if you want help from us then and then won't do what tasks are asked then there is no way we can help you. WE could send you to one of the support forums specific for clean up but you must run the scans and tasks that are asked for us to see what is on the machine if we don't know then there is no way to help clean it. If zep is asking you to run something you can rest assured it is NOT something to hurt you it is to see what you have lurking on the pc. There is a difference between antivirus programs and all the other things you mentioned. You can only have one Antivirus program running at a time you have MSE that is fine. You can have several other anti malware programs on the pc because they do not run till you start them up and run a scan you only do one at a time. Malwarebytes is great be sure you update it prior to running the full scan weekly, another is superantispyware also update prior to running full scan. The other thing you should have is spywareblaster you just open it weekly and hit the update button then hit enable all protection so the shield turns green that is it it sits there and does it's thing. I would also suggest putting WOT on your browsers so you are warned if a site has a bad reputation or is dangerous. Use this tool regularly to check for updates to other things on your pc , the majority of infections today are happening because of not updating your flash, java, adobe etc programs they must be updated and so must windows so do all those updates. Secunia Online Software Inspector (OSI) run online virus scans occasionally to see if they find something your MSE missed ESET�s Free Online Scanner You want to quarantine because if it happens to be something that was needed then you can go back and get it, when they are in quarantine you need not worry about them just leave them alone. If you would feel better going to a support forum for help in examining what you are dealing with here is the link, you will need to register there and post your question in this forum area. I am there also if you need help let me know. Analysis and Malware Removal If you read through some of the posts there you will see how many people are helped and are thankful for that kind of free assistance.

Thanks for the suggestions. I read up......and tried a few things. I just clicked on "UPDATE".....and it went ahead and completed the update. I am not sure what I did....that did the trick. I thank you both for the suggestions and links. For some reason, I never think to Google a computer problem. I Google everything else, but I always forget to use it.....when researching a problem. Larry

Thanx for searching thanswer, zep516. I sure was hoping there was an easier way than having to set points since mine won't work.

is it just that you can not print will other things you try to print from on the pc print ok? If so it is likely something with that site. One thing you can do is go to the page with the coupon and do a screen capture of the screen which will have the coupon on it, then save that and paste into a word document and then print that word document. Or you can paste it into a blank email and just email it to your self then print it from the email. to do a screen capture just press the print screen button on your keyboard it is up on the very top row after the F12. That will save it in your pc then just go to either your email or a blank word doc file and right click and paste. If that does not work I have a couple of other suggestions so let me know. when you go to print the coupon on that site if you go to file up top and print preview will it do that? can you preview it?