Mixing KitchenAid Proline and Architect appliances - handles
11 years ago
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- 11 years ago
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KitchenAid Architect Series II KIRS608BSS induction range
Comments (24)I bought this KitchenAid in March of last year. 2 weeks after it was delivered it shut down. Meaning there were no light on the display & it would not come on. We called customer service & they said turning the breaker off & on again would reset the range. We flipped the breaker to reset it & it worked again. Over the next several months, we had to continue to do this as it would just go off. It finally got to where this didn't reset the range & we called to get it repaired. When the repairman arrived & we turned the breaker back on & it worked! (They wanted to charge me the $135.00 service call fee as there wasn't anything wrong with my range) A week later my husband went to use the range & there was a letter "K" showing but the range wouldn't work even after flipping the breaker. The letter "K" did go away though. We again called & a repairman came out. Told us there was no letter "K" code, we must have been mistaken but the oven would not work so he ordered a relay switch saying that was what was wrong. A week later the part came in & they put it on. Oven worked. About 3 weeks later (3 days before Thanksgiving) the whole range would not work so another repairman was sent, parts ordered but we had to cancel Thanksgiving dinner at my house as the range would not be working in time. They did get the parts on & the range worked once again. Then 4 days before Christmas the electronic reading on the range said "Function not supported" when we went to use the oven. They said they couldn't get a repairman out before January 7th. When I told them that was unacceptable, they called a different repairman & again ordered parts but they wouldn't be available before Christmas. I finally found a corporate person & explained everything to him. After he investigated, he said they would replace my range January 2nd. A week later, someone called me saying they were shipping my replacement range & it would arrive end of January. We were now using a Toaster oven to bake. Last week we still hadn't heard when it would arrive so we called & were told it would ship on Wednesday. Yesterday it still didn't come so I called corporate again & was told the ship date was moved out to April..... They did finally offer me a different range but it would be several weeks before arrival. I told them that I am just going to go & buy another range as I need to cook for my family. They finally agreed to refund my money for the defective one after I send them the original receipt but it would take about 4-6 weeks for them to come & get the range & give me my money back. I know this is very long but I thought it might help you with your decision. I would strongly recommend you not purchase this KitchenAid range. It has taken me months of frustration & no way to cook properly to finally get where I am with the company & I am still out $1800.00 for another month or so. I even researched induction ranges before I bought the KitchenAid. Obviously not well enough! By the way, I do love the induction type range. It cooks amazingly well & even. Good luck!...See MoreKitchen Aid Appliances
Comments (12)I would never buy another KitchenAid anything. I bought an Architect series DW several years ago. Couldn't stand it. It was a pain to load, things tipped over. It did clean adequately. I got EXPO to take it back and bought my Bosch, LOVED IT. Sold that house a year ago and in the remodel we are currently doing in our "new" Victorian house, we just put in our second Bosch. Both of mine were the top of the line hidden-control type. My double KA convection ovens. Didn't like them because they kept overbrowning things on the top because of how they were designed to have both elements on at certain times. I know it's that's not compelling; but it was five years ago and i can't recall the details. I also had the 50 lb icemaker which broke so many times under warranty that they extended the warranty for a couple of years for us. What a pain....See MoreAny KitchenAid Architect II Wall Oven Users???
Comments (22)charlyinfl, Thanks so much for the suggestion. I was excited when I read your post and could hardly wait till this morning for my (engineer) husband to test the oven. If the bake coil wasn't working it would explain everything. Alas....it's working fine. At least it's heating up as expected. I called KitchenAid for service tho, because the bread dough proofing function doesn't work at all...the oven doesn't get the least bit warm...and I'm hoping that the serviceperson will have some ideas about the other problem too. (Kitchenaid says it's normal for the broil element to come on while baking, and didn't offer to have someone look at it.) This must be my bad day tho...Kitchaid aid phone customer service say "offices temporarily closed"...and their online scheduling service is also not working. But I'll persevere with this, especially since you say yours works fine. I sure hope it's fixable. Did I mention that my big Christmas turkey was all brown and dried out on top in just 1 1/2 hours, at 325 degrees, with the roast-pan cover on! If I can't get this resolved I think I'm going to bite the bullet, pay for a new oven and the cost of building it in, and get back to normal in my kitchen. Thanks again for trying to be helpful. I'll keep you posted. Carly...See MoreInterested in recent experiences with KitchenAid Appliances
Comments (3)I have KA dishwasher, double ovens, built-in microwave, electric cooktop, and side by side fridge all in the Pro series. They are almost two years old. No problems as of yet. My only complaint is that the convection on the ovens and the cool down is a little louder than I'd like (louder than my previous GE profile). The dishwasher though is whisper quiet! I have to actually look for the light to see if it's running. Don't know if this helps or not since most of your selections are different than mine......See MoreRelated Professionals
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