If you have not already paid the pool co. everything hold off the last payment until they redo all the crumbling and cracking steps, it looks like the concrete mix was too dry and probably the tempature was too hot for all the concrete they poured. It should be redone at their cost not yours. Good Luck.

No advice on the color - but I'd be pretty darn uncertain that could all be fixed. We have a couple spots that are less than perfect on our canteliver (mostly a couple rougher spots on the super detialed profile on the raised wall) and I decided to live with them - but I don't think I could live with yours. Sorry it came out that way - hopefully they can fix it for you!

Oh my stars, I feel horrible for you. We had problems with our stamped concrete too. Everyplace they did a cut into the cantilever coping had big chips of concrete blown out. The border that we paid extra for was wavy, and smeared in places. Foot prints throughout too. We had one very noticeable spot where the edging was wavy, but we put in a waterfall and it helps to hid it.

I guess I would let them see what they can do to fix it. If not, I would make them jack hammer it all out and start over. We paid 20k for our decking, and we want it done right. The owner is supposed to come out this week and take a look at it......yeah, right.

No great advice here but just wanted to send you my empathy and tell you what we are doing (see my thread on "bad cantilever job").

My concrete contractor used a grinder to grind off the rough edges and used some type of material to fill the many holes, left when the cantilever forms were removed.

Then he will use a material called "Kolorstone" to smooth out the edges and create a brick like pattern all the way around the pool. Luckily my edge is the only thing screwed up--my decking turned out nice.

The day I saw this mess, I was so upset, I didn't sleep half the night. It's awful to spend so much and have it not meet your expectations.

Let us know what happens in your situation.

I've never seen a job done by a professional that came out that bad. That job would be torn out immediately. That is not even close to workman like crafsmanship. Even the low standards of the contractors board wouldn't accept that job. They didn't form inside the spa. Rule one is be ready to pour when the truck arrives you get a hot load and you need all your labor to be on getting it down and finished.

I'd have them tear it all off, and do it right.

That work is unacceptable. It's jackhammer time.

Can our concrete color be fixed/changed i.e stained ... painted.. recoated, sealed... anything???... to help enhance the color?
Please see my earlier post
concrete/masonry expert advice ...PLEASE

wow ga id think the wrong color is the least of your problems.

sorry,

good luck-

"That work is unacceptable. It's jackhammer time"
I second this statement!

sorry for your grief, but the coping looks like a DIY job gone bad! Your pool design is really nice, dont settle for shotty work, demand new coping & masonry crew. good luck

thank you all for your responses. It is the majority that say jack it out. No surprise there. Well, tomorrow is true- colors time. The "Mr. Do -it-right-the-first-time" (yes, he actually said that when he showed up at our house) will be here tomorrow with the PB to assess his damage. And no he will not be doing the redo!
Tommy 281 At the time, I thought there was some areas to be salvaged... but no, as we look it over every day we find something new. till tomorrow.

I'm hoping you will get some good news today. Please let us know, and my very best to you!!

Okay,
Good news for the most part. Met with the guy who headed up the crew that actually did the forming and the pour. He appologized, realized he probably shouldn't have done the pour... accepted responsibility for it...at least verbally(right now) and all without a fight. He said he would be back this weekend to jack it all out. That will be a huge relief. If that happens, I might regain a little trust in the value of a handshake again. and know there's at least one standup guy. Score one for the big guy!

Curious--would like to know what the resolution was here and how it turned out.

Okay real quick....I wouldn't call it resolved, but, here it is. Not bad, not great. All pool and wall coping was jacked out by the guy who did the job in the first place. However, he left a concrete pile almost 4' high and 30' long down the side of my house and has not been back to remove it. We have a new group of contractors here who have replaced all that was done before with a few minor changes. To sum it up, we've got wall and pool coping, our decking is getting prepped and the tile guy for the pool has started. It's just we never know what's lurking around the corner It's not what I asked for, but I can live with it and at this point I just want to get rid of this PB and anything that has to do with him. Of course, there are two sides to the story so, I won't go into the details, but he and his salesguy are not honest. For now, I'm just learning to swallow my anger and to be patient. I'll post more regarding this when it's finished. I'm sure it will all be beautiful, it's just us, who will be left with scars. And then at that point, we'll decide how much the plastic surgery will cost and who might have to cover it?
I'm not suggesting all PB's are rats, but it seems more the rule than the exception as I'm finding out. Too little.. too late, though.

WOW
I've just learned never to post at the end of a long day and week of jack hammers, pumps, hammering , chiseling etc. My last response is one of "the glass is half empty" when I prefer to see the glass as half full.
Let me refresh. The job is coming along and as it unfolds I see just how wonderful and beautiful it will be. There are many personalities embroiled in my yard. From varying colors of concrete to varying lines and so forth all of which will provide years of conversation and interest. Have we been reimbursed for the human errors that occured?...No. Do we deserve to be? Without a doubt. Will we ever be? Probably not. At least not by those who created the mess. However, I am truly grateful for what I'm getting and am grateful for the lessons I have learned from this very arduous journey, so far. We will keep you al posted.

Very positive post. I'm having some issues with my fiberglass pool right now and I'm really trying to have the same positive outlook. It ain't always easy though.

Yup, that's a tear-out. No doubt about it.

Shame on your pool builder and his concrete guy.