I don't see any Malware / virus. But we are only looking at a hijackthis log from Safe Mode, and Malwarebytes only ran for 14 Mins? I see an out of date computer. adobe 7! Java 1.5! IE6! Then McAfee is that up to date? For starters I would go into your add/remove programs list and remove Adobe. We can get you another reader later. Then remove all versions of Java from the add / remove programs. The only version there should be Version 6 u_18. Remove all others. Then install IE7, http://www.microsoft.com/downloads/details.aspx?FamilyId=9AE91EBE-3385-447C-8A30-081805B2F90B&displaylang=en You said yourself your getting Internet Explorer is not responding errors Then I would download Avast 5.0, to the desktop, don't install it yet. http://www.avast.com/free-antivirus-download Now I would run the McAfee removal tool, http://service.mcafee.com/FAQDocument.aspx?id=TS100507 When that finishes double click the Avast that you downloaded before and install it AND SCAN WITH IT TOO. After we can remove some 04 entries in hijackthis log. Unnecessary Start ups. Up date Java , Get a reader program for pdf files. Run some cleaners, ccleaner ect. Good luck you have a lot to do. Don't surf The Internet in Safe Mode no Virus protection in that mode....Just go to links provided and get Avast installed after McAfee is removed.

Have you tried popping (as I call it) to your new IP address which would be different from your Verizon IP address, now that you are using Cablevision? Now, I haven't done this in years, as I don't POP email anymore, but Outlook and your ISP should have very specific instructions on how to do this. If you are receiving your e-mail via an e-mail account with Cablevision, their FAQs should have the answer or just do a search for POP3 e-mail on their homepage. If you use IE, you should be able to go under tools and open port 10061 if your security software or modem have disabled it. If you are using a router, you can turn off Windows firewall, which will solve a ton of problems. Check your IE settings. IE thinks most people are too stupid to use the internet and has ludicrous default settings that stop everything from getting in but viruses. Also, it is imperative your modem and router are speaking the same language. On the surface, it would seem so as you can get online. However, you may have to let your router "phone home" and tell it to receive POP3 from the manufacturers diagnostic page. Your modem should be fairly open to the internet, it's the router that acts as a gatekeeper. A few more of the myriad of reasons I use gmail and Firefox. Trade you a couple orchids for a phone call to help you out. L

Ravencajun/genes: I cleaned up a few problems with TrendMicro but am not sure if that software works right. After cleaning some spyware, it went back to "Step 1: preparing" status/mode which I thought would be followed by yet another system scan in order to show that there was nothing on the PC then. But... it stayed "preparing" until I got tired of that and X'ed out the IE Window. It never went to Step 2 (scanning) or 3 (removing infections). Question #1: Did it do that to you too after it cleaned up infections? I also installed SpywareBlaster but was "left hanging". Maybe it is that I am not familiar with the program yet. Once it installed, I expected that it would scan my system but it just finished installing and that was that. Question #2: does install not scan your PC automatically? Then I looked for a way to force to scan my PC but did not find a way. All I managed to do was pick up some updates. My IE, restricted Sites and Mozilla Firefox Protection settings are set to 'Protection Enabled' with a status of 0 items have protection disabled. I am guessing that if it comes across some spyware because it is activated or downloaded or whatever, it will stop it; but if there was something already on the PC it will not tell me about it. Question #3: Is that right? Question #4: what do I do about IE7's crashes now? Do I need to delete it & reinstall it after those spyware infections were removed by TrendMicro? TIA, Luis

javara is a very legit and safe program we have used and recommended it for years on the help forums. the old ones can be removed manually but using javara just makes it easy and gets some that you may miss manually. any versions you show other than the latest version can be removed. Java has recently added a feature that is supposed to remove the old version it is replacing but they never put out anything that would remove the versions prior to that so it is not surprising to see some very old versions still listed on older pcs. How I would proceed, do the update from the java icon on the pc, that should provide you with 7-7, then run javara and let it remove all other versions it finds.