I don't know if it is their policy to call people when someone has requested information from a website. I called them directly and purchased flooring from them (twice) and found Carlisle Wide Plank Flooring to have excellent customer service and the flooring is just top of the line.

If it bothers you, I suggest calling them and asking if this is their policy and how they got the number.

I just went and looked at the contact us form on their website. They ask for your address - did you provide that? If so, they would simply look up a phone number even if it wasn't provided, I think.

Yes, I did provide our address. The weird thing is that they came up with my husband's business number, not our home number. The business number is listed under the name of the company that my husband works for and the bill is sent to the company, which is in another state, so it doesn't even come to our address.

Laurie

I received booklets from them when building. They did call to see if I was going to order anything, but they called the number I provided. I don't think a company as large as Carlisle would be hunting down people. Maybe they asked for a business number too and you provided one?

allison - I don't even know my husband's business number. I just call our home number or his cell when I want to talk to him.

Laurie

I can't say anything about the phone number issue but I will say they are an excellent company to work with. Beautiful flooring and fantastic service

I agree with eandhl. Though we bought our floor from Provenza I did deal with Calisle numerous times when trying to decide. I found them highly professional.

There are many legitament online sources that allow for "criss-cross" directories. Whether from an out of state business or not, somehow your husband's information is linked to your address which supplied Carlisle access to your husband's number.

In this slowing construction market everyone is doing what they can to survive. If you are uncomfortable with what happened then just ask them to not call again. I'm sure they would prefer to know if you are upset rather than loose a potential customer. In fact if you asked them how they got the number I'll bet they might have an answer for you.

Hi - My name is Sarah and I have worked at Carlisle for years. Kats is absolutely right - we do not want to upset you Laurie, and I'm very sorry that we reached your husband's work number. I can appreciate how that would be awkward. We do receive many requests for information through our website, and if there is no phone number included, we will often plug the person's name into a website like 411.com or whitepages.com to see if we can quickly find a phone number. Because of the custom nature of our floors, we find that a phone conversation is the most effective way to learn about your project and the look you are going for with your flooring. For that reason we will try to call you to simply make sure you received the literature or to see if you have any questions. Laurie, I don't know how we came up with your husband's work number. That is obviously a unique situation, but if you would like us to not call you again, please let us know. We certainly don't want to bother you. Otherwise we'd love to hear from you!

Another person here who has Carlisle floors. Of all the people we dealt with during our build, I'd have to say they had the best customer service - from the person who greeted us at their showroom office to the polite young gentleman who delivered our planks. They went above and beyond to accommodate us. I hope this experience doesn't dissuade you from dealing with them.