Silestone saga- buyer beware

15 years ago

Okay, guys, some of you know that 2 weeks ago my Silestone quartz counters were supposed to be installed. The installer called that morning to say that one side was scratched, and they were going to send them back because the scratch is too noticeable. I told the installers to check, recheck, and recheck the new slabs before delivering them. Then, one week later, they sent me the new pieces, and guess what? Nobody noticed that the radiuses were wrong, one rounded corner, 2 square. And there was a chip on one edge. Luckily, the sink side was the one that had the correct (rounded ) corner, and we were able to get that one installed so my plumber could come. (yeah! Running water!)

My 2 other pieces were supposed to be installed today. Well, they called me this morning to say that they have to cancel because one of their installers is sick. I told them that i dont care if they come in the middle of the night, they have 24 hours to get this done. So, at 5 pm today, my "new " slabs arrived, and they are the wrong measurements. The piece behind the stove is too short, and the other side (where my appliance garage should have gone 2 weeks ago!) is not deep enough, so there is almost no overhang over the cabinets!

Right now they are upstairs furiously measuring and remeasuring. I just don't know what to do anymore! Silestone corporate HQ is getting a big fat phone call from me tomorrow. This is just insane.

any advice is welcome!

thanks,

LC

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Comments (7)

MariposaTraicionera
15 years ago
Who are you dealing with? Therein lies the problem. Your fabricator sounds like they need some lessons.
lacuisine
Original Author
15 years ago
Silestone is the fabricator. They do not allow anyone else to fabricate. However, they have certified installers who do the templating and installing. That's who i am dealing with. Now. But I will call Silestone directly tomorrow.
LC
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kompy
15 years ago
I knew that Cambria fabricates their own....but Silestone too? Anyway...good luck calling them. Maybe they are better now. But 6 or so years ago...it was pretty bad.
lacuisine
Original Author
15 years ago
yes, cambria and silestone are the only ones who fabricate their own tops. And, no, clearly they are not any better than 6 years ago! Very bad choice on my part.

LC
edlakin
15 years ago
how frustrating!
bayareafrancy
15 years ago
I had a similar experience when I got mine in my previous house, back in 2001. They measured wrong, and then tried to install a piece with a giant gap at the wall. TheHusband insisted on a new piece. But they did install a different part, with a big ole caulked gap at that wall. We had a manager come out a few days later, and he removed that piece too. Then, the replacement piece arrived with the corrected measurement. Still too short! But we kept it, b/c tile just barely covered the gap.

Over the next 4 years, we had numerous chips/pits, and one big thermal crack. They did a shoddy job patching the chips. When I tried to contact the manager, he basically blew me off, and hid from all my calls!

I almost, almost used them again, only because they had a special color that I really loved. I was going to call them, review all my problems with them, and ask them for one good reason why I should trust them with my counters again. Luckily, I was able to do soapstone instead!

So you have my sympathy! I hope you get this worked out!!

:-(

francy
mahatmacat1
15 years ago
Wow...I'm glad we ended up with Silestone remnants bought off Craigslist and have been fabricating them ourselves for our master bath and our laundry room...what you've been through really stinks.

Silestone saga- buyer beware

Comments (7)

MariposaTraicionera

lacuisine
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kompy

lacuisine
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mahatmacat1

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Silestone saga- buyer beware

Comments (7)

MariposaTraicionera

lacuisineOriginal Author

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kompy

lacuisineOriginal Author

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lacuisine
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