What a Day!! Granite broke!!

10 years ago

I was so thrilled this morning to know my Beautiful Bianco Romano was being installed along with my Big Deep single sink.
When they arrived Patrick the fabricator checked everything out again...He had told the workers to give him a little more room for the stove between the two cabinets...which they did.
He then said "Now the Magic begins"
I had taken a sneak peak and from what I saw I was thrilled.
He first brought in the piece that had the small snack bar attached to it...And he had done the end of the slab I had asked for....It was Beautiful.
Then came the next piece with the large sink cutout...they had it about a inch or less from the cabinet tops and one of the helpers changed his grip and the pressure was too much and it cracked!!! I was literally sick.....the two pieces were matched up exactly and it would have been perfect......
He brought the other side in and it was lovely...the edge was beautiful...Nothing fancy but very pretty!
The granite looks so good with the cabinets...and the grey that is in it....turns to the color I have on the walls Tranquility....a soft beautiful blue- grey - green....depending on which way the light is hitting it.
Patrick apologized over and over and promised to try and match the next one as well as this one. We had picked out two slabs the last day I went...so hopefully he will be able to.
So no sink or water today....probably next Tues if all goes well.
The fabricator is in Nashville...about 100 miles away...so I really felt sorry for him also! A long trip to and from and besides the time lost...lots of money for sure.
As soon as the granite goes in, I will post a picture.... But will wait until all is finished Before choosing backsplash. I had one picked out that looked Beautiful with the cabinets and walls....but once the floor was put in...I had second thoughts...felt it looked to busy....and now after part of the granite is done...Sure it isn't the one....so will wait.

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Comments (13)

Holly- Kay
10 years ago
So sorry that your granite broke. I so hope the next time is the charm!
homebuyer23
10 years ago
Yikes! Oh no. I'm so sorry to hear that! It sounds like they're going to do everything they can for you to make you happy and sounds like you're keeping a positive attitude. Just take a deep breath and try to patiently wait for the resolution.
Almost every major milestone of our remodel came with a big setback like that. It's beyond frustrating.
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When we first picked out our stone and put the deposit down, they went through the ceremony of putting your name on the slab. Ha! that meant nothing. I was insistent about picking the part I wanted on the peninsula so I had to go revisit "my slab". It was not our slab. They convinced me that it was by saying that it is part of the same lot and they are all identical like a slice a bread. I felt so uneasy that I sneaked back in to take a picture to compare with pictures we took from our original slab. To my surprise, that slab was different from the one I saw last. huh? I told them I wanted to see the exact slab that was going to be used in my kitchen and that's when they told me that they just take the next available slab based on the schedule so it doesn't matter if your name gets put on a slab, that slab will go to the next job scheduled. He guaranteed me that our job was next so I was looking at my slab. It worked out because I happen to like that slab more than the original but what if I didn't? Granted, they were all in the same family but to me a slab is like a painting. You fall in love with certain variations, pattern, coloring that may not be present in the next slab depending on stone. I came very close to showing up when they were actually cutting my stone, (which I would recommend to anyone that is really concerned) but definitely try to "visit" a few days prior to fabrication and ask to see the stone they are going to use for your job.
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Latest update!! I just came back from the original granite yard and saw the last remaining slab. It does have a crack going all the way through but it is far enough to one side that they can cut my laundry counter with it. I am SO GLAD I did not agree to the darker one going in yesterday before I saw this. It is a PERFECT MATCH to my existing granite. I must admit I feel terrible that the fabricator has to spend $$ on a whole new slab for one piece but then again I am spending over 11K on him and want to be happy. (Whoever mentioned to me that I will have to look at it for the rest of my life - that's what I keep thinking!) I had a realtor friend who used to be a construction supervisor come over this morning and look at everything. He said it all looks good with the exception of the chip in the sink and the 5/16" gap between the granite and the wall. He thinks they should replace both of those. I may use those as bargaining points for something else because there are no more slabs. Meeting with GC tomorrow, we'll see what he says. Thanks everyone for all of your advice and support this weekend!! I'll post pictures when its all done!!
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azmom
10 years ago
If the helper needed to change his grip, it is likely the way he hold it was wrong. Good thing he changed the grip so it did not hurt him, instead, it hurt the slab.

At least now you know the fabricator is capable of doing a good job. Things will turn out good. Don't forget post photos when all is done. Best luck!
Sarina
10 years ago
Oh my :( I bet they felt so bad.
smiling
10 years ago
Oh No! So sorry to hear that, and I hope the replacement is swift and just as beautiful. I am glad that no one was hurt as the piece broke.
annkh_nd
10 years ago
Make sure you have cookies or donuts for Patrick and his crew when they came back! He sounds like exactly the kind of professional you want on your project.

Good luck with the replacement.
Mgoblue85
10 years ago
What a bummer!!! Glad no one was hurt or that the break didn't cause damage to your cabinets or floor. I guess the one positive note - besides having a good fabricator - is you know for sure you like the stone with everything else. Fingers crossed that everything works out next time.
User
10 years ago
They should epoxy the crack. It's really NOT a big deal. The epoxied crack will actually be stronger than the stone elsewhere. If they can do that and get it seated, it will be fine from the strength aspect. And if they are skilled with the epoxy, it will be either invisible, or look like a natural fissure in the stone.
PRO
Granite City Services
10 years ago
I am a fabricator.

Unfortunately this happens occasionally even when no one made a mistake. It is an unavoidable aspect of working with natural stone.

You are actually in a pretty good situation in that:

1. you are responding rationally and giving the fabricator time to work it out
2. more importantly, there is matching stone available.

good luck going forward. Sounds like everything will turn out fine for you.
sjhockeyfan325
10 years ago
Oh, I feel for you. When our granite arrived at our house, the installers came in, looked at the kitchen, looked at the granite, and said "how many sinks do you have?" They had cut the granite with the large sink where the prep sink should have been and there was no cutout at all for the second sink. Oops. Fortunately, the "next" slab was still available, which they bought the next morning, and we just had to wait an extra week or so for fabrication and install. I hope your"fix" goes as smoothly!
mlweaving_Marji
10 years ago
Oh Calyle, I'm sick for you. As others have said, it's fortunate that you're dealing with a good contractor and that it is going to be fixable. Still, I think I'd sit down and have a good cry.
I hope all goes well with the replacement.
kylady7
Original Author
10 years ago
Thanks Everyone for all your responses

hollysprings....In regards to fixing it with epoxy....After it cracked...when they tried to remove it ....the stone cracked in other places around the sink.
Patrick said the lighter the stone and the more variations in it...the weaker it is... I am trying to look at this as just a small ripple in the scheme of things....I have confidence in him that he will do his very best.
annkh...I had not even thought about donuts or cookies....Depending on the time of day they get here...I will certainly remember to do that...thanks so much for the suggestion.
I am anxious to get it in...and post a picture...
thanks again everyone for caring...this is such a fantastic group...so glad I found the forum!! What a help in so many aspects of this demo and remodel.
rkb21
10 years ago
Sorry to hear about what happened, but it sounds like they are really trying to help sort this out for you. I can't wait to see the finished product!

What a Day!! Granite broke!!

Comments (13)

Holly- Kay

homebuyer23

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What a Day!! Granite broke!!

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