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florabell12

Kenmore Supreme Central A/C LEMON

florabell12
8 years ago

I have a 9 year old Kenmore Supreme 14 seer a/c system that has constantly had issues. The blower motor and module have been replaced 3 times, each time in the summer and the parts took almost 2 weeks to obtain. There have also been freon leaks and mother board or control panel ( I forget) and thermostat replacement because the furnace would shut down for 6 hours. Now the compressor went out, the part was still under warranty but Sears gave me an almost $800 bill for labor and freon charge. Should I have to pay for the freon when the reason It had to be recharged was due to their faulty part that was covered? Out of the 9 years I've owned it I've had only 3 years where there wasn't a major issue. Each repair has had an average of 3 appointments to complete and 4 hours of time spent on phone with their terrible customer service. How many repairs is too many? What do you think is a fair resolution to ask for?

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