"Oh and delivered the 4800 when I ordered the 4840!"

Exactly SAME thing happened to me when they try to deliver my W4840!! Need to wait two more day before they get that right for me..... @.@"

"The rim on the my machine is buckled - mostly at 2 o'clock, but a little at 10 o'clock too. It just doesn't look "right" to me? Is it supposed to be that way?"

mine just have a minor 2 o'clock buckle, but if I use the machine with higher temperature....... a major 4 o'clock buckle will show up!! However, after the machine finished up the spin cycle, the 4 o'clock buckle will goes away!! =.="

"I'm fearful that I've got yet another problem on my hands with this company I bought from!"

You may better call Miele directly! They are good and professional, and will send out their good service people to you!

BTW, have you got an updated version of the door latch yet??

Gordonr recently had this issue addressed on his 4840, so maybe he'll chime in here and report his findings? We have the same symptoms; it does not affect the machine, but it looks out of place. A bigger issue for us is that the lowest part of the seal retains a puddle of water that the washed clothes wick-up if you drag them over it during the exchange to the dryer.

On the washer, as somonica mentioned, assure you have the latest latch assembly; Miele will upgrade the latch for free. The solution is three (3) parts replaced with the part making the significant difference being the door's hinge backing plate exchanged with a backing plate that covers more surface area. This entails removing the front cover to install; if the door latch assembly is only replaced this will not resolve the issue.

On your dryer verify that the top of the lint filter has honeycomb holes versus no openings; Miele will replace the lint filter piece for free if you have an early filter. The problem with the filter with no top holes is that garments can cover the main tub exhaust holes causing the dryer to overheat, thereby, issuing a fault code to shutdown the machine; this is a built-in safety measure anyway, but not one that was to occur with normal drying.

Hi gonemielecrazy, We ended up returning our new Miele pair. Regarding the deformed gasket, Miele service informed me this was an incorrect install of the rubber ring and they would send a new one. But we never got that far. Vibration issue was real bad, water leaked out the front door after they replaced the latch system. Dryer noise next to our kitchen was unacceptable. Are they making junk ? No, everybody is. Our new Duet steam dryer has had two service calls already. It would not surprise me if the Duet steam washer died next week. This is not the right site, but you might smile hearing this (unless it happens to you) Our Bosch electric stove ($1800 and less than two years old) had the metal bottom melted out of it last month. Factory must have installed the hidden bake element too close to the metal bottom. Sure hope bicycles are made better with the gas prices going up. Good luck to you !!! We have not had any.

Thank you *all* so very much for your replies :-) I'm a little relieved to hear that the buckling is not uncommon! I may call Miele just to check in what they reckon. The machine is functioning fine - it just appeared odd to me that something so "perfect" would have such an odd /haphazard appearance.

Somonica I cannot believe the same thing happened to you with the 4800 / 4840! Doh!... and here I thought I had the "winner" of bad service! LOL.

I'll have to check out the washer door latch?!? I have no idea at all whether I have an updated latch or not?

The dryer lint filter does have the honey comb top! Thank goodness! (One less thing to worry about);-)

Can't thank you all enough for your assistance and mine of information!

gonemielecrazy,

Your latch should look like this:

{{!gwi}}

Why mine latch still goes so low!? =.="

{{!gwi}}

Does your latch roll atop the roller guide, or does it clear? When they delivered it did they use the washer door to hold it at any time? This can be adjusted, but the front cover must be removed to get to the hinge backing plate.

Our latch clears the opening and does not engage the roller.

Miele prefers you have a Miele authorized installer deliver and install your units as Miele will add an additional year of warranty if done this way.

"I cannot believe the same thing happened to you with the 4800 / 4840! Doh!... and here I thought I had the "winner" of bad service! LOL."

They made us wait from 9am to 2pm on a beautiful Saturday, and then try to deliver a W4800 to me!! And the delivery gays told me they would deliver the right machine for me on Monday, and I wait and wait and finally got my 4840 on Tuesday afternoon!!

And they scratched a bit of the underside of the fount panel as well.......... >.

We had the same issue with the boot.

Search around past posts and you'll find the story mentioned. The short story is Miele had the local repair guy replace it. Here is the original boot:

{{!gwi}}

Don't have an after picture, but it's MUCH better now. When the wash is loaded and running you'll get a couple of gaps that will open between the boot sections, but it comes back to normal after the wash is done. Have noticed small kids socks can get caught in the gaps during the wash or rinse cycle but after a short while they get dislodged and migrate back with the rest of the clothing.

Wow Gordon, I have two small dimples, and I thought I would complain, but no where even remotely near that doozy! That one looks like the entire seal got twisted during installation, and wins the immer besser prize when it comes to quality control of build.

I originally thought it was twisted as well, but after watching it being replaced, concluded it was likely poorly molded instead. Don't believe a twist would allow any sections to appear registered.

Did you notice any changes between the gaskets other than the obvious poor molding?

"Does your latch roll atop the roller guide, or does it clear?"

My latch roll a top of the roller guide.... :(

" When they delivered it did they use the washer door to hold it at any time?"

No...

"Miele prefers you have a Miele authorized installer deliver and install your units as Miele will add an additional year of warranty if done this way."

In Canada, we get two years warranty no matter who install this for us...

The original gasket didn't appear bad when it was off the machine.

Thank goodness for the help offered by the local Miele showroom. Sending the picture above to Miele tech support (twice) brought no action or response from Miele and the local repair person didn't see a problem with this gasket when he first saw the machine. His question was, "Does this impact the machine's ability to wash clothes?" My response was I expected perfect fit and finish in an $1,800 machine. Eventually this very same local repair guy did a fantastic and highly professional job of replacing the part. I was impressed with his skill and attention to detail.

Farenheit and Somonica thanks for posting pics of your latches (Gordonr thanks for your pic too). I've called Miele to ask about a number of issues and they've placed a request for a service tech to come to my house. Due to where we live there isn't a "real" Miele tech in our area! So I am just hoping it isn't going to be the numb-skulls who I bought the appliances from! (Please no!).

Anyhow, the service call is to take a look at the buckled boot and check the latch for me too :-)

I'm trying to learn how to use these machines - have to say I have a lot more to learn - so far all I seem to get are wrinkled clothes and waistbands are damp coming out of the dryer. Miele guy on the phone told me to use a slower spin cycle.

Plus, I have noticed that the lint tray is really getting gunked up even though I spend a couple of minutes really cleaning it after a cycle is complete. I was using dryer sheets (cut back to using just one)and the Miele guy on the phone told me not to use any dryer sheets at all :-( I love the fragrance of bounce - oh well, if it means I don't have to work so hard on the lint catcher then so be it!

Do you all fair well without dryer sheets? or is there a special brand that can be used?

Thanks in advance and I'm sorry for all the newbie questions.

Happy Friday!

I never use them and stopped using them several years ago in my previous whirlpool dryer because it left a waxy like substance on the filter which made the lint hard to get off. I found this wax build up one day when I tried to wash the filter. Water was beading up all over it and almost couldn't get through. It was a real pain to clean.

I figured that if the wax was on the filter it would also be getting on all of the insides of the dryer and my clothes and since it was a gas dryer that wouldn't be a good thing.

Thanks for the advise on the dryer sheets - I've completely stopped using them - in just one week there was a build up on the lint tray from using them.

Update on the service visit. A man came (sent by the store I bought the machines from arghhh)... he followed me to the basement and was very stand-offish when I told him my concerns.
His response - "All front loading washers have wrinkles in the rim"!

In addition I mentioned "a friend who has this Miele model advised me to inquire about the latch as they have been replacing the latches on certain models" - I just wanted to make sure my latch was alright, he acted baffled as though it was all pie in the sky and I was being some petty, needy housewife! (Arghhh again)!

Almost like a scolded child he said "well, what would you like me to do"? [shrugging his shoulders helplessly]!

I told him I wasn't convinced that it would be normal for a new washing machine to have a buckled rim! ...that I grew up in Europe where front loaders were all we ever had and never saw one look like that and considering Miele's attention to details it really struck me as being odd.

He wound up reluctantly calling Miele and asking them if he needed to do anything. Ha! just minutes later he said "yes, they advised I replace the rim and yes, your latch needs to be replaced too"!

WOW! I never saw a repair guy not want to do a repair before have you? LOL

So,whenever he gets the parts in he'll be back to replace the boot and the latch. What a joke this crowd whom I bought the set from are! "Service" is *not* anywhere in their vocabulary!

First and last time I shop there! I won't buy as much as a vacuum bag or washing detergent from them ever! Funny thing is we try to always "Buy Local" - I wanted to support them instead of ordering it on line from out of state.They must not need business if this is how they conduct themselves.

You are surprised? I am surprised when I have a repair person or contractor that wants to work, doesn't treat every thing as a pain, and is competent!

I would watch this guy because maybe he doesn't know what to do.

re: "I am surprised when I have a repair person or contractor that wants to work, doesn't treat every thing as a pain, and is competent!"

Ah - yes... Much can be forgiven in the end, but that third attribute is the most rare - competency.

The second attribute reminds me of the stone mason who built our patio. He was always complaining about how much the rocks and stone weighted. Sort of like an ER doctor who can't stand the sight of blood.

Hi guys, Just to let you know what Miele do in Australia for you....they actually have a sevice where if you relocate home, for a small fee they will package the Miele appliances for you, reinstall the travelling bolts and set it up for you again at the other end, doesnt sound like they do that here hey...!
The bent rubber door boot looks terrible, I wonder is this has ever happened to the smaller 5kg-6kg W1215 models, has anyone heard of this before? thats really scary. Thanks for the pics too, its great for reference...
GONEMIELECRAZY, Im so glad that I wasnt there when you had that guy come in and say "what do you want me to do about it" I would have blasted him! wow the cheek! You should pubish the name of the store so others dont get burnt too maybe....??
gordonr.....that made me laugh about your stone mason....another d**khead!
lol!
Ever been to Japan anyone? Now thats real customer service! The Japanese could really teach these people some lessons.
;-)
Hey check out the 1800rpm Unit they sell in Australia too! wow would you actually need a dryer after that? NAVITRONIC W 3985 WPS on www.miele.com.au
Thanks for the dryer sheet info too, is it that bad for the appliances? any other professional opinions on that?
;-)

Ever been to Japan anyone? Now thats real customer service! The Japanese could really teach these people some lessons.Yes. The reason they have such good service is the distinction between white and blue collar is not as it is in the US; Blue collar workers are highly valued.
Thanks for the dryer sheet info too, is it that bad for the appliances?The sheets release a coating that coats sensors. The T9820 has two; 1) the long paddle sensor that can be cleaned, and 2) another that is located, and is unaccessible by the user, as the air exits the dryer to measure moisture; this is the one that you cannot clean, and that can be affected by dryer sheets.

Dear fahrenheit 451, its a pity as I have been a blue collar and a white collar worker and I dont care what back ground you come from, when service people come to service any machine, let a lone a Miele, that response is terrible. "what do you want me to do about it".......just remarking on that persons work ethic, wow, still amazed.
lucky the product we all have chosen to stick with is got to be the best and hopefully you wont have to have any service problems at all ;-)

oh sorry fahrenheit451 forgot to thank you for the dryer sheet advice, muchly appreciated! ;-)
you seem to know your stuff, could you answer this one?
on another blog here jerrod6 was asking me why the 220v W1215 uses less electricity than the new 110v W3000.
I copied and pasted what he asked me here which is as follows;

I did look at the each and see that the newer 110V models use 139KWH per year, but the older 1215 220v models use 127KWH per year. Not a lot but.....why does the 110V use more and wouldn't that make the 220V better even when it can heat hotter? I am confused I guess.

Can you answer this for me please fahrenheit951 Im interested to hear your thoughts. I told him I'm guessing the 220V may have a larger motor and doesnt need to work as hard as the 110v motor....what do you think?
;-)

Been gone for quite some time, but seems like Miele quality has not gotten better over the last year. Hard to believe the sagging door/vibration is still an issue. Yikes!

Meanwhile, the Duet H5T pair I got as replacement for my Miele pair has been excellent. Almost out of mind, since no vibration as a washer/dryer should be.

re: "I did look at the each and see that the newer 110V models use 139KWH per year, but the older 1215 220v models use 127KWH per year. Not a lot but.....why does the 110V use more and wouldn't that make the 220V better even when it can heat hotter?"

The W4840 is higher capacity and as such it takes more energy to run a bigger motor and heat more water. I believe the Energy Star tests are based on a fixed number of loads insensitive to machine capacity rather than equalizing all machines based on how much energy it takes to do a certain amount of laundry (not 100% sure on this point and will have to check it).

The other factor is the W4840 consumes about 1.9 watts when it's "off". That add up to about 16.5 KWH per year. I ended up putting in a switched outlet to bring my off consumption down to zero. Don't know if the 220V machines consume any energy when they are off. If my assumption that the energy figures don't factor in total payload are correct, the 110V machines are probably more energy efficient than the 220V ones even though they report using less energy.

crooks101 - good to see you back.

Gordonr I am not comparing the W4840 with the 1215. I am comparing the 1215 6K 220V with the 3XXX 5.5k 110V.

I posted a question in the Wiring Forum about the difference between 120V and 220V and why NA uses 120V and the rest of the world does not. A lot of technical discussion over there but here is the easiest answer to one of my questions:

"Is 220V really more efficient than 120V?"

"Yes.

Given a certain amount of energy needed in watts, the higher the voltage, the lower the percentage voltage drop and the less the energy loss over the same size wire.

That's why the power company can supply a whole neighborhood with two relatively small wires at 7200 volts (or more). The high voltage is potentially more dangerous, though, so it is transformed to a lower voltage for consumer use.

It's amperage that determines the wire sizes needed and a 120V system has to transmit almost twice the current (amperage) as a 220v system delivering the same amount of energy (watts). Because ampacity-to-wiresize is basically a square function, the wire has to be roughly four times as large. Otherwise, severe voltage drop will occur over any appreciable distance and more energy will be lost to heat generation due to resistance."

jerrod6,

Sorry about that - misread the prior post.

I get the argument regarding high voltage for long haul transmission, but do the experts say that could explain the amount of difference here? If so, it's a pretty aggressive argument against our entire 120V household infrastructure.

Since they are different machines they have differences other than 110V vs. 220V (i.e. different programming). Wouldn't it be difficult to compare the two and draw conclusions just based on Energy Star numbers? It would be interesting to see if Miele has lengthened any cycles in the 110V 5.5kg machines to try and compensate for the less capable heater. Factors like that could also account for the differences.

Primarily safety. Yes, long-haul transmission from the power company usually is many thousands of volts, which is stepped down to 120VAC at your local substation.

120VAC was chosen because it's high enough to still provide plenty of power without enormous amperage (watts = volts x amps), but is low enough that it's pretty tough to be lethal. 240VAC can be deadly, especially if the current path is through the body core (i.e. your heart).

Gordonr. I got the Kwh numbers from the Miele web site and not energy star so I don't what is being compared between the two.

There was more conversation on that thread, some of it dealt with safety and the rest seemed to indicate that there was some conflict between Edison and someone else so I don't know. I do know that I had my electric box replaced in January and the electrician after glancing at the washer and it's connection said that it would most likely last longer than a 120v machine. He said it had to do with the 220V current. I was shocked at this, and he said that he works on industrial equipment and that 220V was easier on motors and components. This is what HE said and I have no way of confirming it but his statement got my attention.

I can understand that 240V and 220V can be deadly so I wonder if there are more folks being electrocuted to death in Europe than the USA?

Anyway folks can use chlorine bleach in the 48XX machines to compensate for lower temps and that's important to the NA market.

The KWH figures on the Miele website seem to correlate with their Energy Star ratings. If you look at the energy star website the numbers are the same or within 1 KWH (maybe an update or typo).

I've also heard the thing about 220V being more efficient and motors lasting longer. However, those thing were said regarding 3 phase equipment (i.e. industrial or for washers Miele commercial above the little giant). Don't know if it also applies to the single phase stuff.

Edison's (DC power) adversaries were the AC power advocates Nikola Tesla and George Westinghouse. Remember hearing stories about Edison going around the country electrocuting cats and dogs as a way of swaying public opinion about the dangers of AC power. When people talk about long range power transmission these days (e.g. large solar farms in the SW to the rest of the country) it's often going with DC and then converting to AC at substations.

It hurts to hear LCB mentioned as a cleaning agent. FWIW - we've managed to use the W4840 without using LCB. Even took the little dispenser out of the machine. As much as anyone, I wish a big consumer oriented 220V machine existed.

Oh I am not advocating the use of LCB. I don't use on the laundry and the instructions in my machine's manual explicitly say not to use it, but a trip to the grocery store certainly looks like there is demand for it, and it is certainly pushed upon us as a means to sanitize everything in sight. I think the NAs love of LCB is a big part of the reason the 48xx have a dispenser. My mother used soak dishcloths in cold water with LCB. It would remove any stains and turn everything white. The cloths didn't last too long either.

Glad to hear you haven't had the need to use it.

I equate LCB and 110V on the W4840 with cup holders on late 80s Volkswagens. The NA marketing people must have told VW engineers and product planners that us NA customers like to eat and drink in their cars. VW put in these cheesy afterthought cup holders and probably told the marketing folks they now have their all important cup holders so just go out and sell the cars and don't come back with excuses. Personally wouldn't want to use the LCB dispenser on the W4840 even if I were into LCB. It's pretty small with a tiny target area for pouring. Seems like it would be easy for some of the LCB to end up spilling into the main wash detergent section of the dispenser. Having never used it, can't say if it's really that bad. However, it does seem akin to those early VW cup holders. It's absolute best feature is they made it easy to remove from the dispenser.

Walking down the laundry aisle of the grocery store is depressing beyond the widespread sales of LCB. So few powders are available and forget finding anything slightly out of the ordinary like Biokleen. Even stuff like Tide HE powder isn't always on the shelf.

I wonder what amp electric motor is being used in the W48XX series?

Manufacturers are pushing liquids because they are "convenient". Personally I haven't seen any convenience to it, it spills, It gets all over my hands, it gets the top gupy, and liquids seem to be more sudsy than powders and don't rinse well.

The convenience is that it is easier for the manufacturers, not consumers plus you get to pay for the water that is in the product. Push it in advertising and people come running to buy thinking they have something good, then push it in the market until there is no choice.
I sound like an angry young man, but sometimes this is what I see.

I like your cheap Volkswagen analogy. Shows they were not really serious about LCB just did it because of the NA market.