Thank you for your suggestion. I got into the site and was reading, then decided that I would try once again. To my amazement it worked and I was able to put two new ink cartlidges into my printer. So thank you........Grace

HI dancing girl ! Alot has happened since I purchased my pe scan! 2 new embroidery machines 1 old version of Disney then a new version of brother embroidery machine ....I haven used my pe scan but once! I tryed using it yesterday. ....it no longer works! Tryed looking it up on brother website but there is no such item must be so outdated! I took it apart today and fuse is black I need a new fuse ! But I don't know what kind of fuse it is! Brother is closed on Sunday :(. Maybe you know someone with this information the rest of the machine is pristine! But the fuse! ...I JUST ORDER THE BROTHER SCAN N CUT LAST WEEK! I'm so excited I'm wondering if I need this machine anymore now that I have the scan and cut I might be able just to transfer to pe design after I scan on cut n scan or I can just transfer it to my machine after that it sounds complicated to me so if I have to but a new one I might just get the flip pro scanner for brother I found one for 135.oo. so I have to wait till next month unless the cut n scan works?? If anyone knows anything about the only fuse that's inside the pe scan let me know ! I like to use this for lace if I can fix it! Thank you so much!! Dancing girl! !

When choosing a high resolution scanner, look for ones with the most robust drive for the scanning head. The scanning head often is driven by a stepper motor, thus the drive motion is not smooth, but a series of jerks. If the scanner head is not well supported, its induced vibration will reduce its capability to produce sharp pixels. A shaking scanner head can not produce fine detail. Over 10 years ago, I bought an HP flat bed scanner. Its scanner head slides on large polished rods and the drive belt was more robust than other offerings at that time. It has performed well and I still use it. I wish that updated software and drivers were available for it.

alisande, you may be stuck in a never-never land of old hardware that doesn't run with newer versions of software or operating systems. Unless you're able to run the gauntlet of Canon and Microsoft forums or tech support, or know someone with experience jury-rigging old drivers and old hardware with new other things. A solution may require the purchase of a newer scanner that doesn't use TWAIN. I discarded a TWAIN-using scanner at least 5 years ago, the new PC I got at the time resisted all my efforts to make them work together. I didn't think TWAIN remained a supported or used protocol anymore but I guess it does to some extent.