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New pool finish is awful! Need professional advice

10 years ago

Our pool contractor hired a subcontractor to plaster our new pool. The finish is Premix Marbeltite color : Sapphire ( marquis series) from a local distributor.
It looks and feel terrible! Big blue and white streaks and splotches, bumps, uneven texture, so rough our kids feet and toes got several abrasions, some white spots looks like chips , and some plaster entirely missing around cap tiles in areas. Around the steps and swimout its all bumpy and chunky in areas. After one month of complaints emailing, calling, sending photos , my contractor admitted it was not satisfactory ( curious why WE had to tell him that ) and he'd have the subcontractor redo it. We also called the MARBELITITE Rep. To come and see it , and said there was nothing wrong with the product, it just looks like they did a " rush job" he also told us that when they RESURFACE they must use the brand MARBELITITE binding agent in order for us to have warranty coverage.
So the sub con. Shows up, chips 2-3 inches of plaster off under the border tiles and uses this SGM bond Kote ( not Marbeltite) product and applies it and also applies it right over our cap tiles and ,oasis without chipping them out first. They left all the thick uneven areas around the steps and sun shelf and they are just going to plaster over all this??
My husband told the crew he bought a new pool , nor a resurfaced one and he wants them to chop off the entire first layer and start from scratch and apply it properly using the manufacturers products.
Anyone know if this is a reasonable request on our part ? Is it possible to chip it all out entirely down to the gunite?
Also, we are very concerned that this crew are certainly not experienced , for if they were it wouldn't look so bad the first time. Can we demand contractor use someone else ?
Should we use a different product?
Anyone have experience w/ pool surface techniques wh can give us suggestions?

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