I am confused, is GE going to pay for the replacement or they want you to pay $1000 for the fan replacement? At $1000, I would look at a new unit. What size is your GE induction cooktop? Do you have the required clearance under the unit for the fans to operate without the unit over heating?

The fan is no longer available so have to get the left generator module which includes the fan and costs $1800. GE will replace it for half that price at a cost of $900 plus tx. to me. It's a 36" and there is a 12" plus clearance below which is a cabinet for pots and pans. Not really wanting to put out the money for another induction as much as I liked it. Maybe I got a lemon but an expensive one.

Something seems very wrong here. I did a parts search on a random 36" GE induction cooktop from that time period and found the left generator assembly retailing for a bit under $1000 (so it doesn't sound like they're really being all that generous). Also I found the left fan for $300. I was using the GE parts site to do the search as well, which is usually a rip off compared to what you can get them for elsewhere. Granted those parts prices are still obscene but nothing like what you posted.

Although these cooktops are pretty similar under the hood, it is possible that your model might have some differences. Post your full model number here so I can verify.

Model # PHP960DM2BB. My repairman and the repair dept where I purchased it both had the same quote as did GE of course and it was exactly $1870.38. We all agree it's just ridiculous but GE wouldn't budge.

SearsPartsDirect.com lists two fans.
Fan Main - Part # WB26X10215 - $217.69
Fan Left Side - Part # WB26X10216 - $279.49

Both listed as "in stock" but Sears is known for showing items as in-stock then coming up as out-of-stock or even NLA when an order is placed.

Two other sources, AppliancePartsPros.com and RepairClinic.com searched by part number lists both as "Out of stock - usually ships in 5-6 days" and "Expected Ship Date October 16" respectively. There are more online sources.

Searching eBay finds a used WB26X10215 for $59 and no results on WB26X10216.

Sears lists the complete right-side module WB27X11000 (3 "burners") for $1004.80.
Left-side module WB27X11003 (2 "burners) for $740.77.
Didn't check other sources.

I can't speak for Sears, but AppliancePartsPros only stocks more common parts. Many of their parts are permanently "out of stock" and that is normal. I have ordered many out of stock items from them and in some cases it has been a bit of a wait, but they have always come through in the end. I've never had them cancel an order and tell me the part was no longer available.

I had a 3-months ordeal with Sears on an almond washer lid that was listed as in-stock, out-of-stock on a follow-up advisory, and ultimately NLA. It continued to be listed as in-stock on their site for the duration. I eventually got a lid, but white instead of almond.

I'm in Canada so that might be the difference in what you are finding maybe?

It might explain the difference in parts pricing but it shouldn't affect the availability of the fan!

Thank you for all your help. Appliance Parts Pro doesn't ship to Canada but I did find the " fan only" at Parts Select Canada for $676.13. I didn't know about this option so good info!! I do want to contact GE again and will let the appliance store know as well. I don't think GE will do much for me but I will give them the opportunity. Still not sure I will pay that amount because I'm concerned about the possible damage to the unit from overheating plus the chance of the other fan going. I do believe there are excellent induction units out here but I don't believe GE, or at least mine, is one of them.

ge is the poorest quality I have ever seen! In the last 6 weeks we purchased a monogram cooktop. The corner was chipped, there was a hair under the glass on the timer, there were two spots, one white and one that looked like a scratch, all under the glass. Returned and got a cafe' ge cooktop. Looked o.k. out of the box. They forgot the griddle it was supposed to come with, not enough tape for installing, had to make a trip to pick it up, then we put it in and the back burner made a popping and whistling noise and the big burner, well you might as well go back to electric because it took forever. Never buy ge again. This has been a nightmare. This one is going back today. Don't know where to go from here.

You have had a bad experience for sure! I have lost all faith in GE, for the cooktop itself but also in dealing with the company. They just didn't care and the lady wasn't nice to deal with. I have decided after much thought to go gas. Just can't take the chance on induction again. But no more GE for me!

Having same problem with GE, here in Canada with my 30" GE Induction Stove Top. Costs more for the part than I paid for the whole thing. GE? Gee they suck...used to be a great company back in 1783.

We are having the same problems with our 36" GE induction stovetop - bought extended warranty but of course it just ran out. Love the induction but cost to repair is more than a new stovetop. Service man came - $168 and did nothing. Now quote for $2230 to replace generator. New ones are cheaper so why would we repair? Maybe look at gas? Definitely going to go with the 3 elements left until they croak too.

Best to purchase a European made Induction, they've been at it for years.