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How long would you wait?

13 years ago

How long would you wait to receive pickup instructions and a tracking number from a company before deciding that they don't want their item back?

I bought an item through a website, but after looking at it, asked to return it because of a flaw. The company that sold it to me is a flow-through type place that fronts for many manufacturers. The manufacturer wanted a 25 percent restocking fee and for me to pay to ship it back. I held firm on paying neither on the basis that the item was flawed and could not be used as advertised. They wanted me to drill holes in the plastic backing to mount the item, which their Chinese factory apparently forgot to do. I argued that if I did that, the plastic might crack and besides, even if it didn't crack, then it wouldn't be waterproof as advertised.

The flow-through company apparently agreed with me, credited my credit card, and told me to package the item up and wait for instructions on sending it back. It's been a couple months now and I'm wondering when I can safely assume that no one on the other end wants the item. (And yes, I know I could recontact them, but the current situation favors me. I could try to drill the holes with no financial risk.)

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Comments (4)

User
13 years ago
I wouldn't give it another thought. It's their responsibility to follow through with informing a customer how to follow their return procedure. You've fulfilled your end of the bargain, and since they've credited your card and taken no further action, my bet would be that they don't care about having the item returned. Perhaps they are phasing it out of their inventory because of the flaw.
User
13 years ago
I would wait 6 months. Hope it all works out for you.

A couple of years ago, I ordered a Murray Feiss island light fixture , a $700 one, through a lighting store about 2 hours from home. when I received it one of the 3 glass bowls was broken. I phoned the store and told them, I also mentioned that one of the arms was slightly curved. They told me to keep the fixture and they would send me a replacment. I couldnt believe it. I received the replacment within 2 weeks. I ordered a replacment glass bowl and put the fixture above our pool table downstairs. Certainly was a win win situation for me.
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