JC Penney Furniture - good quality/service?

manisha517

15 years ago

Has anyone ever purchased bedroom furniture from JC Penney? I'd love your feedback on quality & service.

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Comments (10)

nhb22
15 years ago
Whenever I am interested in ordering something from a company, I always read the reviews section under each product.
User
15 years ago
I know it's not a bedroom set, but we bought a sectional from JCPenny about 5 years ago and it's HORRIBLE! Made by Bauhaus (a divison of Lazy Boy) it took weeks (5-6) to get and within 2 mos it was falling apart. Took several more weeks to get a replacement and this one isn't any better. I'll be replacing it as soon as it's affordable to do so. I'll never buy from a department store again. Why buy from them when there are stores that actually specialize in furniture?
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I have an armoire that holds my TV from JCP, it has tin panels so that it looks like a pie safe. It is very heavy and looks pretty good, for the (sale) price I paid for it. The back of the piece is a flimsy piece of wood that needs to be re-nailed. If you are willing to assemble it yourself, and don't need heirloom quality furniture, I think you'll be satisfied with their quality. BTW we bought an end table from Target, from their Woolrich collection, had to assemble it ourselves. What a beautiful piece of furniture! It has wrought iron legs, and is very sturdy, extremely good quality for the price. I do prefer quality wood pieces that will last a lifetime, if I can find them, afford them, and they suit the space. But sometimes you have to balance that with other concerns.
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I bought just the slipcovers for a chaise, chair and my sofa. The chair covers were "loden". All are really well made, taylored to fit and not even the JCP frames. I measured to make sure, but the size is fairly standard. The twill is heavy and wrinkled after washing. Needs to be replaced on furniture while damp or ironed. The red/tan stripe is a wonderful fabric (different from twill, doesn't wrinkle) and I love it. All has held up well. I'm waiting for the velvet red to come down in price. Their prices have been the same since last spring. Waiting though could mean losing out on what is avaliable. Definitely read the JCP reviews written/posted. Although I would want to go to the store and sit in the chairs. This set is a bit smaller than the norm. You can also find these on ebay at a lower price (shipping costs would take care of taxes having to be paid). An extra set is great for the changing of seasons.
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I want to add my experience with the custom blind installers that do work for JC Penney. After purchasing custom blinds from JC Penney's I called their installation service and got a voice mail saying "Hi this is Carlene, please leave a message." You leave a message saying you need installation and you get a call back almost immediately. I used Carlene's installation service for my custom blinds purchased at JC Penney's. I called her again 2 months after she installed the blinds because I needed information regarding the install. Needless to say, I have called this woman more than 8 times in 3 weeks and she won't return my calls. I went to JC Penney to tell them about Carlene's lack of professionalism, when a customer overheard me and told me she knows of them and they won't call back thinking you have a complaint. I was not calling to complain but now feel the need to alert anyone that is thinking of calling the installation service referred by JC Penney's in northern Connecticut. If by chance you do need them after you've paid for installation, all you get is Carlene's voice mail followed by radio silence. I'm sorry I used her services, which by the way is not cheap. If you purchase blinds from any JC Penney in northern Connecticut and they offer to arrange for your installation services with a telephone number that is from the (860) area code, I highly recommend you decline the offer, (it's Carlene's service), and find a local installer elsewhere.
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equest17
15 years ago
I bought an entry table (Collin Table) from JCPenny.com on clearance. It is decent quality, great look, and great service. It came missing a few pieces (the legs and feet!) but the customer service was excellent and the replacement parts came quickly with no hassle. The table gets very light use, so I can't speak for durability, but you can return items to the store even if you buy online, which is convenient.
Jeannine
15 years ago
No one guesses that my bed is from JC Penny. I had my doubts, but people in this forum assured me it'd be a good purchase.

The finish isn't as durable as a high quality piece, but I've been very happy.
groomingal
15 years ago
I purchased my previous sofa directly from a Penney's store that was going out of business. I think it was a Broyhill and it was a great couch and never had a problem with it. It was a great deal marked down from $1200 to $325- who can say no to that?

The sofa prior to that was purchased at a furniture store and was a piece of junk- that I paid good money for, too. I had to get a second set after delivery because of damages to both pieces. I kept the set for about 6months until it fell apart.
pagram
15 years ago
I bought a bed from Penneys and have no problems with the quality. Bought it on line and paid shipping. It only included being brought into the house so we had to put it together.
nicole__
15 years ago
I purchased 2 cast aluminum lounge chairs from JCP, on clearance, last summer. One arrived with a broken corner off the back. Since my husband is a welder he was able to weld it back together. JCP gave us a 10% discount for keeping it. It's not the same quality as the cast aluminum I got online from the patio & grill store, but I paid 66% less with JCP.
alohamillion123
15 years ago
I have a leather sofa and a dining set from JCP. I am very pleased w/ both items- they have held up well w/ two rambunctious boys and a pet-friendly home.

I would not have even considered either of them had they not been on a super clearance, but for what I paid I am very very happy.

The sofa came w/ a scrape mark on the back and customer service quickly offered 10% to appease us. I would rate customer service as excellent.

Good luck!
Stacey
Kelli Tucker Campbell
15 years ago
I am waiting on several room's worth of furniture to arrive from my JC Penney order, so I can't attest to its quality just yet. But I can say that the service I received in-store was impeccable. Nancy has followed up with me after the order and send receipts all organized and stapled to print outs of the different sets. If the quality of the furniture was as good as our service, I'll be a happy camper.
walkin_yesindeed
15 years ago
No one's mentioned this yet, but in my experience JCP's return policy is so fabulous I'm willing to take a flyer on their stuff, b/c they take things back whenever, courteously, no questions asked, for a full refund. (NB: nothing I've ever returned has been broken, used, etc. Just didn't work in the room where I'd hoped to use it.)

JC Penney Furniture - good quality/service?

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nhb22

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