I am in Nj, and I called the store in Nj and ordered over the phone, it will be shipped to me at no charge. Can you call one of the stores from your state and try that??

I had read about the outrageous shipping charges before. When I was considering buying their cabinet hardware, I talked to a couple store employees. I was told by several people that if I ordered from the store or called the local store to order by phone that the shipping fees would be waived. I was surprised to hear this because I had read here on GW that this absolutely would not happen. I asked two different employees when I was in the store, and DH called to confirm on another day.

Anyway, their shipping fees do seem insane, but it sounds like some stores are willing to waive the fees. You might want to ask just in case.

Our local store wouldn't waive shipping charges for items they had on display but don't stock. We asked, and the clerk acted like we were nuts to think that a store would offer free shipping in that situation.9856353 Then when we had to return some pulls and order some others (different size), they were going to charge shipping on the exchange!! I managed to get the manager to waive that, but I've never had that experience with a store before. Exchanges have always had free shipping. Then it took almost 4 weeks before we received credits for the merchandise we returned. That's 4 weeks that they had our returned merchandise, but they were still holding on to our money. It's insane.

I also can't stand the new look of their stores. They're kind of dark and depressing and feel dirty because they're so dim.

Can you tell I won't shop there again?

I've been working on picking out knobs, etc. Bought 6 (all different) at the store June 30. Went back to the store July 3 to return 2 of the previously purchased knobs and to buy 30 more knobs of the types I liked. Turns out that they were having a unadvertised 20% off for the 4th of July. So I received 20% off the 30 knobs that I bought. Just noticed today that for the 2 knobs that I bought at full price on June 30, they only credited me 80% of the purchase price - I guess the 20% off included credits on returns. I'm heading back one night this week to argue the point. Still can't believe that!

I am just so annoyed. I called about 10 different stores all over the US trying to find a store that would waive shipping. I got the whole, well we carry that in PN not PC so no, you have to pay shipping. I could not keep track of what they did and did not carry and just ended up ordering online. I also had bought some laundry carts from the website a few weeks ago. I just noticed one had a huge grease mark on it. When I called to get someone to exchange it he gave me a full interrogation as to why it took me two weeks to open it and inspect it! I was so annoyed, if I did not have my folding station in the laundry built to accomodate these carts, I would have returned them all!

Michelle16- Which store in NJ? I would love to know who is willing to do this!

I also called (a few months ago) and was told they waive shipping on some items, but not what I wanted to order. When you return items to the store they ship it back for you and it does take a while to get the credit. And, yes, the stores are so dim you can barely see what you are looking for. Not my favorite place.

I'm so annoyed as well. On-line RH shipping charges are based on the price of the item, not the weight or size. So, if you buy a small decorative item that weighs one pound and costs $250 you will have to pay $25 to have it shipped. Total rip off. Plus, I've been charged shipping even it I go to the store and the item is not in stock or carried in the store.

RH @ king of Prussia in pa will do it. I placed my order via phone and they had it shipped to my house for free! When I had to do some returns, I did have to take them up to the store or pay shipping to return.

just chiming in to vent a bit...I would love to order a RH pendant light fixture - currently on sale for $469 - BUT the lovely flat rate "furniture" delivery fee of a "mere" $199.00 makes it an absolute deal-breaker. If anyone in the Atlanta area is in the same situation and would like to combine orders so, as to split/share the flat-rate delivery fee, please let me know. thanks!!

I was going to order a chandelier for $2500 and the shipping was going to be $499 rediculous!!! I cancelled the order.

Agreed! It is completely outrageous. The more you spend, the higher the shipping fees are. I am getting 2 sconces, about 8" long each, and the shipping is $125! This comes close to negating the member discount. Super annoying.

That is exactly what I told them. i was going to get the membership but then the shipping negated the savings from the membership fee. So I found a place in florida that has a very similar chandelier looks to be the same quality, I got a larger chandelier than I was going to get at RH for less money and the shipping is FREE!!! I contacted RH and complained about the shipping fees and said I was going to cancel my order (sometimes places will cut shipping in half if you say that) they were like we stand by our fees. i said well you should see the conversation at HOUZZ about your shipping fees.

Hmmm, maybe it depends on where you live? For me it was $249 for unlimited furniture delivery as I’m within 50 miles of a distribution center. Two of the items (very heavy cabinets) were an additional $250 because of their weight. Probably best to order everything at once, if you’re doing a huge order.

Be careful when ordering from RH. The quality of their merchandise is very questionnable, especially considering how much they charge. I do like their style, but they use really cheap materials and low quality workmanship. Stuff just doesn't last very long. They are generous about accepting returns, even years later. They know it's junky quality.