Sounds complicated, but maybe you have malware. Try running Malwarebytes and see what comes up.

Download only the free version. It can be tricky, but look for the Free button, not Free Trial. Its a good program.

Jane

Here is a link that might be useful: Malwarebytes

Jane, I used to have Malwarebyte and removed it when it no longer would allow me the free version. It was either buy or get the trial one..........I do believe it was this one.....anyway, I went to the one on your post and it gets you lost with all those different protection ones....I tried a few and NONE would be malware. I think I ended with nothing. I would go no farther after I saw Malware was no where.

I still am looking for someone with my specific problems........I can't be the only one with UVerse problems. Complains are all over when I do searching, but nowhere do I see an answer.

Jane, I used to have Malwarebyte and removed it when it no longer would allow me the free version. It was either buy or get the trial one..........I do believe it was this one.....anyway, I went to the one on your post and it gets you lost with all those different protection ones....I tried a few and NONE would be malware. I think I ended with nothing. I would go no farther after I saw Malware was no where.

I still am looking for someone with my specific problems........I can't be the only one with UVerse problems. Complains are all over when I do searching, but nowhere do I see an answer.

OOPS, that's what happens when doing Internet and TV at the same time.........Well, maybe it helps to get more people to see my need

I'm sorry, the trick to these free programs is to make sure you don't sign up for 'trial.' It takes time to navigate the page to keep looking for 'free.'

I just had to upgrade Zone Alarm Free and remembered how difficult it was to make sure I unchecked boxes (some hidden in dark print). But after a while you learn their tricks and you can do it.

I was hoping someone else would post as there are people here who have links to these programs where you don't need to be so careful about what you check. Bottom line, you don't want to pay for these programs. You can get them free.

Jane

It's hard to make out what the actual problem is because there's quite a shaggy dog story there, then a lot of things are mentioned in the the actual problem description but not explained with enough clarity.

So are you on wireless or wired ?

What is the "debug message" you're referring to. We can't see what's on your screen.
Is it via the browser ? or something else that pops up ?
What does it say ?
When does it happen ?

What is "redirect.ha" and when does it happen ?
Does it happen at the same time as whatever the "Debug message" is ?

If you have the Motorola NVG510 modem from AT&T, this is a known bug.
Whenever your modem has connection problems, whatever site you're attempting to reach is redirected to the "redirect.ha" page (which I had to look up.)
Since the browser has cached that page, it keeps coming up until the cache is cleared.

Anyway, it's most likely both a connection problem and the qwerky response of the modem.
I wouldn't know about the debug message until I know more.

Calling AT&T will probably get them out to fix the connection issues - which is good - but besides that they really should be giving people a modem without that annoying bug.

This post was edited by kbarb on Mon, Jan 26, 15 at 13:07

Also, and this is copy & paste :

"When that page comes up it usually means that the NVG510 has lost connection to the Internet or it's DNS is messed up.

When the [redirect.ha] page that indicates a connection issue comes up, there should be a check box to "not show this again". That should keep it from coming back until the 510 is rebooted/reset.

You can also set your browser to not accept cookies from 192.168.1.254 (the NVG510). "

This post was edited by kbarb on Mon, Jan 26, 15 at 13:09

kbarb, thanks, I can see how all that you ask is needed to help with my problem. Thing is all I have noticed is that it has been random, but you are right, it has to be at some certain point that it happens. They both do not appear at same time.....The redirect ha appears when I click on
AOL and any other searches that I try after that. I can click on my saved sites up on tool bar and the site I am on at the time. In order to do any searches, I go and clear cache and it works for a while..............Now the other problem, when the modem starts acting up and then the red light, that happens when it pleases and sometimes when not even using the computer. Then it starts working again.........The debug shows up and I just click the X and get rid of it. Nothing stops working, but I don't know if that means something important I must do........................This is crazy, yesterday I had no problems at all, I just got on the computer and will see what happens today. When it does anything, I will start checking the when and where and the messages and will report back............The only thing I did was going to the site that jane told me and poked around, but did not accept anything.......been fine after that

Jane and kbarb, like I said, I just got on the computer today. I noticed on my desktop that I had an icon for k9-PC Fixer and k9-PC Protector. when I went to the link that jane gave me for Malwarebyte and I clicked on the free downloads and noticed that it was not for Malwarebyte, I would back off and not realized that I finished anything, I did not do any RUN on them........Well, it appears that is what must have solved my problem since all went fine yesterday and am hoping today too......Many thanks Jane and kbarb, I will be back if the problems start again.

I believe your two problems are unrelated.

I have Uverse (Internet, TV, and voice) and never had much of a problem with the Internet or voice. TV was another matter all together. The initial install took 22 separate visits by 25 different AT&T employees to get it working. Well, they never actually got it working to my complete satisfaction but about a month in the problem suddenly disappeared.

There may be a problem with Uverse and you should be able to query the modem (or residential gateway) to see it's status. Uverse support should be able to walk you through the steps.

Any and all electronic devices can and do fail but a failing modem doesn't add icons to your desktop. I strongly suspect you have some kind of virus/malware floating around. At this point I might suggest using one of the bootable antivirus programs like Kaspersky's Rescue Disk to check for any trouble.

johnc777, I had 2 problem free days. I really thought my problem was solved. All day today was fine and then it started again tonight. I tried to pay attention to when it happened, but really, it is just random. The redirect ha happens and does not let me go into AOL or other searches, but my saved sites on the toolbar, I can access. I know now that if I want to do any searches or my email I can clear the cache and am good for a few days.

The green blinking lights on the modem is something else. They go crazy and then a red light. There I get a message ...

This webpage is not available

it stays there, I click on some place to go and I get a whole page with...

WARNING: DSL Failed to Connect (Message ID: NAD-3305)

The Motorola NVG510 device does not currently detect a DSL signal or is having problems connecting to your Broadband service. ...........and stuff about checking lines and filters.

That lasts a very short time. I mean 2-3 minutes, I keep my eye on the green lights and can tell when it's come back, but it happens over and over with very little time in-between.

Now the icons, I am the one that put them there. and I thought they had fixed the problem. Well, now that the problem started again, I did RUN them, but they will not scan unless I purchase.......I had clicked on them cause it said they were free and were on the malwarebytes page.

Is Voice, the phone?......I only have the phone and internet with UVerse, not the TV. I am not having phone problems, only the internet and I can't believe I got 2 bad modems. I am afraid that if I call AT&T they will blame my computer instead of their modem.......The site you mention. Is it OK downloading what is there if I already have SUPERAntiSpyware and Microsoft
security essentials?

Let's start with computers don't break modems (or routers) so even if you happen to have a virus or other malware that's got nothing to do with your modem working or not. Do you have another (or could borrow) computer, tablet, or smartphone that you can use with WiFi to test the connection without having to worry about any problems with your computer?

I can only speak from my experience but Uverse (at least by us) is what's called "fiber to the node." Which means fiber optic cables are used to connect the "node" (which is a big telephone company box somewhere in your neighborhood) to AT&T's offices. From the "node" the data (TV, voice, and Internet) goes to your house over the same pair of copper wires that the phone company was using 50 years ago. And therein lies the rub. All the connections and disconnections, stray wire bits, and who knows what else that worked just fine with old fashioned telephone service creates problems with Uverse. The newer your neighborhood is, the less likely you'll experience those problems. There's also a physical limit how far that node can be from your house. That limit is the length of the wires, now how the crow flies and the further you are away from the node, the more problems you are likely to experience.

I would suspect that whatever problems you're having are happening long before the signal gets your modem. Now to get someone to fix those problems can be the challenge. We got on the bandwagon early so AT&T wanted happy customers, hence the 22 visits. To further complicate things there are two different groups of technicians - outside guys and inside guys. Unfortunately they love to blame each other. And the outside guys make a lot more money than the inside guys so there's a bit of resentment too.

When they installed your service they probably installed a new demarcation box (or guts to it) - that's a gray box that usually hangs on the outside of your house somewhere. That's the "demarcation" point - technically you're responsible for everything after that point and AT&T everything before that point. They also probably installed new cable (could be COAX or CAT5) between the demarcation box and your router (modem). So there should be absolutely nothing inside your house that's causing problems because it's all brand new and a "qualified" technician installed it. That leaves outside.

The best I can tell you to do is get on the phone and keep complaining. When they want to reboot computers, etc. ask to speak to a supervisor. If they don't speak English that you can understand, ask to speak to a supervisor that does. If they want to charge you for a visit, ask to speak to a supervisor. If the supervisor can't help, ask to speak to his or her boss. Basically be persistent and if necessary remind them that there other companies that are more than willing to take your money.

As for Kaspersky. You have to download the file and then burn a CD or DVD. That disc is bootable and runs Linux. It will not effect the Windows on your computer in any way, it just scans for viruses. Once it's done, you reboot your computer and it's like it never happened. Make sense?

This post was edited by johnc777 on Wed, Jan 28, 15 at 6:52

WOW, John, I am going to print your response....I know nothing of how computers work and I need to go over it again and again. Thanks for your help........I am going to do what you said.

If you are running MicroSoft Windows, they offer a free malware cleaner. In fact, Microsoft sends that cleaner out about once a month with other updates; It runs once and then excuses itself. When it runs, it takes a long time for it to scan critical files and locations on your disk.

Over a year ago, I converted to Uverse to get the better internet speeds and at about the same or less cost that I was paying for DSL and the old analog phone (voice) service. I was renting 2 lines from the phone company: one for the computer and the other for phones. IN addition, I was paying $240 per year for dial-up internet connection. But with the increased amount of data that flows today and high graphic content, dial-up no longer was practical. Also, software and software updates no longer arrives on a CD of DVD, it is downloaded. Dial-up is too slow and error prone for effective software installations or updates.

I chose Uverse when it became available and the sales force was knocking on my door touting all its good points - they did not adequately explain all the changes required.

Uverse has been very convenient since it sets up a wireless network within your house. A number of things can be connected wireless PROVIDED they contain a radio to converse wirelessly with the gateway. A PC can connect wirelessly or through the air. The computer needs a wireless card if it does not have built-in capability. (Most newer laptops do have a radio.) Many newer printers have a radio, but the lower end versions may not. I direct connect my printer to the desktop computer with a USB cable, but I can also at the same time, activate its radio and then it can be seen by other computers.

The Uverse set-up negates your analog phone connection. Once Uverse is installed, phone signals arrive in digital form and a converter-to-analog is included in the incoming box so that the analog phones continue to work.

Here;s the rub. Most 911 emergency calling systems today have locater capabilities for the older dial up phones. That is, the 911 operator is able to locate the phone that is making the call. This is critical in case the caller can not speak, That capability may be negated with a switch to digital phone service. At my location, AT&T assured me that the location feature was available at my phone exchange.

The second rub: Depending on what kind of phone you had, some older simple phones did not depend on house current to operate, but ran from the power supplied by the phone company. You could still make a call if your power went out. With Uverse service, that function is handled differently. Part of your installation is a battery box that is plugged into your house power. It keeps a battery charged that can maintain your phone service for about 18 hour. After that, you are without phone service until power is restored. That also means you have no 911 capability after the battery runs down. After that, you will be dependent on a cell phone.

For Uverse service, you will need to dedicate one electrical outlet to power the installation. It is recommended that a transient protected extension be used.

My gateway can handle 10 channels, i.e., 10 signal sources such as printers and computers. Our typical load is 2 to 4 computers and 2 printers.

My original gateway failed early. The replacement unit has ran trouble free for over a year. I have rebooted it only twice during that time: once because power line glitches upset the system, and once when it was shut down for vacation.

Because of old telephone cables (outside) and the distance to the fiber optic node, the installer had to use 2 phone circuits to bring my service up to the intermediate speed they had sold to me.