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Need help with Viking fridge - condensate freezes and won't drain

15 years ago

I have a 3 yr old Viking refrigerator, with the freezer on the bottom. About 6 months ago the defrost condensate started to freeze in the bottom of fridge, instead of draining into the pan. It defrosts just fine, but the condensate freezes in the bottom, and eventually covers the floor of the freezer.

I've removed the ice several times now (hair dryers).

The fan works, the evaporator is clear, and I replaced the defrost terminator.

The techs don't know what to do, and Viking plays this 'secretive game'.

Any ideas?

I've also posted this in the appliance forum.

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