Does Frontgate not use standard Christmas tree replacement bulbs??
grasswhisperer
8 years ago
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Mark L
3 years agoJason Goldsmith
3 years agoRelated Discussions
Balsam Hill Christmas Trees - Bad Experiences?
Comments (17)We ordered a 9' tree, it's beautiful. It looked great the first year. However the next year we had a burnt(these are the LED lights and aren't supposed to burn out as fast) out section(1of5). I called and talked to customer service, they were very helpful and sent us a replacement. The replacement didn't arrive until just before Christmas, so we just put the new section in storage with the tree after Christmas. This year we take the tree out of storage and connect the brand new section has the WRONG lights. I continue to check the rest of the sections and I find another section burnt out as well. I called Customer Service and was asked to take pictures and send them via email. I did, the pictures were very clear and concise as to what the problem was. I called customer service and confirmed the next day that they did in fact have the pictures and that they were working on it. The response was wait 72 hours(3 work days). A week later I hadn't heard from anyone from Balsam Hill. I called and was told that they were going to elevate it and they would get back to me. I called the next day and talked to another agent(after explaining everything again) and he said he would look into it and get back to me later. Much to my surprise he called back and said that they don't have either of the parts in stock and that they would have to make the sections, but that wouldn't happen until this summer some time. I asked for a replacement tree as this was our second year with a faulty tree, Paying for this much for a tree I expect it to work, especially at Christmas. I was told no. I called the next day and asked to talk to the supervisor, I got the same response, no parts until the summer. I asked again for a new tree, even offered to send the faulty one back, but no. This is the second year I have had to but lights to decorate my pre-lit tree, never mind that it has one section of lights that don't match the rest of the tree. For the price of the tree I would expect a little better customer service, especially during the holiday season, that is what these trees are used for. To not have the parts during your peak season is inexcusable. They surely have the trees for new customers, why not take the two sections out of ones that work and let my family have a complete tree for Christmas....See MoreTree Classics Christmas Tree Quality Since New Ownership
Comments (6)Funny you should post this. I just sent them an e-mail. We bought a Tree Classics tree three or four years ago because we had heard so many good things about them. Spent a lot of money, but we felt confident. The tree came, and it was lovely. It also came with a great storage bag. So, rather than pack it away and store it in the crawl space, we left it standing, pulled the bag up around it, and found a safe corner for it in the laundry room. Imagine our dismay the next Christmas when we unzipped the tree bag, and plugged in the tree. Fully 25% of the lights didn't work. We followed the troubleshooting guidelines, checked connections and lights, and nothing. When I checked on the website, they noted that they did not warranty the light bulbs, and so we would have to order bulbs from them to replace ours. I wrote to them, but because it was within their Christmas window, they did not respond - ever. The tree that we paid hundreds of dollars for stands in the laundry room. We use a little tabletop tree, because we can't afford to spend more money on a big tree and lights, etc.That also means that we don't get to put out the dozens of ornaments that we have collected over the last 26 years, including the ones the kids made in school. Yesterday, I got an e-mail from the company, talking about how the old company went bankrupt, and they have taken over the business, improved everything, and now have a 2 year guarantee on lights. And would I like to order a tree and get 10% off? Needless to say, I wrote them and related this story. Let's see what kind of response it gets me. Anyone taking bets on this?...See MoreHalf the bulbs do not light on Christmas lights?! .
Comments (16)OK, who jinxed me! After checking the lights to make sure they worked (two lights were out, but the rest worked fine) I just carefully wrapped a long string around my front door garland. About 24' worth! Now, only half are coming on (and it's not the half that had two lights out.) Suggestions? I did a quick check using some of the tips already written here. I will check the fuse tomorrow when it is warmer out, and do a thorough check of the sockets....See MoreChristmas Tree Crazy
Comments (22)Mimi: all of your trees are wonderful. Thank you for posting them. That 9 foot tree is breath-taking! Is it one of those inversion trees, it's quite full-how many tips? And I love the birds and crystals-do people just walk up to that tree and pet the birds? The purple and gold slim tree is perfect for Advent. The tiny tree is adorable, that's exactly they type of thing I need for our most precious childhood ornaments. Linelle, I'm going to check out Whole Foods wreaths. I need something living around here. Thanks for the tip. After reading your post a couple of hours ago, I looked at live wreaths at our neighborhood Safeway-type store, and they were around $25, simple but tastefully decorated. Maybe I can add a little light string as well. Torrey: Since our family is half guys (if you count the dog) and I don't want an overly feminine looking tree, that Mexican blanket helps. It has more impact in these photos than it really does because of my attempt to get the entire tree in the frame. I might try some sheer plaid ribbon for garland to tone down the red. Maybe plaid with black? The best width for my tree is 1.5", a 2" or 2.5" wide ribbon was just a bit too wide. I think the snowflakes at $7.99 for a pack of 24 from ChristmasCentral was the biggest bang for my ornament buck. They add such a neat texture to the tree. Junco, I love that idea. Adding shiny silver ones deep in the tree would add lots of sparkle, maybe even glittery ornaments. I'm glad you like the tree skirt, thank you....See MoreMark L
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Jamie Shorey