Sure hope you didn't have half a Moose or something in the freezer! Geez! Did any food spoil? Will they cover that cost if it did?

No, we were able to move everything over to the freezer of the extra fridge (it was a large fridge, too big for the space we have here, which is why it's in the basement). There were a couple of things we ate, a little bread we gave to the birds, but we lost nothing of significance, thankfully. But that's our good fortune and planning to have an extra fridge--if we hadn't had that? We'd have lost a whole freezer full of food on top of everything else.

This makes me nervous. I just bought a Fridgedaire freezer a couple of months ago. I hope it lasts longer than your did. I bought it at Lowes too.

I bought a stove from Mernards - It is a big box store like Lowes. It is a Maytag - I have had to order some part for it, and it too "doesn't exhist" - I was able to get the right part by finding the same model but with the real Maytag number.

I will NEVER buy another appliance from a place like that. Something fishy is going on with that stuff.

Oh, Lindy, I hope you have better luck!!! If you don't, however, go to the fridgidaire website and email them. That seems to have been the best thing we've done (although it's still a little early to tell).

Iowa--the repair company who told us our freezer doesn't exist said they have another customer having the same problem (company doesn't recognize their model number). So apparently these are more than just isolated incidents. Nice, isn't it. Hope you get your issue sorted out.

It is not uncommon for major manufacturers to produce slightly different models for specific stores, such as Lowe's, Home Depot, etc. Sometimes the models are really identical, but they have a different model number according to the store that sells it. So, you might need to "gently remind/prompt" the person at Lowe's that they might need to look at their own paperwork to find out what the manufacturer's model number really is.

Remember that your house insurance probably would cover some of the cost of the lost contents of your freezer. You were lucky you noticed it soon enough. We lost a lot one time.

Your are nicer than I am. I would have been down at Lowes setting up a date when my NEW freezer would be delivered and the old one picked up. We went thru something like that with our dishwasher a couple of years ago with Menards. Told DH never again.

You need to ask your insurance agent about that;
often, the coverage extends to loss of freezer contents only if the freezer is messed up by a covered peril (house fire, lightning strike, etc).

A faulty freezer isn't typically covered, so I don't know that your insurer would replace your food.

Sorry to hear about your freezer and customer service problems.
We bought a used Kenmore freezer in 1974 and it still works well.
I know it is not energy efficient but it seems like the newer stuff has a short life span.
It makes me nervous when we go out of town.

Sorry to hear about your freezer and customer service problems.
We bought a used Kenmore freezer in 1974 and it still works well.
I know it is not energy efficient but it seems like the newer stuff has a short life span.
It makes me nervous when we go out of town.

Sorry to hear about your freezer and customer service problems.
We bought a used Kenmore freezer in 1974 and it still works well.
I know it is not energy efficient but it seems like the newer stuff has a short life span.
It makes me nervous when we go out of town.

Sorry to hear about your freezer and customer service problems.
We bought a used Kenmore freezer in 1974 and it still works well.
I know it is not energy efficient but it seems like the newer stuff has a short life span.
It makes me nervous when we go out of town.

Sorry to hear about your freezer and customer service problems.
We bought a used Kenmore freezer in 1974 and it still works well.
I know it is not energy efficient but it seems like the newer stuff has a short life span.
It makes me nervous when we go out of town.

Sorry to hear about your freezer and customer service problems.
We bought a used Kenmore freezer in 1974 and it still works well.
I know it is not energy efficient but it seems like the newer stuff has a short life span.
It makes me nervous when we go out of town.

Sorry to hear about your freezer and customer service problems.
We bought a used Kenmore freezer in 1974 and it still works well.
I know it is not energy efficient but it seems like the newer stuff has a short life span.
It makes me nervous when we go out of town.

Just to reiterate--we had a spare fridge, so were able to plug that in and move the meats, butter, cream cheese, and veg over there. We did take a cake out and served that to company we were having that day, and we gave a box of frozen waffles and some other bread thing to the birds. We 'lost' under $5 worth of food. Not something to bother our insurance agent over whether it was covered or not--LOL.

Just said to DH over breakfast--let's see what happens today or tomorrow. Will we hear anything? Will we soon be getting a new freezer?

And at any rate, once this is all settled (or before, if this takes very much longer), we probably will be filing a complaint with the state consumer office--this is definitely no way to handle a consumer issue.

I'm not sure, but I think Carol is really sorry about your freezer. ;-)

They just DO NOT make appliances like they used to. It's very frustrating! Good luck!

In 1953 we bought a used 1952 model chest freezer from a couple who had bought it new to store half a beef.
Sometime in the 1970's my husband replaced the rubber seal.

When I sold the house in 2006 the freezer was operating just fine and I left it. Now that must be some sort of record!

I wish I could show the hundreds of pounds of food that passed through that freezer as we raised our family. I'm sure it would be overwhelming.

Guess it's true that they don't make things like they used to!!

The worst appliance we ever owned was a Frigidaire top-freezer refrigerator that 'came with' the house we bought in 1971. It was quite new, but *it didn't cool*! Do you think that's why the seller threw it into the deal? LOL When we replaced it I discovered milk could last more than two days without spoiling. (Dumb bunny.)

I've had the same sorry luck with my dishwasher; it's a Fridgeaire (sp?) too. First time in my life I bought an extended warranty; thank goodness! In 4 years I've had a service man here about 8 times. grrrr.......

I am afraid to post....not sure why my post was repeated so many times.
Sorry.

LOL pudgeder.

Carol, I noticed that ever since we've been able to post images directly from our computer that the spam safeguard (i.e., you can't post twice in a row) feature is gone.

We too had a Kenmore for more 18 years. Our new Kenmore Elite is now 6 years old and the ice maker just gave out last month. We also had a meltdown (literally) inside the fridge section when the inside lights didn't go off after the door was closed, resulting in the entire light housing to melt and clear plastic cover fall off, leaving a nasty burning smell inside the fridge. What a weird thing to open your fridge and smell smoke! Turns out it's a known problem and has been recalled.

We will have both problems fixed next Friday, but first we need to have our kitchen contractor from 5 years ago coming out and show us how to get the fridge out of the box they built a 1/4" too narrow for our model. Took two beefy guys 'squeezing' the sides to wedge it in. Can't even slip a piece of paper between the fridge and box sides and top. We've dreaded the day we needed service (which if course has now come) and just prayed we didn't have a water hose leak on our beautiful (discontinued) wood kitchen floor. The contractor knew the day would come that they would have to deal with it for us and are more than happy to oblige by coming out next Friday at 7:30am to pop the fridge out.

I'm happy to hear you didn't lose too much Azzalea. I'm going to have to use our neighbors as a backup if ours is off for more than a few hours, a friend sent us a huge Omaha Steak gift pack for Christmas representing the most we've ever, in 40 years, had in a freezer.

Jodi-

azzalea - sorry abour your freezer. If you bought a new fridge I would be watching it carefully too. Our fridge started acting up at 1 1/2 years old - I went on to the model (Whirlpool) fridge problems site so kindly posted on That Home Site and everyone seemed to be having the same problem. Our previous fridge - a GE - lasted 8 years. We had to go with the Whirlpool due to space constraints. They are making fridges taller and wider and we needed a fridge that would fit under the cupboards.

carol - When we go away for a week I unplug the fridge. Met a man in Italy who had a 1/12 year old top of the line GE - sitting on wood floors. You can guess what happened.

jodi - Some Kenmore fridges are made by LG. LG had the problem with the light not going off when the fridge door was shut. You were lucky you didn't have a house fire. I almost purchased an LG (apparently the appliance owner had sold the same fridge to his "little old mother") - right. I found the info on That Home Site and I wasn't even looking for it. But there is a whole thread related to the problem and the Kenmore is mentioned - some people cancelled their orders. I check the specs and sure enough the type of light bulb in the fridge was the type that would not shut off and overheat.

Then of course there are people who have 50 year old fridges sitting in their basements being used for beer/pop/extra food - that work perfectly. They may burn more energy, but I have to think that if you compared the cost of said extra energy with the likelihood of having to replace a fridge every 5 years (if you are lucky) that it might well work in your favour to keep the old fridge.

Our Kenmore Elite Washer/Dryer front loaders lasted 8 years - and that was after repair of the Spin Cycle and the Dryer Drum - they both broke the same day with clothes in the washer. There are only the two of us and I hardly use the dryer. We live in a small bungalow and the compact front loaders are now being made 3 inches deeper so that was a problem for us - we needed room for the vent. That meant buying Bosch subcompacts. We live in Canada - Washer was close to $1,800 with taxes and dryer wasn't far behind. We could have purchased full sized Bosch units for 1/2 the price. The only other option was the compact LG - but it was condensor - and I won't buy a condensor in Canada - Europe yes, Canada, not a chance. Again we hardly using the dryer and I expect the repaired Whirlpool fridge to die at any moment. We paid by credit card so received the extra year warranty, but only the problems covered by the original warranty are covered by the credit card and the original 12 month warranty specifically excluded just about everything that could go wrong. Ours makes a loud rattling sound - apparently this is "normal". Many brands are made by Whirlpool - the stories on the fridge problems site are pretty bad. We did lose a significant amount of food - twice. Whirlpool excludes lost food from its warranty - and claiming it on our house insurance would have been less than our deductible and of course resulted in increased premiums.

Just to update--we spoke to the Frigidaire gal on Thursday. The paperwork was being sent to Lowe's (estimated 24 hours), then we were supposed to hear something. Anyone want to place a bet on that? Nope, nothing yet. Now over 2 weeks without a freezer, during which we've been trying constantly to get some answers, and so far as we know--no parts nor replacement freezer have been ordered for us.

We really think we'll probably end up buying another freezer, a better one, hopefully, and donating this one--be it repaired or replaced--to get the tax write-off.

Eccentric, you are right, we chose the Kenmore Elite by LG because the basket in the freezer area let less cold air out when the door was opened because of the design. I'll have to go find the GW info you referred to before next Friday's service call.

Azzalea, sure hope you hear something soon. You'd think you'd bought a washer instead of a freezer because they're really putting you through the wringer. :-)

Jodi-