Silestone countertops?
mease44
15 years ago
Featured Answer
Sort by:Oldest
Comments (41)
bronwynsmom
15 years agodanielle00
15 years agoRelated Discussions
Problem of the new Silestone countertop, help!
Comments (6)We purchased SILESTONE (COSENTINO) (Roseville, Ca) counter tops for our kitchen remodel from LOWES (Cotati Ca.) on 3/4/2016. After discussing different installation options, we chose to use Lowes installer which was COUNTER FIT STONE (Sacramento Ca.). All 3 of these companies knowingly sold / installed an inferior countertop which came with a useless 20-year warranty. The SILESTONE countertops were installed by COUNTER FIT STONE on 3/28/2016. Fast forward to Thanksgiving 2017 – YES, a mere 20 MONTHS after the installation. While cleaning the kitchen my wife noticed an approximately 6-inch crack running from the corner seam (were countertops make a 90-degree bend along wall) towards the sink. This spot of the counter top is in what we refer to as “no mans land” meaning the only thing you place in the corner were the crack is located is a picture or napkin basket. No cooking, No prepping, No washing of any items, nothing happens use-wise in this area of the kitchen and there is a visible crack. Just for the record my house was built in 1952 so I am not going to buy the “house settling” story. No worries I thought (Big Mistake), we have a 20 Year warranty and it has only been 20 Months…. No problem – Right? Absolutely Wrong. This is where all three companies – SILESTONE (COSENTINO), COUNTER FIT STONE & LOWES have collected their monies and now do not give two cents about the crappy product and crappy warranty they have sold and installed in your home – That’s Customer Care at its best. I emailed Lowes kitchen design department first 11/27/2017 to report the problem, they emailed SILESTONE (COSENTINO) which in turn issued a warranty claim number. SILESTONE (COSENTINO) advised that the installer - COUNTER FIT STONE would need to come out and inspect the crack. No problem, just let me know when and I would be there. Keep in mind this was November of 2017, No one ever contacted me to come out and inspect the problem. I have over a dozen emails for exactly 1 year where I am trying to get some sort of response from any of the 3 companies that profited from this transaction and NONE of them have responded. Today I sent yet another inquiry in regards to the warranty and finally received a response from COUNTER FIT STONE that the warranty claim had been denied as it was “Not a Manufacture Defect”…..What?…OK…what is it then is my question with no response. I guess a crack in an expensive counter top stone is normal after 20 months? After reviewing online complaints (www.complaintboards.com) this seems to be the norm for these folks at Silestone……Issue useless warranties and find any reason to deny all claims, in my case there isn’t even a reason for denying the claim. No one came out and inspected the crack. The claim was just denied after the Silestone countertop cracked within 20 Months of install. Please stay away from all 3 companies stated above as they all are dishonest companies that need to learn a lesson in CUSTOMER SERVICE and HONEST DEALINGS. BUYER BEWARE....See MoreGood choice for Silestone countertops?
Comments (1)The first question to ask yourself is your space big enough to have two different counter tops? If your space is average to small I would recommend keeping your tops the same since you already have your island a different finish from the perimeter cabinets. If your space does lend itself to multiple finishes, then I would suggest doing something totally different and possibly more solid or calming. You don't want it to look like you ran out of one color so you finished it with something else. Just an opinion! :)...See Moresupporting a cantilever silestone countertop
Comments (5)Assuming you aren't wanting brackets, there are ways of "letting in" support rods or flat metal runners to give support without being seen or interferring with your kness. Im not understanding why you aren't addressing this with your counter people. If they are reputable and experienced, they will know how to address this. If you are going the big box store route, maybe not....See MoreBacksplash color with Desert Silver Silestone countertops?
Comments (1)I just got a faux Thassos tile for my kitchen floor, and it is very neutral with a faint pattern from Porcelanosa. You're right that the Carrara has a lot of grey. Be careful that the greys don't clash. You wouldn't want the backsplash grey to read darker than your counter, so maybe go with the Thassos....See Moreelizgonz
15 years agomygar
15 years agojayjay_teacher
15 years agomls99
15 years agojujybean
15 years agoelaine427
15 years agolaurap_2007
15 years agoremodelfla
15 years agoremodelfla
15 years agoMariposaTraicionera
15 years agopat-2008
15 years agohalocrime
15 years agoazstoneconsulting
15 years agosayde
15 years agoazstoneconsulting
15 years agolacuisine
15 years agowritersblock (9b/10a)
15 years agolacuisine
15 years agowritersblock (9b/10a)
15 years agoblondelle
15 years agolacuisine
15 years agolacuisine
15 years agokaralouise
15 years agordsso
15 years agomomali3
15 years agoelizgonz
15 years agomomali3
15 years agomrpandy
15 years agohomeredesign_comcast_net
12 years agocitytheresa2
8 years agoMandy M
8 years agocitytheresa2
8 years agoascorsonelli
8 years agomostcontrary
7 years agodennisklager
7 years agolitman_sheila
5 years agolitman_sheila
5 years agoJames Stirling
last year
Related Stories
KITCHEN COUNTERTOPS7 Low-Maintenance Countertops for Your Dream Kitchen
Fingerprints, stains, resealing requirements ... who needs ’em? These countertop materials look great with little effort
Full StoryKITCHEN DESIGNCountertop and Backsplash: Making the Perfect Match
Zero in on a kitchen combo you'll love with these strategies and great countertop-backsplash mixes for inspiration
Full StoryKITCHEN DESIGNAlternatives to Granite Countertops, Part II
Still looking for a new kind of countertop? Try sodalite, zinc, limestone, onyx and more
Full StoryKITCHEN DESIGNHouzz Quiz: What Kitchen Countertop Is Right For You?
The options for kitchen countertops can seem endless. Take our quiz to help you narrow down your selection
Full StoryBATHROOM DESIGNBathroom Countertops 101: The Top Surface Materials
Explore the pros and cons of 7 popular bathroom countertop materials
Full StoryKITCHEN DESIGNKitchen Countertops 101: Choosing a Surface Material
Explore the pros and cons of 11 kitchen countertop materials. The options may surprise you
Full StoryKITCHEN DESIGN5 Favorite Granites for Gorgeous Kitchen Countertops
See granite types from white to black in action, and learn which cabinet finishes and fixture materials pair best with each
Full StoryMOST POPULARYour Guide to 15 Popular Kitchen Countertop Materials
Get details and costs on top counter materials to help you narrow down the choices for your kitchen
Full StoryHOUSEKEEPINGHow to Clean Marble Countertops and Tile
Acidic solutions can damage your marble surfaces. Here’s how to keep marble looking clean and amazing
Full StoryBATHROOM DESIGNGreen and Clean: Ecofriendly Bath Countertops
Today's green bathroom countertop options represent a trifecta of style, affordability and hygiene
Full Story
elizgonz