, no questions asked about any wear and tear. Then again, maybe pigs really do fly!

Good advice! I had a latex mattress delivered once, and it looked okay to me. But the delivery men advised me to reject it. They said it wasn't right. I can't imagine why I didn't listen to them. I guess I really wanted that mattress! But I said no, it'll be fine. Well, it wasn't fine at all; it immediately developed a big dip in the middle. But since I had accepted it the store had to send an inspector and go through the process, which was way more of a hassle than if I'd simply refused to accept delivery in the first place.

It happened to me Mimi, I ended up having to call the attorney general's office to get some action on it. That works.

I had this happen with my recent new furniture. I have power recline, when they dropped the furniture off we checked it with the delivery men still here. One of the bars on my couch was bent so ever time you tried to recline it there was a big clunk! They called customer service on the spot and had a repair man out next day.

He ordered new parts and when the parts came in guess what? They were bent too!

Finally the furniture place called and offered to replace everything I had bought brand new. They came 3 days later with a brand new sectional power recline. They were supposed to be here Sunday afternoon at 3pm. They didn't show up until after 8:30pm to say I was mad was an understatement!

So the bring all the new stuff in even new coffee and end tables. Guess what? The freaking same bar on the same side of the couch was bent! I could not believe it. I had to look because I thought maybe they had just did a sneaky switch and left my old couch but the tags were on the new one. I tried to decline delivery, they told me I couldn't. I was like oh yes I can, he said no customer service was closed I just needed to sign the slip. I told him I wasn't signing the slip because furniture was damaged. He said manufacturere defect. I was like NO someone dropped and bent the frame defect. He would not take the furniture back. I was MAD. So he hands me the slip I write on slip customer refuses to take delivery couch is broken. I will not sign! In big letters. He had no choice but to take the slip back and he still left the furniture.

Next day as soon as the company opened I was on the phone complaining. The poor woman could not believe the brand new replacement was broken too! She got a hold of the slip saw what I wrote and apologized over and over. The next day a furniture store truck shows up. Another brand new sectional and a check for the cost of the furniture. They gave it to me for free.

Moral of the story stick to your guns. If they leave the furniture do not sign for it because that is excepting the condition it is in.

I once had the wrong brass bed frame delivered. The one they delivered was more expensive, but not to my liking. Of course they told me I could keep this one. We didn't. I sent it right back with them.

Moral of the story stick to your guns. If they leave the furniture do not sign for it because that is excepting the condition it is in.

*****

Wow, what a nightmare! I think the delivery company doesn't get paid if they don't leave it with you. Hence, they try to sell you some mishigas about the company letting you use the furniture whilst you away a new one of whatever you bought.

Adding:

At least there's an upshot to today's disappointment. The couch delivery was very early (actually, before the 9am-12pm window) and our old couch is back in the house, and now it's pouring rain!

Dodged that bullet.

A little off-topic: Can you just put old furniture out by the curb without making some arrangement with the garbage people to take it? No charge? Doesn't happen in my area.

Large items are extra. Our trash company charges $40 for a couch. Fortunately, we called to cancel pick up today and they credited our card back.

You can put stuff out and maybe someone will take it.

In my area, it ticks me off that people put crap out and leave it there obviously without paying for it to be picked up.

Chisue, fyi in my former suburban NJ neighborhood we had one day a month where we could put old furniture and appliances out by the curb. The neighborhoods were always busy the day and night before with folks cruising around looking for good stuff!

Glad you got it straighted out. Around here a lot of times, things are put out with a "free" sign on them - they always get taken. Trash collection will not take it - you have to arrange a special pickup which is free.

We had workers next door eyeballing the sofa! I'm pretty sure we can put it out on a nice day and someone will take it.

I did feel kind of bad getting it taken by the trash company, because it's still decent.

I've seen those Craigslist fails and our sofa could sell for money, and is in a whole lot better shape than some of the crap listed there!

You NEVER sign for a delivery if it isn't correct! Once you do, you've accepted it. That's what you're signing! And it's very doubtful that the delivery company isn't getting paid for refused deliveries when it's the wrong item. The employees are probably hourly workers so they get paid.

Follow up- DH called the furniture store after not hearing from them for a couple days (really?!). Our saleswoman was a bit insistent that we got the right sofa, but DH reminded her we signed the special order, one that specified our sofa was to be made with studs, and plunked down 50%.

She did apologize and offered that we could have the delivered sofa to use while the correct one was being made, but DH declined, saying we have dogs, etc, and didn't want to risk any damage.

I still say put it back on the truck and don't sign anything.

After hearing these stories, I am in no mood to replace my living room furniture!