Pharmacy had a question for me

14 years ago

I was recently in my local drug store which will remain nameless and was told that they wanted me to fill out a questionaire as to why I never had my prescriptions filled in their pharmacy. My response:

As a matter of fact we did have our prescriptions filled here for many years, up until approximately 2004. We did so because XXX is the closest pharmacy to our home, actually within walking distance. This was in spite of the fact that every time we brought one in we were told that it would be two hours before it was ready, and on many occasions we would have to wait even longer when we returned. I can understand that sometimes a store gets busy and that there are delays but I'm saying EVERY time, even when the store was virtually empty of customers.

The breaking point came when two of my daughters were sick at the same time and I brought in two identical prescriptions from our family doctor for them. Two hours, I was told. I returned two hours later to find that only one prescription was available. When I informed the technician that there should be two they looked high and low for the other prescription slip and could not find it. I can only assume that someone neglected to see that they were for two different patients, thought that one was a duplicate copy and threw it away. If you make a mistake like that it isn?t much of a stretch to think you might also mistakenly distribute the wrong medication or dosage as well.

After that day we began having out prescriptions filled at YYY Pharmacy even though it was farther away. What a difference! "Would you like to wait?" is what they would say, and the prescription would be ready in as little as five minutes! We continued to patronize that store until YYY was acquired by XXX and the store at that location closed. Now we get our prescriptions filled at the ZZZ even though it's even further distant. While they are not as fast as YYY was many times a prescription is ready within fifteen minutes and if I'm told to come back it's never more than an hour - plus it's ready when promised.

I continue to patronize XXX for non prescription items because it is convenient location wise, but they've permanently lost me as a customer for prescription drugs. I'm happy with ZZZ and see no reason to change.

Anything like this ever happen to you?

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Comments (6)

donna_loomis
14 years ago
A couple of years ago I had four prescriptions filled at one time for my mom. After she had been taking her new meds for at least a week, I noticed that the handful of pills that she was getting ready to take had two pills that looked very similar to me. I asked her to let me see them and found that they were identical. I then looked at the bottles and although they were marked with different names they contained the same pills.

I took them back to the pharmacy and explained the problem. They insisted that they had filled them correctly and that she must have emptied one bottle and put some of the pills from the other bottle into that one. Really? Come on. I counted the pills from the two bottles and the sum was more than either of the bottles had marked on them. Grudgingly, they admitted their mistake and fixed it. But no real apology. And for over a week Mom had been taking twice as much of one thing as she should, and none of another thing that she SHOULD have been taking. Thank goodness she suffered no ill effects.
Sally Brownlee
14 years ago
it is not a brick and mortar store, but I am currently dealing with a medical insurance lender.
My SO had cataract surgery and a lens implant. They offered us a 12 month no interest loan and we applied.
We got the first invoice in August. Paid it.
About late Sept SO asks me if I saw the Sept bill? I hadn't so he called them. By then it was past due and the rep said to pay Sept and Oct together and write a note he spoke to her and she would wave the late fee.
Well, in Oct the calls started coming...during the day when we both work, about 3 times a week. They leave a recorded message saying they need to speak to him.
He has tried to call several times only to be on hold for at least 30 minutes. He gets very frustrated and hangs up. He works 9-10 hour days. 30 minutes on hold is a big deal when he only has a few free hours.
I have called 3 times during the day and actually spoke to an agent. ( he cannot call during the day)
We received Nov bill and it had a credit for the late fee, and a CHARGE for the late fee. I dont get it at all....

Because we are not married they cannot give me information, but I have told them to call him after 6:00pm if they need to speak to him. The last lady was very nice, said she would personally call. She actually alluded to the fact the calls were coming because of the late payment, I explained it all to her very patiently and polite.
That was 2 weeks ago and still no call after 6:00, but they continue to call during the day.
I am so frustrated I told him last night to just pay it off - interest free or not.
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vala55
14 years ago
My pharmacy is the least expensive in the city. They are constantly busy, but you never have to wait even 10 minutes. He knows his competitor's prices and he goes under them all, including Walmart.
sue_va
14 years ago
No problems with Kroger for my RXs. And now they do the automatic renewal; I don't even have to call it in. They call to let me know it is ready.

That is such a help.

Sue
linda_in_iowa
14 years ago
I changed pharmacies last year. The first pharmacy I did business with here shorted me on pills twice. The first time, the pharm. tech. denied there was an error. The second time with a strong antibiotic right after I got out of the hospital. When I took the bottle back they gave me more pills and apologized.
The pharmacy I go to now is in the same building as my doctor's office and just a couple of blocks away from my home. They are so quick about filling prescriptions and when I call in a refill through the automated system they tell me my prescription will be ready in one hour. My copay is the same no matter where I go.
workoutlady
14 years ago
My daughter had that problem with a pharmacy in her local town. They were always losing her prescription and making her wait for a long time even when there was no one in the store. She finally started going to the next town over and she said they knew her name by the third time in (she goes in once a month.) Customer service sure does make a huge difference.

Pharmacy had a question for me

Comments (6)

donna_loomis

Sally Brownlee

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