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Kudos to Overstocks!

14 years ago

Or O, as they like to be called now. I thought I had not received an order of earrings, and called the day before Christmas. The customer service person was so nice and never questioned my integrity. She told me it had indeed been delivered, (as the tracking number showed,) and that she would put a trace on it and send out a new pair as soon as possible.

Lo and behold, as we were putting presents from mailing boxes under the tree that night, there was the small box; some member of my family who shall remain nameless had brought it in and put it on the hall table, from which it must have slipped down among the bigger boxes. (All this sounds like we had a whole lot of boxes, but we did not-- we're just not very neat people!) I sent an email to ask them to cancel the trace and new order for replacement earrings immediately, and heard back from them this morning thanking me for writing and telling me the process had been cancelled. It was all very polite, and then I received a phone call this afternoon from the original customer service person to follow up, as the email had a different number on it and she didn't know I'd found the package. All in all, they were very kind and polite, and never once gave me the feeling that I'm the ding dong that I was!

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