Since Aug.6th, I have released: 1Zebra Longwing, 2 Polydamas,1Eastern Black, 2Sulphurs, 1 Spicebush, 5 White Peacocks

Agree with camlam. Going a bit further... This appartment itself is just terrible, there's a heavy roach infestation in the trash chute and our bathroom is growing mold. I was going to suggest some things to follow through on that, but rereading again, you've mentioned everything was fine for 9 months till noise started, and now the mold and roaches are bothering you as well? Have the bugs and mold been there all along? If so, 9 months into the lease is late to address it, kind of knocks your credibility. But you can try. If bugs and mold are newer developments, I'd suggest addressing it immediately from that angle. Because I'm about to suggest you consider moving. More on that below... Before suggestions, details on the mold. Where is it located? If it's in the tub area, you're only going to get a response that it needs to be cleaned regularly with a product with bleach or something like Tilex Mildew Root killer. It only takes about ten days of not cleaning before mold can appear in a tiled area. (I had one rental it was so bad in tub corners from not cleaning regularly I had to pull all caulking out and replace, mold had gotten under the caulk by that time.) But if mold is on a ceiling area, or a drywalled wall, or behind a sink, that could be indicative of too much humidity (exhaust fan is needed) ~or~ there's a leak somewhere (plumbing, overhead unit if there is one, roof above if there's no one above you). It's permitting moisture to seep through walls. If that's the scenario, you don't want to live with it and mgmt needs to be alerted because if they don't address it, it will only get worse and cause higher cleanup/repair costs. I'd suggested something in writing (Certified, so it has to be signed for) to mgmt/LL. This does two things: creates a paper trail as a record and shows you made an attempt to resolve with LL first. Don't make threats or be aggressive, just be businesslike and point out the issues and the health concerns. (Mgmt doesn't necessarily know it's there if you don't tell them.) If there is no response to your letter or action taken, then you might want to consider calling the health department. Approaching from this angle is going to prepare you for a move. If you're on a longer than annual term, health department violations not addressed are a legitimate reason to get out of a lease early (and where your written record of communication will come in handy). If, on the other hand, you're on an annual lease, I'd encourage you to start looking at other places soon, and not renew your lease there. Would it be too difficult to start thinking about a move? Imagine funds are tight with your DH in med school, but is that an option? I generally don't like to see "just move" as a suggestion, but if you're on an annual lease then you're nearing the end of your term and renewing it could feasibly lock you into the chaos that much longer. Your lease probably says you have the right to quiet enjoyment. That can be a tricky one to address, because noise is subjective. What bothers some won't phase others. But honestly, if mgmt is saying they can't do anything unless it's after 9PM, then odds are they won't be doing much about it. So maybe you can use the remaining term to look for a new place? Because if this woman is a screamer, has permitted her kids to scream and be disruptive, and she's comfortable displaying that behavior right from the get-go at move in, odds are not much is going to change those behaviors unless she's removed from the premises. Mgmt is going to need a really strong case to prove in court in order to evict someone from their home, and noise complaints usually need police visits with written reports as support documentation. Without that, it's one's word against another and very difficult to claim and prove. As a former frequent migraine sufferer, I feel for you (and could it be mold is a trigger?). LLs get this too. One of my rental homes has a newer neighbor like that. She's a real nut case, and the driveways are right next to each other. I will have that house on the market soon and that neighbor is going to be a deterrent to renting, she's that obnoxious. I learned from surrounding neighbors the police have been called several times because they (mom and teen kids) get out on the front lawn and scream, yell, teens argue and swear at each other, I hear it has gotten pretty out of hand. Neighbors don't appreciate all that going on in front of their small children, it's a very family friendly neighborhood. So police come, settle it down, and leave. I stopped there the other day to do a repair in prep for renting and she was on the lawn bellowing at her kids. But she wasn't breaking any laws, just being obnoxious. I figured swell, I'm going to start showing this place, it's warm weather outside now, and any prospective tenants are going to see what's next door. So it can be very frustrating from a LL point of view, too!

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To all you kind people: Update Some things I have managed to do so far: Made a recovery flash drive / Installed Classic shell, which has been a big help / installed my husband's Bible Works software and FireFox, our preferred browser. Today in my spare time I am working on getting and installing Open Office, having no need for and no desire to pay for Office 365, which we could have had a free trial of for one year. I don't want to start down the path of subscribing to the Office software, when all we need is a word processor, so am hoping things will go well. It seems that to download O.O. to the laptop was going to take "1 hour and 1 minute," so now I am about to see if I can download it to a flash drive on my PC and use that to do the installing. (Update on that: It worked fine. Downloaded in a flash and was easy to install, though I did have to override the laptop's warning that it wasn't from the App store, so might be dangerous.) Oh, and I have ordered an external DVD/CD optical drive so as to be able to install the OED, as my husband uses that a lot, too. Things are looking up, but he has not yet begun to try to use the laptop.