My Delta faucet story and a quick question
This morning we had a new Delta faucet installed in the kitchen. Here is a picture of it (Delta Cassidy) and the story of how we came to 'need' a new faucet.
About a month ago, the faucet in the kitchen developed a problem with the water pressure, giving us little to no water when the faucet was turned on. My DH contacted customer service at Delta, explained the problem and gave them the model #. They sent the parts (no charge) to fix the pull out portion of our faucet. However, when they parts arrived, they were not for our faucet. DH called customer service again and explained the problem. Turns out, our faucet (that is less than 10 years old) is not available anymore. I wish they had told us that in the first phone call. We were then advised to pick out a completely new faucet and they would send it to us (at no charge!). They even expedited the delivery so it would arrive in time for us to install it before Thanksgiving, so I must say, their customer service is very good. However, there's still a part of me that feels a faucet should not need repairs twice (we had another problem, which was fixable, a few years ago) in less than 10 years.
So with our new style faucet, here is my question for anyone who has a faucet like our new one, with the control handle on the side. When the handle is straight up, is your water hot or cold? I ask this because after the faucet was installed, when the handle was straight up, the water was cold, even tho you see an 'H' and when the handle was straight out toward you, the water was hot, but you see a 'C'. The plumber reversed the water lines so the temperature of the water matches the letter you see on the handle (even tho this goes against the standard of cold on the right and hot on the left). It probably doesn't make any difference, but I'm just curious to how other faucets are set up.
Comments (10)
pokyhoky
10 years agoRelated Discussions
Delta Faucets - tops for customer service
Comments (2)I have a Delta Venetian Bronze kitchen faucet. It was installed (diy) in 2002. No problems whatsoever but we did have to call Delta before we installed the faucet due to concerns about the thickness of our granite. The Delta rep knew exactly what my concern was and knew what I needed. She shipped it right out at no charge and I think it was 2-day shipping. I wanted to use Delta for the bathroom remodel in 2007 but I found the exact look I was wanted with Jado. +1 for Delta (and Jado for that matter) :)...See MoreQuick question regarding sink faucet mounting types...
Comments (2)They will work fine, but you'll have extra holes in your countertop. The solution for this is to use the escutcheon that comes with most faucets. It's purpose seems to be exactly that - covering up superfluous holes....See Morehelp please: delta or moen kitchen faucets
Comments (15)Moen is so much better than Delta but you have to buy from a plumbing supply store. Moen's faucets are not the same (cheaply made) when you buy form H.D. or Lowe's, that's why they cost less. I've had the same Moen faucets in my bathrooms for over 15 years. I recently remodeled my bathrooms but wanted to keep my chrome finish Moen faucets and the plumber couldn't believe how easy it was to re-install a 15 year old faucet!!! I put Kohler in the kitchen sink and regretted after finish started to scratch off and I am replacing with a new Moen (Brantford model #7185CSL). Can anyone share information about this new mode.!!! Lot's of luck if you decided on the Delta. I just wanted to clear Moen's name for those that didn't have a positive experience. Maybe you had the "cheaper" versions????????????????...See Morequestions re the delta pilar faucet (touch on/off one)
Comments (9)You all have made me very happy because I really wanted to try the Pilar for my weird install, but I got to looking at the pics on line and wondered if it swiveled. And it does!!!!! So here's my plan: last week I lucked into buying a great used Elkay Lustertone sink at my local Habitat Store. It wasn't what I set out to buy, but one of those times where the unexpected filled the bill better than what I thought I wanted. I wasn't planning on a stainless steel prep, but this old sink was cheap ($10) and my husband said just buy it and we'll use it to try out the placement and utility to see if we like having a prep sink. So I got it and spent half a day scrubbing/polishing and, ulitmately, buffing it. What I wasn't expecting is that Lustertone is such lovely material that it cleans up so well. I got the rust, hard water scum, scratches, and vile grungy-faucet crud off completely. Tonight, it's sitting in my dining room, just glowing. The thing is, it's a top mount and I wanted an undermount, and it has three faucet holes. And it's rectangular 13.5 X 16.5. What to do...? So (since it's just a test sink anyway, I sez to myself), why not turn 90 degress so it's wider side-to-side rather than deeper front-to-back, because I think it was Buehl who mentioned that wider felt better to use. Then I decided to undermount it anyway with a positive reveal that follows along that little ridge that surrounds all drop sinks. This leaves the three holes located on a flat deck area about 3/16ths inch lower than the little ridge which I think will make things easier since I am plopping this baby in a wood countertop (IKEA BB) and the farther away the wood is from the water, the better. But now I have three visible holes running along the side of the sink deck, not at the back, as the sink was planned. However, this is going to be installed in a relatively narrow (28") island work surface that may sometimes have people using it from both sides, so not having a row of faucets sort of walling off the back of the sink from the other side would be good. If I orient it so the faucets are on the right side, I could arrange the three holes with (from farther back to closer) faucet, control lever and soap dispenser. That way users on the opposite side would have some use of the sink (may be not the soap dispenser). It won't be quite as convenient from the opposite as it will be from the principal side, though still OK, I think. But for this to work well, it was critical that the faucet swivel so it could be pushed a bit out of the way when need from either side. And you all tell me it does! Yeah! And once it's on, operators from both sides can turn it on with a touch. Perfect. Many thanks to all who answered my question so quickly and thoroughly. Can't beat the Kitchen Forum! L...See More
porkandham
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