Some disassembly is required of course but should be doable. I've gotten into mine several times due to the ice chute clogging. However, it depends on exactly what parts were damaged. The actual water spigot is probably a small plastic spout that's a little further up in the dispenser area from the funnel piece, and I believe the spout is not a separate part, may require replacement of the entire freezer door if the spout is melted/damaged beyond use.

It's 2:46 on Friday afternoon. I started this process at 9am this morning. I am still not able to order the part as I have no email from anyone requesting the information they need to charge the cost. IT seems that this process is not working at all.

Oh yes this thread brings back the retail memories! The one old lady who came into one of the stores and got $5 worth of gas and drops a $100 bill. Nope, don't carry that kind of change. You HAVE to give me change. Well, I'll give you change but make yourself comfortable because you'll be waiting a while until I get enough to cover that amount. OH NO, I"m NOT waiting. Fine, stop back later and get you're change or we'll have the office mail you a check. Then the guy who starts in that he doesn't have a smaller bill and he can't wait so *I* will have to go siphon it out of his tank. Uh, no, YOU can siphon it and return it if you want. Well give me a hose and a can. Don't have one, people around here always pay for the gas that they pump. And before the next comment, didn't you hear? The customer is NOT always right. And how often when they saw I/we wouldn't be intimidated, they would go back into their wallets and cough up a smaller bill. We're not your bank folks. Always entertaining when they'd tell me the only other bills they had were $100s. OK, go to the bank and get change for one of those and come pay me. I'll hold your other one until you come back and pay. Then the lady who came in with a $15 gas purchase and said she would give me $12. Her car can't hold that much gas. Well, obviously it did, and no, I don't accept your offer. Threatens to drive off without paying for it. Fine, I'll call the police for a drive-off. Threatens to call Weights & Measures and I point to the sticker that they were tested and passed. Go ahead and call them. New pumps don't go out of adjustment overnight. Then there's the ones who would drive off with a nozzle in the car and damage a pump and they didn't think they should have to pay for it. Or the one who was going to leave her minor child as collateral while she went to get money. Are you nuts? I'll have the police on the phone for child abandonment the moment you walk out that door. Sheesh. And then they want my full name, address, home phone number... Nope, Call the office and complain if you want. I'm just doing my job. Retail was actually a lot of fun. And quite a learning experience. We started to speculate between employees as to what they did for a living after we figured out certain groups were more trouble than others. And the ones working minimum wage or thereabout were the easiest to get along with and never tried to short us. They had dealt with people before, I think.

I bought black roller shades for the whole first floor in the spring. I received them in about 5 days. We were insanely busy and I did not get them up til about 6 weeks later. I mis-measured and needed to return and get new ones. About half were off by 1/2 inch. I called and they said oh no our return policy is within 30 days. Let me see what I can do. She got the return approved but the policy is they will remake only 4 blinds for free. You need to donate the wrong ones to HFH or somewhere. I was able to make a few of my wrong mistake blinds work upstairs and plan to just have the ones I need made correctly. I think the company went over and above what they needed to do. They were completely professional and courteous. I could not ask for better. It was totally my mistake BTW. I did go to HD first and the real person there was less than pleasant (don't think she liked that I wanted black shades...) which is not normal for my HD. Usually people there are really helpful. But I needed black roller shades and they did not have them. Special order was super expensive. I intend to finish my order with Blinds this fall when I move back to indoor projects.