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chisue

Rant: "Where's my morning Tribune?"

11 years ago

We've subscribed to the Chicago Tribune all fifty years of our marriage. (Yes, I know we can read it online, and we do while on Maui, but we like the news PAPER, and we like to read it over breakfast.)

For all of these years, through last December, we have received the paper before 7 a.m. weekdays and Sundays. Since our return from Maui in early March, I have called almost every day, complaining that we have no paper, or can't find it without raking the bushes. While he is out walking our dog, after breakfast and with no paper, my DH sees a new delivery person wandering the streets in his car, lost and clueless -- and not improving.

The paper tells us they guarantee a weekday paper by 6:30 a.m. and a Sunday paper by 8 a.m. If we have not received a paper, they will send a replacement within 90 minutes, or we can receive a credit.

I want all my newspapers by seven, and I don't want a missed delivery mid-morning. We have taken the credit option, but that doesn't get us our paper on time. Sometimes it doesn't get us a paper at all. This morning we were delighted to see a paper in the driveway at 6:30 a.m. -- only to discover it was a Wall Street Journal.

Comments (17)

  • 11 years ago

    "...Wall Street Journal." Funny!

    I believe our paper was taken by a passerby one morning because our paper is always here, well before 6. I called to get a replacement and the manager who brought one out told me he gets fined for missed papers, no matter the reason. I called the Merc in order to explain that the loss wasn't the carrier's fault, who has a perfect, 20-year record with us. Naturally, I had to leave a message, and never received a call back. I still feel a bit badly about that. Have you tried ranting on the phone and insisting on speaking to supervisors, Chisue?


  • 11 years ago

    sjerin, If I get what paper you're referring to, I'm also a Murky News subscriber.

    chisue, I'm completely onboard with your complaint and suffer the same problem myself from time to time. Ours used to come much earlier (important to me pre-retirement) but it's later now. I'm tolerant of it. Newspaper delivery isn't a job that people are dying to have, the papers do what they can to make it work. I accept that sometimes hit and miss reliability is to be expected. If I need to read something other than the paper with breakfast once a month or so, that's ok.


  • 11 years ago

    Yup. :) Sad little paper that it is, now.


  • 11 years ago

    Chisue, you just have to keep calling and soon they will replace the delivery man or he'll figure things out. You enjoy the paper, like I do, so I understand your disappointment when it's not there.

    I have a wonderful delivery man, and ever since I gave him a cash Christmas gift, he puts the paper right up near the gate so I have to walk about 3 steps to get it. He is late sometimes, so I read other things from the previous paper, read on my ipad, or read a news magazine as I wait to hear the PLOP! on the driveway.

  • 11 years ago

    We used to live in the southwest burbs. I had the same problem. One day, I just happened to chat with the carrier (actually, it was a motor route and the guy was probably in his 50s). He told me that I was the next to the last house on the route.
    I called circulation and was less than polite about attempting to get the route reversed. No way they say. I went on and on and several phone calls later, I told them where I worked (at another daily newspaper). Wow. I got my Tribune every morning before I left the house.
    If you have not spoken with your carriers supervisor, then ask for that person. No help! Call again and ask for that person's supervisor (almost everyone has a supervisor).
    A letter to the managing editor, polite yet pushy, would be the next step.
    We live in Urbana now and when my paper was late, I kept making the calls. I can now walk out about 5;30 and it is there! Like magic!


  • 11 years ago

    I also love getting a PAPER. Mondays through Wednesdays are my favorite days because I solve both the Sudoku and the crossword. After Wednesday the crossword gets a lot harder and I don't have the time.

    My rant was a little over a year ago. I called to change my paper to a 6 day delivery (no Sunday) because of the cost and the Sunday paper is just so big it was more of a chore to read the whole thing than a pleasure. No problem, they said. Delivered the daily paper, Sunday came , got that too, then after that...no paper at all. Okkaaay.. Called them and they said, oops, sorry, we can do the 6 day. Did they get it right? Nope, it was a repeat of the sentence I bolded. I called and said it wasn't worth the aggravation and to cancel my paper.

    I did have a happy ending though. A day later I received a call apologizing and offering me a year at half price!

    Need to go now, it's Monday and my paper's calling my name.


  • 11 years ago

    I love the daily paper, but it's so much thinner than it used to be. But I love, love the flyers so I won't give it up. Not only that, hubby and I love venting in the form of letters to the editor. LOL

  • 11 years ago
    last modified: 11 years ago

    Our local paper is really declining and DH is a real newspaper man. He'll often have read two or three before the day is up, stopping at his sisters to get her Seattle paper on his way out of here, sometimes picking up either the Olympia or Tacoma paper too at some point during the day.

    Our local paper quit printing on Mondays some time back. Now, it's reduced to three days a week delivery/printing.

    We've had nice carriers, all adult men, no newsboys (or girls) and most of them with kids of their own, little resources. We've been lucky, no one has insisted we put a paper box (tube) at the top of our uphill circular driveway, they have all generously agreed to make the drive through, put the paper in the mail slot on the side of the house so that it falls indoors.

    I say Thank You a lot. If I'm in my office I smile and wave, acknowledge him through the window. I'm a big tipper, monthly and I give an extra cash amount mid summer and again at Christmas.

    I don't know how it compares, but we pay $41.25 for three months of three days per week local newspaper.....Plus tips.

  • 11 years ago

    chisue=Wall Street Journal? Nope!!! That would never do! I could see you reading it and shaking your head plenty. heh

    I hope they fix it for you soon.

  • 11 years ago

    I too like the old style newspapers... but newspapers are in decline which is the reason for this. I heard from young journalists trying to make a success of their careers that its very difficult to get a good paying job. They get paid poorly. Newspaper have been buying articles for other news agencies. People now prefer to read everything online and one doesn't even have to subscribe to any particular paper to get the latest news. news that do appear in papers are often late. So that's the reality of things for now..


  • 11 years ago

    ianna, I'm finding more and more newspapers require at least an online subscription for full access (reduced somewhat from the delivered cost). I often read my Mothers local paper for events that might be of interest to me, I can access that website 15 times a month then am blocked. With my own, if I don't sign in to show I'm a paid delivery subscriber, I'm able to read 5 articles per day before being cut off.

    Online subscription for unlimited access to the Seattle Times is $4/week, although they do run promo specials where the first 4-6 weeks is discounted.

  • 11 years ago

    DH's master's is in journalism. Today, his university J-School is more about "integrated marketing" than "print media journalism". Broadcasting is still big -- and *that* is rolling into Speech School more and more.

    The next time a TV station in our area does any meaningful investigative reporting will be the first time -- in decades. Its all blood and gore or 'happy news'. Can't blame them for providing what the public wants, and it evidently wants to be entertained in the same way the theater entertains: Tragedy and Comedy.

  • 11 years ago

    morz8, clear history and cookies in your browser every time you see the limit has been reached, then you've set the counter back to zero. Doing so will allow you to limitlessly read any site to your heart's content. With a few sites, you may have to exit the browser completely and then restart it too - you'll see if so.

    Yes, you have to sign in to other sites (like email, or here) after doing it, but that's easy enough to do.

    This technique doesn't work for sites that don't allow casual access - meaning, those that require a sign-in BEFORE showing any content. Most newspapers don't work like that, yet, so enjoy them while you can.

  • 11 years ago

    If anyone is on facebook, use Business Insider for news.


  • 11 years ago

    My local paper no longer limits access but they do limit access to the 'juicier' news unless you have a subscription. Who needs that if I can find the same news via other channels.


  • 11 years ago

    Sigh. No paper this morning. Called at 7:15, requested credit, and asked to have a manger call me back. A paper appeared in our driveway at 8:55. Next time -- probably tomorrow morning -- I will refuse credit and opt for a replacement. I will ask that they ring the doorbell and speak to me in person. Maybe that person can FIX THIS!