Pella window problems

16 years ago

We have had an on-going issue with our pella designer series windows for almost 2 years now. If any of you out there have pella windows do you have this problem...when the windows have condensation on them do you see the suction cup marks from the equipment used to pick up the glass during manufacturing? We've been told if they don't wash off they are a defect and pella has acknowleded this...I am just curious if all their windows have this problem.

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Comments (7)

sean_2008
16 years ago
Pella's glass somehow does this. Just make sure you get it fixed asap after 2 years there is no labor warranty on your pella's.
sherry_bob_insightbb_com
13 years ago
We built our house 2 years ago and have had problems with Pella windows from the very 1st month. They sweat between the glass, freeze, then melt and run down the window between the glass. We have contacted Pella many times and we are still trying to get Pella to stand behind their product. This is our 5th house with Pella windows since 1983 and have never had this problem till now. Everybody we contact just passes us on to someone else, getting us nowhere.
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I assume since condensation shows the problem the marks are on the outside or inside of the glass, not in-between the panes. If that is so, then perhaps you could polish the glass with something like Bon Ami on a dampened cloth. I've used that on my auto windshield when spots were otherwise difficult to remove. It even had a GM part number at one time. I have no idea if that would work or if it would void your warranty.
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Please stay away from Pella windows. Pella does not stand behind their products. You can read online about all of the other people who have had problems with Pella. There are several class action law suites going on with Pella. Our family has been homeless for over a year because of the purchase we made with Pella. We purchased 49 windows, installed tham and now are watching them leak water. We have a youtube video for you to watch. We posted a web site for you to view. The web site address is listed on our youtube video. On youtube just search for Pella window problems and you can view several of your fellow Americans who find lives in a mess due to our Pella purchases. We urge you not to make the same mistake we have made. Your family deserves better.
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danship_comcast_net
12 years ago
We have Pella windows designer series and do not have the marks on our windows. What we do have are air leaks between the casement and frame as will as between the inner pain and outer double pain when the Sun hits the windows.

We have found that pella will sell the windows and will claim that any problems are due to installation, finish, etc!!!!!!!!!!!! Installation for us was done under Pella supervision because of the large # of windows and new construction.

Do not recommend Pella, but there just has many sad stories when it comes to other windows. Pella is not worth the money.
jeanie_hood_sbcglobal_net
12 years ago
We built our home 10 years ago, our pella windows are rotting through out our home. At this time Pella wants to charge me over $7500 to replace when it fact Pella has had problems for a long time with their quality. Type in Issues with Pella windows under google the complaints are endless, there is also a case action suit against them.
gsmckee0740_aol_com
12 years ago
We also made the Fatal decision to purchase Pella windows. We would like to give you an update. We are spending the 3rd summer homeless because of our fateful decision to purchase Pella Windows. Pella has sent to our home teams of men. The last team of 4 Pella employees was in our home in January 2011. At that time, that team told us that Pella would be glad to manufacture a 3rd set of 49 windows and have them installed by the end of February 2011. We agreed to this process. It is July 7, 2011 and we have not seen anything from Pella since January 2011.

We installed the first set of 49 Pella Architect Series double hung douglas fir windows in October 2009, the second set in February 2010 and are awaiting the third set. As you can see from our first post, we paid in full for our window order in 2009 and have been sorry for that decision ever since!

We posted a Youtube video at http://www.youtube.com/watch?v=T8vYK2cy-9Y about our home and created a website at pelladecideforyourself.com. We hear from families on a nearly daily basis that are in our similar boat. Pella has proven, unfortunately, to hundreds of families that we know of, to be a company that does not stand behind their product. As a Christian family, we are extremely disappointed with Pella because they are located in a well known Christian Community. We have had to, after 3 summers, contact an attorney. We do not believe in law suits, but we are homeless, for no other reason than the fact that our brand new Pella Architect Series double hung douglas fir windows leak water/air/snow.

Please make your window purchase from any other company than Pella. They are involved in a class action law suit involving their Pro Line Windows. It is obvious that they just cannot stand behind their product, as they have been cheating families for years.

Here is a link that might be useful: Pella Window Problems
Ckline40_embarqmail_com
12 years ago
Our windows have been leaking air. We asked them to caulk around the outside frames which they didn't do at installation time but did caulk around the bottom which you should never do. They said if we took off all the shutters they could possibly caulk but when they looked said our frames didn't need caulked. My husband used 5 tubes of caulking when we removed the shutters. Also said wwith the windows the noise level would be less than with old wooden windows and storm windows. What a joke!!!!
PellaCommMngmt
12 years ago
@osuladybug @Sherry&BobCooke @DanShipman @Jeanie - so sorry to hear you are having problems with your Pella Windows. :(

I represent Pella Windows & Doors online, in social media such as this forum; and with all of your posts in mind, I want to invite you to send an email to pellawebsupport@pella.com and/or call 1-800-374-4758. Please use "THS GARDENWEB" in the subject line as I will be letting my team know this forum has many requests that need attention pronto.

Thanks. Sincerely, Erin M. Pella Community Management

Here is a link that might be useful: Pella Windows & Doors Facebook Page