Hi Zep, Here's the information from the Whocrashed report. System Information (local) -------------------------------------------------------------------------------- computer name: LYNNDELL windows version: Windows XP Service Pack 3, 5.1, build: 2600 windows dir: C:\WINDOWS Hardware: Inspiron 530, Dell Inc., 0FM586 CPU: GenuineIntel Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz Intel586, level: 6 4 logical processors, active mask: 15 RAM: 2950799360 total VM: 2147352576, free: 2022486016 -------------------------------------------------------------------------------- Crash Dump Analysis -------------------------------------------------------------------------------- Crash dump directory: C:\WINDOWS\Minidump Crash dumps are enabled on your computer. On Tue 6/10/2014 9:46:41 PM GMT your computer crashed crash dump file: C:\WINDOWS\Minidump\Mini061014-01.dmp This was probably caused by the following module: win32k.sys (win32k+0x5FC9E) Bugcheck code: 0x1000008E (0xFFFFFFFFC0000005, 0xFFFFFFFFBF85FC9E, 0xFFFFFFFFADB9BAE4, 0x0) Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M file path: C:\WINDOWS\system32\win32k.sys product: Microsoft® Windows® Operating System company: Microsoft Corporation description: Multi-User Win32 Driver Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. -------------------------------------------------------------------------------- Conclusion -------------------------------------------------------------------------------- One crash dump has been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you. Read the topic general suggestions for troubleshooting system crashes for more information. Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further. ------------------------------------------------------------ I'll try reinstalling Firefox, but I'm doubtful because during the course of today - after my initial Firefox difficulties, I did update from Firefox 29 to Firefox 29.0.1. So I can re-install 29.0.1, but installing it this afternoon did not fix the problem. I'll check back later. And now I'll reinstall. Thank you. Lynn.

Could you please post pictures of your Adura? We are currently planning to order about 1000 square feet of it (the LVT planks) in a couple of weeks. It would be very helpful to see pictures of what you do not like about it. The reviews are SO variable here--some people like it and some people hate it. Based on my research and taking home multiple samples, it SEEMS to be the best choice for us. Our dealer has a plank he has let people take home and "abuse"--with Goof-Off, gun black (?), permanent marker, cigarette "burns" etc. Nothing affected it except paint stripper. I took a key and scratched it REALLY hard and there were some extremely MINOR scratches that were only visible in certain light and looking at it right up close. I also tried to scratch it with the dogs' nails and the edge of a quarter. That is what really sold me on this brand--how little that plank reacted to all the things people were trying to do to it (it was a leftover plank from part of that showroom floor that had Adura planks installed on it). Oh, and the showroom floor looked great as well. [I am not questioning your experience, but would be very interested to see photos due to our plan to spend a lot of money on this stuff. Thanks.)

Updating this thread for others considering aluminum frames: We did install the Milgard aluminum windows. They are really neat looking! My one regret is that there are a few windows where the old had a fixed pane and a casement. I ordered double casements instead, and probably should have stayed with the original layout. This because the double casements have a lot more 'frame' showing than we originally had. A few other things: 1.) We had some problems making casements work in some bedroom locations - due to emergency egress requirements. Basically a Milgard casement must be 30" wide for egress. Narrower and it won't meet code - even though the hinges are on the jamb. Wider and it becomes too heavy to work right. So we had to use sliders instead. 2.) Energy-wise, Milgard offers 'thermally broken' aluminum frames, but, strangely, not in California. I did order our windows with Milgards "Suncoat Max" upgrade though. It is interesting to place ones hand on the frame and then place it on the glass. Big difference in temperature. However, combined with other things in the construction (e.g., IB Systems membrane roof, and Techshield radiant barrier decking), the house is staying suprisingly cool during the current heat wave. (Got up to 100° yesterday.) And the insulation and drywall have yet to be installed! So in our case the aluminum frames don't seem to be a big problem. But if one were to insist on thermally broken aluminum, then Fleetwood seems to be a better way to go. (FWIW, I gave the local Milgard area rep a hard time about not being able to order thermally broken in California. Seems silly that you can order them in other states, but not here.) 3.) Milgard delivery was *fast*. Like less than two weeks from order to delivery. 4.) A nit: Our frames are dark bronze color, almost black. For some reason the screws mounting the casement lock handles are bright colored. Yet other screws, such as the ones holding the screens, are black. I need to call Milgard to see if they can provide some black screws to make the bright ones 'disappear'. 5.) For the master bath, I ordered reeded obscure glass, on the thought that it kinda carried the theme of the reeded obscure glass in the sidelight of my front door. (Of course a workman accidently broke the original 1950s sidelight a couple weeks ago, so now I get to match the sidelight with the master bath instead...)

Seeing as the rest of us don't have access to Milgard internal warranty processing...why don't you fill us in...or is your point to just trash the name of Milgard in order to cyber bully them into covering something that they aren't legally required to cover. How long ago was the home built? I see nothing in Milgard's warranty that would prevent them from covering a seal failure. If you are going to come onto a national forum to attempt to malign a brand by posting on every thread with Milgard in the name, perhaps you could do us the favor of giving us the background on what has happened, how old the windows are, what the company response has been, their rational for denying the claim and so forth. Or...I guess you could do like you are doing now and just "sh*tpost" about a brand wherever you can in the internet equivalent of a temper tantrum in an effort to get what you think you deserve. Pretty sure that Milgard would have no legal basis to deny your claim if it was legally covered in the documents. Unless you are just trying to say that they have singled out "Trevor Peterson" to really stick it to. Newsflash...they aren't. Your default to victim-hood status is just another damning example of where we are at. You aren't giving the full story...and probably for a reason.